Attributes
We will use these attributes to recruit the role.
Experience
Essential:
• Experience of managing scrutiny and/or quality assurance activity.
• Experience of developing and applying quality frameworks to support self-evaluation and improvement.
• Experience of supporting improvement and building capacity through self-evaluation.
• Experience of planning inspections or other structured quality assurance activity, including those delivered in partnership with others.
• Significant experience in practice and management in protection services.
• Experience of stakeholder engagement at both strategic and operational levels, including engagement with chief officers and senior managers.
• Experience of difficult, sensitive and challenging messages to senior officers.
• Experience of producing high quality written reports to publication standard.
Desirable:
• Experience of developing inspection frameworks, models of inspection and inspection methodology together with associated inspection tools.
Education, qualifications and training
Essential:
• Educated to SCQF Level 9 (for example, degree) or equivalent.
• Recognised qualification: Diploma in Social Work (or equivalent); qualification meeting the registration requirements of the General Teaching Council (Scotland); Nursing and Midwifery Council, the General Medical Council or SSSC
• Commitment to own CPD.
Desirable:
• Relevant postgraduate qualification
Skills and knowledge
Essential:
• The ability to lead and manage a diverse, multi-disciplinary team of professional staff.
• The ability to work collaboratively and effectively with scrutiny partners to achieve shared goals.
• Significant knowledge of issues inspection/regulation of social work/social care.
• Demonstrates commitment to the principles of the Public Service Reform (Scotland) Act 2010 and the principles of better regulation.
• Significant knowledge and understanding of the legislative and policy context in respect of protection services.
• Sound knowledge and understanding of developments in health and social care.
• Familiarity with EFQM and PSIF quality improvement frameworks.
• Be adept at challenging traditional thinking in a positive and constructive way.
• Excellent communicator, both verbally and in written form.
• Politically astute.
• Ability to translate plans into action.
• Excellent negotiation and influencing skills.
• Demonstrates knowledge of trends and changes within social work and social care with an understanding of Equality and Diversity issues.
• IT literate, using the most effective methods to communicate and manage information.
Desirable:
• Understanding of corporate governance, including the work of resource committees, audit committees and procurement processes.
• Significant knowledge and understanding of legislative and policy context in respect of public protection
Key performance outcomes
We will use these key performance outcomes to recruit for the role.
Leading Others
Essential:
• Ability to provide credible and authentic professional leadership, with a clear sense of purpose and direction to effectively manage a key professional function within the Care Inspectorate.
• Ability to effectively deploy staff and other resources to achieve performance objectives.
• Ability to ensure that staff working with strategic inspection activity conduct themselves in accordance with the highest standards of integrity, probity and openness through the implementation of robust corporate governance.
• Demonstrate ability to provide lead, direct, motivate and inspire multi-disciplinary, professional teams and bring together groups from different disciplines/bodies into a cohesive whole.
Management of Resources
Essential:
• Ability to bring together the overall work of a multi-disciplinary team of staff.
• Ability to manage resources in achievement of the Care Inspectorate’s objectives.
• Ability to drive continuous improvement.
Desirable:
• Ability to manage business planning and performance processes.
Effective Communication
Essential:
• Articulate and positive communicator both verbally and in writing.
• Ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.
Desirable:
• The ability to build and guide key stakeholder strategies and manage relationships to secure or improve delivery of key programme or service outputs.
Impact and Influence
Essential:
• Demonstrates ability to influence at all levels.
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
• Demonstrates personal resilience, being able to work flexibly under pressure to deliver tangible results.
Desirable:
• A proven track record of promoting, leading and implementing strategies and change programmes to improve the development and quality of services.
Objective Decision Making
Essential:
- The ability to assist the Chief Inspector to set, in consultation with others, the overall agenda, long term objectives and performance standards for the Directorate.
- Demonstrates analytical and systematic approach to problem solving.
- Ability to make appropriate and realistic judgments, based on relevant, up to date and verifiable information.
- The ability to take responsibility for difficult decisions and to remain resilient against possible criticism.