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The Care Inspectorate and Healthcare Improvement Scotland along with people using services, care service providers, commissioners and other interested parties, are developing Scotland's new National Care Standards. We are starting by consulting on draft overarching principles, which will apply to all health, care and support services across Scotland - hospitals, NHS surgeries, social work departments, registered care services and many more.

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We regulate all care services in Scotland using the National Care Standards, set out by the Scottish Government, as a benchmark for how each type of service should perform. These standards are the minimum that you should expect when using care services.  While a service is operating we evaluate each service against up to four of the most important aspects of care.

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You, a member of your family, or someone you know may be using social care services or will need to use these types of services at some point in the future. Whether you are choosing a residential care home, finding out how your childminder is performing, or having contact with social workers and staff within your local authority, you can find the information you are looking for within our 'care services' area. 

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At the request of Scottish Ministers, the Care Inspectorate is leading joint inspections of services for children and young people across Scotland. They take account of the full range of work with children, young people and families within a community planning partnership area.

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Along with Healthcare Improvement Scotland, we carry out joint inspections of health and social work services for older people.  It is planned that the scope of these joint inspections will be expanded to include health and social work services for other adults. 

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Anyone can come to us with concerns or complaints about registered care services, or about us. Listening to your concerns and investigating complaints can help us make a real difference to care services and the way we work.

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Every time we inspect a service, we publish an inspection report. The report details what we found and gives our evaluation of the quality of the service.

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Occasionally, we receive reports of bogus callers, calling or visiting services and claiming to be inspectors from the Care Inspectorate. You can be sure that our inspectors are who they say they are by carrying out some simple identity checks.

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We believe we can make care better by working with people who have personal experience of those services. Volunteers get involved in many different areas of our work. We are looking for people with a personal experience of care. So, if you have used a care service, or cared for someone close who used a care service, you could be just who we're looking for.

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This is a site where people who use services, and their carers can share their experiences of adult social care services. Read more

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