Who we inspect

We regulate and inspect care services in Scotland to make sure that they meet the right standards. 

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Brexit

The UK (including Scotland) may be leaving the European Union in the coming months. This process is often known as 'Brexit'.

Brexit may have an effect on the way you live in Scotland and this could include changes to health and social care.

The Care Inspectorate is working with the Scottish Government and all other key stakeholders to take steps to prepare for these potential impacts, including producing up-to-date information on how Brexit may affect the quality of care that people in Scotland experience.

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Bogus callers

Occasionally, we receive reports of bogus callers, calling or visiting services and claiming to be inspectors from the Care Inspectorate. You can be sure that our inspectors are who they say they are by carrying out some simple identity checks or calling us on 0345 600 9527.

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Get involved with the Care Inspectorate

We believe we can make care better by working with people who have personal experience of those services. Volunteers get involved in many different areas of our work, including inspection. We are looking for people with a personal experience of care. So, if you have used a care service, or cared for someone close who used a care service, you could be just who we're looking for.

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Joint inspections of services across local areas

Jointly with other regulators and scrutiny bodies, we inspect a range of partnerships responsible for the overall delivery of health, social care and social work services across local areas. These partnership arrangements are generally between local authorities, NHS boards and other bodies such as police. For example, there are community planning partnerships, health and social care partnerships and adult protection partnerships.

Read our joint inspection reports here.

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Care Opinion

Care Opinion is an independent website where people who use services, and their carers, can share their experiences of UK health and social care services.

Read people’s stories or share yours here.

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Raising a concern or complaint

Anyone can come to us with concerns or complaints about registered care services, or about us. Listening to your concerns and investigating complaints helps us make a real difference to care services and the way we work.

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Scotland’s Health and Social Care Standards

The Health and Social Care Standards are relevant across all health and social care. Everyone is entitled to high-quality care and support tailored towards their particular needs and choices. That is why the Standards are focused on the experience of people using services and supporting their outcomes.

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Read our inspection reports

Every time we inspect a service, we publish an inspection report. The report gives details of what we found and our evaluations of service quality.

Read our latest reports here

Find reports for a specific service

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Find a care service

You can find the details of every registered care service in Scotland on our website. You can search by service name, location, service type and so on. You can also compare services. The information you will find about each service includes our quality evaluations and inspection reports, as well as any complaints and enforcements.

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Who we are and what we do

We are the national regulator for care services in Scotland. Care services cannot operate unless they are registered by us. We inspect services and evaluate the quality of care they deliver. We support improvement in individual services and across the care sector nationally.

Where care is not good enough, we can deal with complaints and carry out enforcement action.

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