Solicitor

Role: Solicitor

Location: Flexible

Salary: £41,289 - £45,663

Hours: 35 hours per week

Contract: Permanent

The Care Inspectorate is a scrutiny body that supports improvement in care. Our vision is the people across Scotland receive high quality care that meets their needs, rights and choices. We are a national organisation, employing in excess of 600 staff working across our network of offices.

Reporting to the Head of Legal Services, you will have the opportunity to play an influential role in the regulation and improvement of care services. You will provide legal advice to operational staff within the Care Inspectorate. You will provide legal support for a wide range of team based corporate projects and contribute to the development of policy and guidance. You will also undertake some appearance work, representing the Care Inspectorate at Court hearings and tribunals.

The ideal candidate will be confident, articulate and have excellent communication skills. You will have at least 2 years’ post qualifying experience, but could be an experienced solicitor interested in a challenging and varied post. You should have Sheriff Court experience, preferably in relation to statutory licensing or regulatory matters and you will hold a full Practising Certificate issued by the Law Society of Scotland. Placing on the salary scale will be dependent on experience.

To apply

If you would like more information or an informal chat about the role please contact Kenneth McClure, Head of Legal Services on 07979 060716 or email to This email address is being protected from spambots. You need JavaScript enabled to view it.

A job profile and person specification for this post is also available to download below.

Job Profile 

Person Specification

If you believe that your skills, experience and motivation make you a suitable candidate for this post, please download and complete an applicant form and equalities monitoring form and return it to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Monday 3 February 2020.

Application Form

Equalities Monitoring Form

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Inspector

Role: Inspector 

Locations:

  • Early Learning & Childcare – Edinburgh, Borders, Aberdeen and Highlands (applications from Gaelic speakers would be welcomed for these post although this is not an essential requirement)

  • Children & Young People - Central belt (e.g. Stirling, Edinburgh and Inverness) 

  • Adults - Scotland wide 

  • Complaints - Scotland wide

Salary: £32,016 - £40,242 plus excellent benefits

Hours: 140 hours to be worked over a 4-week period

Contract: Permanent, 2-year secondment or locum

Join us and make a difference – for you, for everyone

It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.

About us

As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.

We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.

We champion high-quality care whenever we encounter it across the thousands of scrutiny activities we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.

We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.

About you

Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative scrutiny activity reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.

You’ll currently be working, or have significant experience in, social care, social work, health or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC. For our Children and Young People vacancies we require applicants to have a background in fostering and adoption.

About the role

Our care Inspectors work with care services: care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.

Why join us?

We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.

We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.

We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.

New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.

Criteria to apply

  • We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
  • You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
  • You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.

Before you apply

Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.

For an informal chat about the job roleonly, please contact:

  • Doreen Watson for Early Learning and Childcare 07766133196
  • Charlotte Wilson, Service Manager for Children & Young People on 07870991284
  • Gillian Anderson, Service Manager for Adults and / or Complaints
  • For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.

To apply

  • If you are interested, please see the minimum criteria to apply as an inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
  • Your completed application form (campaign number C65 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it. no later than 8am on Monday, 3 February 2020. 
  • We anticipate that selection days will take place in the week commencing Monday 24 February 2020.
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Internal Communications and Engagement Officer

Role: Internal Communications and Engagement Officer

Salary: £24,987 - £28,707

Location: Any Care Inspectorate Office (there will be a requirement to work 2 days per week in Edinburgh or Dunfermline)

Hours: 35 hours per week

Contract: Temporary for 6 months

About Us

The Care Inspectorate is a scrutiny body that supports improvement in care. Our vision is the people across Scotland receive high quality care that meets their needs, rights and choices. We are a national organisation, employing in excess of 600 staff working across our network of offices.

About the Role

The Organisational and Workforce Development (OWD) Team are focused on supporting colleagues in their role to make a difference in the quality of care for Scotland. The team’s purpose is to work collaboratively to develop our organisation and its workforce to be the best and to do that with energy, drive and determination.

The OWD Team provides a wide range of support from inspecting to involving people who experience care in shaping what we do, through to positively engaging and developing our staff and the wider organisational culture.

A temporary opportunity has arisen to join our OWD team supporting our communications and engagement remit with immediate start. The post holder will support the Communications and Internal Engagement team to develop and deliver key internal engagement projects.

About You

The ideal candidate will have significant experience in a similar role working in a busy fast-moving environment, with a proven track record of supporting the delivery of digital communication projects. A high level of knowledge and experience in office 365, demonstrable interpersonal skills and excellent verbal and written communication are also essential.

To apply

For an informal chat about the role please contact Emma Dempsey, Internal Communications and Engagement Co-ordinator on tel: 07795 618347. 

If you believe that your expertise and motivation make you suitable for this post, please download and complete an application form from our website www.careinspectorate.com and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 27 January 2020.

Interviews will take place on Wednesday 5 February 2020 in Compass House, Dundee.

Job profile

Person specification

Application form

Equalities monitoring form

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Customer Support Advisers

Title:          Title: Customer Support Adviser x2

Contract:   1 x full time, temporary until 31 December 2020

                   1 x full time, temporary until 26 January 2022 

Location: Dundee

Hours: 35 per week

Salary: £23,214 - £25,581

About Us 

The Care Inspectorate's role is to regulate and inspect care and support services, it carries out scrutiny of social work services (including criminal justice social work services) and conducts joint inspections with other scrutiny partners of services for adults and children. We have a significant role in providing assurance and protection for people who use services, their families and carers and the wider public as well as supporting delivery partners to improve the quality of care for people in Scotland.

About the Role

As a member of the customer support team you will answer incoming calls to the organisation, respond to enquiries and questions, log complaints from members of the public, pass callers on to appropriate colleagues when necessary, provide information and undertake general administrative and clerical tasks to support the contact centre team. You will be flexible to support the overall contact centre approach and strive for excellence in this area of business.

About You

You will have an excellent understanding of customer service practice with good verbal communication techniques. You will be able to draw out and gather the correct information and gain confidence from callers, leaving every calling customer with a sense of efficient service and being valued. In addition, you must have good IT skills, be able to work to tight deadlines in an organised manner and be able to work effectively as part of a team.

The Contact Centre is open between the hours of 8am – 5pm Monday to Friday and there will be a requirement for all posts to cover these hours on a shift basis.

To Apply

If you would like more information or an informal discussion, please contact Angela Kerr, Customer Support Officer, 01382 207290 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

If you believe that your expertise and motivation make you suitable for this post, please download and complete an application form and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 27 January 2020.

Job profile

Person specification

Application form

Equalities monitoring form

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Senior Business Analyst

Roles: Senior Business Analyst 

Location: Dundee – with scope to work 2 or 3 days each week based at any of our local offices.

Salary: £46,575 - £51,426

Hours: 35 hours per week

Contract: Temporary for 10 months – starting as soon as possible

What do we do?

As a regulator, we inspect 14,000 care and social work registered care services in Scotland and help them improve where necessary.

The Care Inspectorate has a wide range of users of its services: people who provide care, people who use care, people who commission care, people who wish to raise a concern about care, care inspectors and improvement advisors, other scrutiny partners, government and the public. 

There is an urgent need to transform the service provided to all of the afore mentioned users to deliver world class approaches to risk based, intelligence led scrutiny and improvement and meet the diverse needs of all our stakeholders.

What are we looking for?

We have recruited an Agile team to work within our Digital Transformation team to build new applications to meet the Care Inspectorate business requirements and we are now looking for a talented Senior Business Analyst to work with our Agile team to ultimately enhance user experience.

You would work with the Product Owner to understand and model the capabilities of the business, and elicit and prioritize requirements, define the product roadmap, develop our minimum viable product with corresponding storyboarding and the building and refining of product backlog. You would act as a Product Owner ambassador through being a proxy in ensuring business value is being delivered, and work with the Design Authority function to continuously improve our business solution design capability and assisting in ensuring we are adhering to best practice Engender trust and authority through recurring engagement with the business and IT. You would also be required to provide mentoring & support to Care Inspectorate Business team members in the Analysts team, and provide leadership and direction within the analysts team.

What you need to do?

For an informal discussion, please contact Stuart Mackenzie, Product Owner, on 07766 133286 or Gordon Mackie Head of Transformation on 07971 583827 after 10am and before 6pm (Monday to Friday).

Apply by submitting your CV, and a completed Equalities Monitoring Form to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please ensure your CV contains personal details including your home address and contact details, and the email addresses of two referees (referees will not be contacted until a preferred candidate has been selected).

Job Profile 

Person Specification

The closing date for this vacancy is 8am on Monday, 20 January 2020.

It is anticipated that interviews will take place at the end of week beginning 20 January 2020.

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