Inspections

We generally carry out our inspections of care services unannounced, unless there are practical reasons why we need to announce a particular inspection. Inspections can take place at any time of the day or night that the care service is operational. Unannounced inspections provide members of the public with greater reassurance that we are looking at experiences and outcomes for people in services that are operating as they usually would. It is important to remind you that all Care Inspectorate staff carry identification and you should ask to see this. If you are not sure if the person who has called or visited your service is genuine, you should call us on 0345 600 9527 to verify their identity.

Use the menu on the left to stay updated with information about changes to our new inspection approach.

Our policies

How the Care Inspectorate uses requirements and recommendations to help regulated care services improve

How the Care Inspectorate uses self-assessment when assessing quality

How the Care Inspectorate re-evaluates (re-grades) services