Volunteering

Care Inspectorate Involvement CharterWe believe our work is improved by involving people who use services and their carers. We have a number of innovative ways that people can get involved with us and make sure they have the opportunity to influence our work. 

Our Involvement Strategy ‘Involving You’ outlines our commitment to and action plan for involving people who use care services and informal carers in our work.

Download a copy of our strategy below.

Involving You! How the Care Inspectorate involves people who experience care and support in our work 2018-2021

You can also keep up to date with what our volunteers are doing by reading our bi-yearly newsletters.

If you have personal experience of using a service or you have cared for someone close who has used a service there are a number of ways you can get involved with us. You do not have to have any qualifications. Your personal experience gives you a unique insight. 

Due to the current restrictions, our usual volunteering opportunities are not available. We are updating our inspection volunteer roles and developing different types of volunteering opportunities.  We thank you for your patience. We are finalising the new opportunities which will be available and will begin to recruit volunteers again soon. If you would like to register your interest with us, please email This email address is being protected from spambots. You need JavaScript enabled to view it.


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Our staff

Our workforce is highly skilled and experienced in all aspects of social care.  Over 600 staff work across Scotland, inspecting thousands of services. 

Our inspectors work in specialist national teams that allow best practice to be shared across the country.  We also want to make sure that the people inspecting care services have frontline experience in the same sector.

We believe that people in Scotland should experience a better quality of life as a result of accessible, excellent services that are designed and delivered to reflect their individual needs and promote their rights.

Our values are:  

1. Person-centered:  we will put people at the heart of everything we do

2. Fairness:  we will act fairly, be transparent and treat people equally

3. Respect:  we will be respectful in all that we do

4. Integrity:  we will be impartial and act to improve care for the people of Scotland

5. Efficiency:  we will provide the best possible quality and public value from our work

Our 14 offices are based throughout the country from the Borders right up to the Shetlands Isles. Find an office near you.

It is important to remember that all Care Inspectorate staff carry identification and you should ask to see this.  If you are not sure of the person who has called or visited you, you should call us on 0345 600 9527 to confirm their identity.


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About us

The Care Inspectorate is a scrutiny body which supports improvement. That means we look at the quality of care in Scotland to ensure it meets high standards. Where we find that improvement is needed, we support services to make positive changes.

Our vision is that everyone experiences safe, high-quality care that meets their needs, rights and choices.

Our 600 staff work across Scotland, specialising in health and social care, early learning and childcare, social work, children’s services, and community justice.

Find an office near you.

Meet our our board and our executive team.

We inspect individual care services

We register around 14,000 registered care services in Scotland and our inspectors visit every one. Higher-risk services are inspected more often. Our inspectors talk to people using the service, staff and managers. We want to make sure that people experience high-quality care, and that care services are making a positive impact on people’s lives, based on their needs, rights and choices.

We give care services grades when we inspect them, and look at key areas like care and support, physical environment, quality of staffing, and quality of management and leadership. Each area of each care service is assessed on a scale from 1 to 6, where 1 in unsatisfactory and 6 is excellent. After every inspection, we publish an inspection report showing our findings, which is helpful if you are using service or thinking of doing so.

We inspect how care is provided across areas

We work with other scrutiny and improvement bodies to look at how local authorities, community planning partnerships and health and social care partnerships are delivering a range of services in their communities across Scotland. These inspections look at how well services are working together to support positive experiences and outcomes for people. This helps partnerships understand what is working well, and what needs to improve. You can read our joint inspection reports here.

Supporting improvement and driving up standards

Our job is not just to inspect care, but help the quality improve where needed. This means we work with services and support them, offering advice, guidance and sharing good practice to help care reach the highest standards. You can find lots of advice for care professionals on our dedicated website, The Hub.

We want everyone to experience high-quality care that meets their individual needs. Scotland’s Health and Social Care Standards describe what people should expect from care. The Standards are what we refer to when we are assessing how well care is performing.

What if things are not good enough?

If we find that care isn’t good enough, we take action. We can make recommendations for improvement and issue requirements for change and check these have happened. If a care service doesn’t improve, we can carry out enforcement action including, as a last resort, closing it down subject to the decision of a sheriff.

If you think a care service isn’t good enough you can share your concern or make a complaint to us. Find out more about concerns and complaints here.

The Scottish Regulators’ Strategic Code of Practice

The Care Inspectorate is required by the Regulatory Reform (Scotland) Act 2014 to follow the Scottish Regulators’ Strategic Code. The Code is issued by the Scottish Ministers and sets out the approaches we should take in dealing with those we regulate. We comply with the requirements of the Code in all that we do, ensuring that we always prioritise the safety, health and wellbeing of vulnerable people over commercial or business interests. The Code itself can be found here.

Care services in Scotland must be registered with the Care Inspectorate and a broad range of the individuals who work in those services must be registered with the Scottish Social Services Council (SSSC).  You can find more information about the SSSC on their website www.sssc.uk.com.

 


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