Since 2024, we have been working on our Stage 2 Digital Transformation project to modernise the Care Inspectorate's systems. This is a people-centred initiative, and we have listened to feedback from voices across the sector.

The new system is designed to simplify and streamline our interactions, giving you a single, unified provider portal that is easy to use. By making our processes more efficient, we free up time for both the Care Inspectorate and your service to focus on improving the quality of care for people who experience care. This transformation is about more than just technology. It is about building a better, more supportive way of working together.  

New provider portal 

We are delighted to announce that the new provider portal is scheduled to go-live in summer 2026.  

We know that moving to a new system requires preparation, and we are fully committed to supporting you every step of the way over the next three to four months. We will be in regular communication with all care providers and services, detailing the steps you need to take.

We will also work closely with sector bodies, umbrella organisations, and charities to ensure the message reaches everyone. Please be assured that your Internal Relationship Managers and Link Inspectors will be ready to liaise with you directly.  

Resources   

To ensure a smooth transition, we will launch a comprehensive programme of support, which includes a suite of on-boarding resources - bitesize videos, frequently asked questions, and guides - as well as a schedule of online events. These resources will give you and your team the knowledge and confidence to begin using the provider portal immediately.  

We look forward to working with you to deliver this important modernisation for the care sector. Your support in preparing for the launch will be invaluable as we work towards a more efficient and effective regulatory system.  

As a first step, we will be asking you to provide us with details of the people in your services who will need to access the new provider portal. This is an important step to ensure you can continue to meet your statutory obligations when we go-live with the new portal. Further instructions will be issued to all providers.