Help us increase the return of paper feedback questionnaires
Article by Marie Paterson. Marie is a chief inspector of adults at the Care Inspectorate
Everything the Care Inspectorate does involves listening. We cannot support the sector to make improvements without first knowing the challenges and successes you face.
That is what makes Care Standard Questionnaires so important. Care workers and staff work hard every day to provide the best possible care, and we know that your insights are crucial for making sure that care services meet people’s needs. We send out online questionnaires via all managers for sharing with people who experience care, relatives, and staff as well as paper questionnaires for anyone who prefers these.
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New childminding feedback system
We are testing a new method for collecting feedback on childminding services, in real time.
It is aimed at people who use childminding services and childminding assistants, who wish to share information about their child’s experience out with an inspection. However, anyone can share feedback at any time on the quality of care and children’s experiences provided by a specific registered childminder.
The new arrangement does not replace existing systems for reporting concerns or complaints, and the feedback forms should not be used for this purpose.
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Statement - Braehill Lodge, Carnoustie
A spokesperson for the Care Inspectorate said: "An inspection has identified serious and significant concerns about the quality of care experienced by residents at Braehill Lodge in Carnoustie.
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Care Inspectorate Supports Scottish Careers Week 2025
The Care Inspectorate is proud to support Scottish Careers Week 2025, taking place from 10–14 November. This national campaign is a fantastic opportunity to showcase the vital work we do, the rewarding careers available in social care regulation, and the diverse routes our colleagues have taken to join the organisation.
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Pilot of new inspection type for better performing care homes for children and young people
We are continually reviewing how we inspect regulated services and have been testing out a new, more proportionate, inspection type for better performing care homes for children and young people. The ‘Promise Assurance’ inspection reflects ‘Plan 24-30' set by The Promise and further builds on our journey to ensure that scrutiny is centered on listening to children and young people.
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