The Care Inspectorate regulates and inspects care services in Scotland to make sure that they meet the right standards. We also jointly inspect with other regulators to check how well different organisations in local areas work to support adults and children.
Set up by Scottish Government, and accountable to ministers, it’s our job to assure and protect everyone that uses these services. We work to make sure that everyone gets safe, high quality care that meets their needs.
Our 600 staff work across Scotland, inspecting thousands of services each year.
Find an office near you.
There are around 14,000 registered care services in Scotland. Our inspectors visit every care service we regulate. Higher risk services are inspected more often. Our inspectors talk to people using the service, staff and managers. They watch what happens in the service to help assess the quality of care people receive.
We want to make sure services safeguard people. They should be managed and led well, and make a positive impact on people’s lives, based on their needs, rights and choices.
We give care services grades when we inspect them. We look at the quality of:
- care and support
- management and leadership.
Each area of each care service is assessed on a scale from 1 to 6, where 1 in unsatisfactory and 6 is excellent.
What if things are not good enough?
Our job is not just to inspect care services, but help them improve. This means we offer advice, guidance and suggestions to help services reach the highest standards. If a service isn’t performing to the levels we require, we do not hesitate to act. We can issue recommendations for improvement and requirements for change and check these have happened. If a service doesn’t improve, we can close it down. We can also impose conditions on care service meaning they must start or stop doing something specific.