Update from 16/06/2021 

The ‘amend manager, provider or service details’ application has been unavailable in the digital portal for the last week. We are working to make the full application available as soon as possible. This means you are currently unable to request any changes to the provider or service details.  In the meantime, we have enabled the ‘amend managers details' section. This will allow you to apply notify us of a change of manager within your service. For more information click here.

Log into your account here: Care Inspectorate Digital Portal

Over the last couple of years, we have been updating our IT systems and have now launched our digital portal for care services and providers.  

Some of the main features of our digital portal include the ability to view your service information, including registration conditions, download your registration certificate and make changes to your contact details without requiring approval, ensuring that we always have the most up to date information about your service.  

You can also apply to make changes to your registration, such as applying for a variation, applying to become inactive or even cancel your registration.

To register for an online account and link your current service information to the portal please read:

To create your online portal account visit: https://portal.careinspectorate.gov.scot/Account/Register

You can also grant additional user access to the service information.  For example, a provider may want to allow a service manager access to a service, in order for them to view service information, submit applications and update service details.

To find out how to create and grant additional user access read our guidance:

We have produced a number of video demonstrations to help you navigate through our new system. 

We have also moved a number of our forms from our eForms system to the new portal.  We have produced a table to help you determine which system to use.

Our eForms system will continue to be used for annual returns and notifications, (the things you are required to tell us about,) as we continue our digital transformation programme.    

If you need any assistance in setting up your account, linking your existing service or carrying out a specific action, please email or contact us on 0345 600 9527 Monday to Friday between 09:00 – 16:00.

Apply to become inactive 

You can apply online to become inactive.  Registered services must operate within the legal framework laid out within the Public Services Reform (Scotland) Act 2010, (the “Act”).  We have policy where any service can make an application to stop operating for up to 12 months, without having to cancel their registration.  Where such an application is granted, a service will be referred to as ‘inactive’. 

Reasons for a service to be treated as inactive would be limited to:  

  • refurbishment of premises
  • provider has caring responsibilities for a limited period of time
  • provider maternity leave
  • provider health issues.

There may be, on occasion, other exceptional circumstances, which we may consider on an individual basis. 

Apply to cancel a service 

Any registered service can voluntarily apply to cancel their registration, giving a minimum of three months’ notice.   

If you want to cancel your registration, you can now complete the application to cancel a care service form through your portal account.  This must be completed  before we can progress with your cancellation.   

Apply to vary conditions of registration

If you need to vary, (add, amend or remove) the conditions of registration of your service, you should in the first instance discuss this with the inspector responsible for your service.  You will now be able to make an application to vary the conditions of your registration on the portal.  Note, you are currently only able to have one application for variation in progress at a time.

Unless otherwise agreed with us, the date the variation is to take effect from must not be less than three months after the date of application.  We can only grant or refuse an application to vary a condition – we cannot change the detail of the variation that you have originally requested.  However, whilst the application is still in progress you can update/amend the application yourself within the portal.  Where you subsequently decide that you no longer wish the variation request to be progressed, for instance, if it is no longer necessary due to a change of circumstances, then you should discuss this with whoever has been dealing with your application.  You must then withdraw the application via the portal, and we will receive automatic notification of this.

Change of details 

You can apply to change details (similar to what you would provide in the eforms) to do things like request change of manager, change address and relevant individuals.  This will require Care Inspectorate approval. 

You can also update (without the need for approval) your contact details, email, phone numbers. 

Guidance on changing or amending your details on the portal (added 23 April)

Update on applying for change of details on the portal (added 22 April)