Job title: Intelligence Researcher

Job location: flexible (any Care Inspectorate office)

Responsible to: Senior Intelligence Analyst

Job purpose

To support the delivery of a professional analytical function for the Care Inspectorate’s strategic inspection programmes, in particular the joint national review of group-based child sexual abuse and exploitation.

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all duties, and we recognise that jobs change and evolve over time.

Principal working contacts:

  • Head of Data and Information
  • Service Manger Strategic Scrutiny Adults
  • Intelligence and Analysis Manager
  • Senior Intelligence Analyst
  • Strategic Inspectors
  • Information Analysts
  • Strategic Support officers
  • External agencies including inspection partners and contacts within health and social care partnerships (HSCPs)
  • Managers and employees of the Care Inspectorate

Key accountabilities

Intelligence research, support and coordination

Provide analytical support for the Care Inspectorate’s Strategic Inspection programmes which includes:

  • The maintenance and development of data collection tools to ensure they meet the needs of the inspection programme
  • Identify and summarise key inspection findings in the form of written and visual analysis reports for both internal and external audiences.
  • Work collaboratively with colleagues in both the Intelligence team and wider strategic team to identify and resolve data quality issues and improve the programme’s data collection and reporting process.
  • Maintain GDPR compliance when working with confidential and sensitive data.
  • Provide ongoing analytical advice and support to inspection leads and external colleagues when required.
  • In conjunction with Intelligence analysts, develop and deliver local area statistical profiles for specific topics.
  • Respond to and co-ordinate internal and external requests for intelligence team support.
  • Identify, investigate and resolve data quality issues, and co-ordinate responses to data cleaning programmes.
  • Undertake such other duties as may be required.
  • Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of work.

Relationship management

  • Develop effective working relationships within the team and with colleagues across the organisation and externally, ensuring effective collaborative working.
  • Contribute to the continuous development of the Care Inspectorate and support change effectively and creatively.
  • Adhere to effective working protocols in accordance with the Care Inspectorate’s policies and procedures.
  • Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
  • Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Other duties

This is not a contractual document. We will expect the post holder to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

This job may require some travel.

Attributes

We will use these attributes to recruit the role.

Experience

Essential:

  • Experience in some of the following:
    • Working with and reporting on statistical data.
    • Working with large volumes of data.
    • Performance measurement and reporting
    • Identifying and resolving data quality issues
    • Working with external/internal colleagues at all levels

Desirable:

  • Experience of working within the social care sector
  • Experience of working with confidential and sensitive data
  • Knowledge of and experience in using the Care Inspectorate’s ICT systems

Education, qualifications and training

Essential:

  • Educated to SCQF level 7 or have the equivalent appropriate work experience.

Skills and knowledge

Essential:

  • Experienced in the use of MS office packages. In particular must be an experienced user of Excel and Word to an advanced level, including the use of functions, and pivot tables.
  • Experienced in working with data to produce accurate, well-presented tables and charts of data.
  • Effective written and oral communicator.
  • Well developed interpersonal skills.
  • Good literacy skills.
  • Understanding of data quality issues

Desirable:

  • Experience with using Power BI or similar dashboard tools
  • Experience of sampling and survey design

Key performance outcomes

We will use these key performance outcomes to recruit for the role.

Effective communication

Essential:

  • Articulate and positive communicator on a 1-1 basis and in larger groups.
  • Ability to express ideas clearly and concisely and to adapt communication to suit the needs and abilities of different audiences.
  • Portrays a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
  • Listens actively to people, questions and checks understanding.

Impact and influence

Essential:

  • Ability to give realistic advice, based on relevant, up to date and verifiable information
  • Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally

Improvement focus

Essential:

  • Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
  • The ability and willingness to learn new skills quickly.

Planning and organising

Essential:

  • Uses a systematic approach to manage and accommodate competing workloads, often under pressure to tight deadlines
  • The ability to work autonomously with the minimum of supervision
  • Involves others where appropriate and optimises resources to achieve desired results.
  • Recognises the need to be flexible in order to meet changing priorities

Flexibility

Essential:

  • Demonstrates a flexible, positive approach to work.
  • Listens to feedback and ideas from people and takes appropriate and considered action.
  • Adapts well to change, adjusting priorities as required.
  • Adapts quickly in a fast paced environment, adjusting priorities as required

Team working

Essential:

  • Contributes to and supports the work and decisions of the team.
  • Works collaboratively with a wide range of teams both internally and externally.

Personal accountability and responsibility

Essential:

  • Takes responsibility for decisions and actions taken.
  • Maintains a high standard of work and actively seeks out continuous improvement.
  • Demonstrates initiative within own area of expertise.
  • Takes responsibility for identifying and addressing areas of personal and professional development.