Complaints about care services in Scotland, 2019/20 to 2024/25
The Care Inspectorate has today published a statistical bulletin on complaints about care services in Scotland.
The report covers complaints received and investigated between April 2019 and March 2025. The report focusses on the period from 1 April 2024 to 31 March 2025.
It reflects how the Care Inspectorate actioned every complaint received using a risk-based assessment process to resolve complaints as quickly as possible for complainants.
In total, the Care Inspectorate received 5,303 complaints in 2024/25, a 6% decrease on last year, the lowest for four years.
The majority of this decrease is due to fewer complaints about care homes.
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Magnesium glycinate gummies
The MHRA have issued an alert for parents and caregivers to stop all use of Nutrition Ignition Kids Magnesium Glycinate Gummies due to the presence of undeclared melatonin.
For more information see gov.uk.
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Joint inspection of adult services in Highland
A joint inspection of Highland health and social care partnership has found clear strengths in services for adults living with mental illness. Some areas for improvement were also identified.
Inspectors found that the partnership delivered positive outcomes for most people living with mental illness.
Most people living with mental illness had a positive experience of the support they received to maintain and improve their health and wellbeing through a range of available effective early intervention and prevention initiatives.
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New podcast series on the implementation of the Health and Care (Staffing) (Scotland) Act 2019
The safe staffing programme team has been working hard behind the scenes to produce a series of podcasts on the implementation of the Health and Care (Staffing) (Scotland) Act 2019 (HSCA). The Act commenced on 1 April 2024, setting out requirements for safe staffing across all health and care services in Scotland.
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A joint inspection of services for children and young people at risk of harm in Glasgow
A joint inspection of services in the Glasgow city community planning partnership has found important strengths in ensuring children and young people at risk of harm are safe, protected and supported. Some areas for improvement were also identified.
Inspectors noted that through the child poverty programme, partners had embedded a collaborative culture of prioritising and addressing child poverty. They delivered a range of creative approaches to address the issue which had a positive impact on the safety and wellbeing of families.
Family support services were effectively delivered through an innovative long-term collaborative partnership with the third sector.
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