Service Manager (Adults Services)

Salary: £62,613

Contract: Permanent

Location: Head Quarters in Dundee or any of our offices within Scotland

 

About the role

The Care Inspectorate is currently looking for a Service Manager (Adults) to support the Chief Inspector to lead on Adult Services due to the retirement of the current post-holder. The successful candidate will ensure excellence in scrutiny, assurance and improvement work in collaboration with scrutiny partners, providers, Community planning partners, and integration authorities.

You’ll support the Chief Inspector by having delegated responsibility for the leadership, development and delivery of the scrutiny and assurance plan for Adults services and the Complaints function. You will make sure that the needs of people who use services and their carers are at the heart of what we do.

You’ll support the Scrutiny and Assurance Directorate to ensure that the Care Inspectorate meets its responsibilities, in relation to adult services, as defined by the Public Services Reform Act 2010 and other relevant legislation.

You’ll work colleagues to support significant cultural change, consolidate excellence in the Care Inspectorate’s activities and continue to invest in our competent, confident workforce in a way that puts collaboration at the core of our work.

You’ll be adept at challenging traditional thinking in a positive and constructive way, you will be an articulate and positive communicator, both verbally and in written form, with the ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.

You’ll also be politically astute and demonstrate a broad knowledge of trends and relevant issues within social work and social care services.

The Care Inspectorate has its headquarters in Dundee, but with offices throughout Scotland, your work base is negotiable.

About you

To apply you must be educated to degree level or equivalent and hold an appropriate post-graduate professional qualification in social work or other relevant professional qualification.

We are looking for someone who has a proven track record of effective management and leadership of staff in the area of adult health and social work/social care. You should also have demonstrable experience in developing and/or applying quality assurance/improvement frameworks to support self-evaluation and continuous improvement.

You should also have evidence of experience in strategic planning and delivery of services and supporting and embedding sustainable business and transformational change. As well as extensive experience of collaborative and values-based leadership including working with partners. 

To apply

You’ll find more information in the job profile, person specification and job advert.

For an informal discussion about the post, please contact our recruitment mailbox at This email address is being protected from spambots. You need JavaScript enabled to view it. and our Chief Inspector Adult Services, Marie Paterson, will be in contact with you. 

If you believe you are a suitable candidate for this post, please submit your application form (and equal opportunities form where you are an external applicant) outlining how your skills, experience and qualifications match with the competencies required for the role to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8.00am on Monday, 3 May 2021.

The Care Inspectorate offers a guaranteed interview to any applicant who considers themselves to be disabled and who meets the minimum essential requirements for the post.

It is anticipated that the selection and interview day for the post will take place no earlier than Tuesday, 18 May 2021.


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Personal Assistant to the Interim Executive Director of Transformation, ICT & Digital

Location: Dundee

Salary: £22,425 - £23,964

Contract: Temporary until 31 March 2022 – potential for extension

About the role

The Care Inspectorate is a scrutiny body that supports improvement in care. Our vision is that people across Scotland receive high quality care that meets their needs, rights and choices. We are a national organisation, employing in excess of 600 staff working across our network of offices and from home.

Reporting to the Executive Support Officer, you will be responsible for providing an efficient and effective confidential tailored support service to the interim Director of Transformation, ICT and Digital.

This role will include organising and preparing documents, preparation of meeting papers and taking minutes for specific directorate meetings together with composing routine correspondence, diary management and arranging travel and accommodation. In addition, you will be required to develop and administer a system for dealing with enquiries, recording, acknowledging receipt of and re-directing letters and monitoring progress of responses with limited direction.

You will be an excellent organiser and communicator with proactive and friendly inter-personal skills together with a multi-tasking ability and flexible approach, working well under pressure to meet tight deadlines.

You will have excellent word processing and IT skills with experience of Microsoft applications (Word, Excel, and PowerPoint) and experience of diary management and minute taking.

You can find out more about the role in the person specificationjob profile and job advert.

Next steps 

If you believe that your expertise and motivation make you suitable for this post, please complete an application and return by email to: This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Wednesday 14 April 2021. Interviews will be held by Teams video call on Wednesday 21 April 2021.

If you require any further information, or for an informal chat, please contact Claire Corbett (This email address is being protected from spambots. You need JavaScript enabled to view it.) Please note that initially you will be required to work from home due to the current covid situation.

Application Form

Equalities Monitoring Form


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Awards and charters

Disability confidentHappy to translateHWL

LGBT    Living wageStonewall  Investors in YP

Plain English    Bereavement Charter logologo engaged large 


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Our customer service

The strategy and the associated internal and external customer service standards show how we will embed a customer focus across all of our work, including redesigning the way we engage with people and how we build internal and external relationships. The aims of the strategy are to ensure an inclusive approach to providing quality services to our customers and colleagues. 

Customer Service Strategy 

Internal Customer Service Standards 

External Customer Service Standards


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