Each year, we ask all service providers to complete an annual return electronically, using our eForms system, to help us plan, inform and carry out our inspections. We also publish a number of annual statistical publications and share some of the information with other organisations, such as the Scottish Social Services Council and the Scottish Government. Even inactive services must submit an annual return.

We no longer automatically downgrade services for failing to submit an annual return. This is because we do not believe that non-submission is necessarily a reflection of poor quality of service. We will, however, continue to publish details about submission or non-submission of annual returns within inspection reports. We also reserve the right to make a formal requirement relating to submission of an annual return, or in cases of serious or persistent non-compliance, to issue an improvement notice under s62 of the Public Services Reform (Scotland) Act 2010, requiring its submission.

Please note that where the manager of the service has changed, you must formally notify the Care Inspectorate of the correct details. This can be done using our online eForms system.

Annual returns have closed for 2020.  These will open again in January 2021. 

Related documents

If you have any questions about the annual returns, please read our frequently asked questions.

Find out what changed in the 2019-20 annual return