Statement - Castlehill Care Home, Inverness

The Care Inspectorate has issued an Improvement Notice after an inspection at a care home in Inverness identified serious and significant concerns about the care experienced by residents.

“Nothing can replace a hug” – new guidance on meaningful connection

For many people living in care homes, moments of connection with loved ones are the most important part of their day. Whether it’s a chat, a walk in the garden, a favourite song shared, or simply the chance to hold a loved one close, these small moments have a big impact on wellbeing. As one person told us, "Phone calls and video chats are fine, but nothing can replace a hug."

We have published Supporting meaningful connection: good practice guidance for care homes to support care homes in ensuring those moments of closeness are built into everyday life.

The guidance is built on what people have told us matters most, alongside research and examples of good practice. It centres on creating a culture for connection, which is person- and relationship-focused, centres people’s social and emotional needs, and helps everyone to get the best out of life in the ways that are right for them. As one person explained: "Just being together and seeing her face, that’s what I look forward to every day."

Social Care Minister Tom Arthur said: “I commend the hard work that has gone into creating this new human rights-based guidance.