Head of Organisation and Workforce Development (OWD)

Salary: £70,362

Hours: 40 hours per week

Location: Flexible – any Care Inspectorate office

Contract: Fixed term for 12 months (secondments welcome)


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

About the role

Reporting to the Executive Director of Strategy and Improvement, you will provide visible leadership and vision for the OWD function, supporting the Executive Director of Strategy and Improvement in leading strategic OWD and culture change and wellbeing programmes in order to drive a continuous improvement agenda and bridge capacity and capability gaps across the organisation.

You will also be responsible for the leadership and vision to maximise the Care Inspectorate’s impact through the strategic development and alignment of its people, culture, structures, processes and systems.

About you

Being a Chartered Institute of Personnel & Development (CIPD) professional and educated to a degree level (or equivalent), you will have experience of leading, managing, facilitating and embedding organisational transformation and culture change, as well as the ability to apply strategic leadership and direction to a diverse, multi-disciplinary team of senior professional staff.

A relevant management/leadership qualification, e.g. MBA, Institute of Leadership & Management, would be desirable.

Next steps

You’ll find more information in the:

If you would like to find out more about this role, please contact Lucy Finn, Head of Human Resources, at This email address is being protected from spambots. You need JavaScript enabled to view it. or tel: 07765 742047.

If you believe that you are a suitable candidate for this post, please download and complete an application form, (and equal opportunities form where you are an external applicant), and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Monday 6 September 2021.

Interviews are to be held via Microsoft Teams


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About our roles

Recruitment banner about our roles

Our core roles

The Care Inspectorate employs 600 people from a diverse range of backgrounds, and they’re all amazing at what they do.

From inspection and improvement support specialists, to intelligence and digital specialists, and everyone in between – all are key to our work, championing high-quality care.  Find a career that will empower you to develop, collaborate and make a difference.  Together, we can change lives.

Read more about some of our roles and the work our teams do.

Scrutiny and Assurance

Our Scrutiny & Assurance teams provide independent assurance about the quality of care and support improvement and innovation.  Their role ensures the safety, protection and wellbeing of vulnerable children, adults and older people.  

The teams’ responsibilities are broad and include:

  • Early learning and childcare services
  • Children and young people’s services
  • Adult services
  • Registrations, variations and cancellations
  • Complaints
  • Inspection planning
  • Justice
  • Protection
  • Enforcement

Roles within Scrutiny and Assurance include:

  • Inspector
  • Strategic Inspector

Overview of inspector role

What do our inspectors do?

As one of our inspectors, you’ll be central to our work and have a challenging and rewarding role in championing high-quality care.

You’ll be responsible for managing your own workload and lead on these actions for the registered care services you work with.

  • Gathering and assessing intelligence and using your professional judgement to target scrutiny and improvement activities.
  • Planning and carrying out scrutiny activities.
  • Providing feedback to people experiencing care and service providers on the findings of scrutiny activities.
  • Signposting good practice to support continuous improvement.
  • Providing professional advice and guidance to support improvement and innovation.
  • Providing briefings for senior managers relating to specific events which impact on regulated care services.

Here’s what Hillary, one of our inspectors, says about her job.

There’s never been a better time to join us

It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be.  It’s a big job and we need your help!

This is an exciting time to join the Care Inspectorate.  You will have the opportunity to be at the heart of change and help shape the future of care for everyone.

We’re looking for talented people to join us to make a difference.  Specialists who understand how to put the needs and rights of children, young people, adults and older people in Scotland at the heart of delivering social care and how to lead improvement too.  

Now is the perfect time to come and join us.  We’ve recently changed our recruitment process and how we assess new people.  We’re looking to attract inspectors from a broader range of professional backgrounds.  So, if you are as passionate as us, and think a career in care could be right for you, read our FAQs here.

About you

As one of our inspectors, you’ll share our determination that care should work well for everyone, every time.  You’ll be confident about what good quality care looks like and how to deliver it.  Drawing on your resilience and adaptability, you’ll be able to work on your own initiative or as part of a team, managing competing priorities. You will apply your excellent analytical and writing skills to produce inspection reports that are clear, concise and focus on good outcomes for people.  Establishing effective relationships is vital for success in the role and you’ll be confident working with a wide range of people and building effective networks with partners. 

Based on your professional background, you’ll work in one of three specialist areas.

Adults services

ADOP

As one of our adult inspectors, you’ll work in our inspection, complaints or registration teams, with services across the public, voluntary and private sectors.

You’ll work with people experiencing care, care service providers, managers and staff and be confident to support and advise on improvement.  You’re likely to have experience delivering improvement in a service, partnership working, applying good practice guidance and be able to respond to and manage change.

We're customer focused and treat complaints in an open, fair and objective way.  As a complaints inspector, you’ll be a good supportive listener who understands what is important to people and resolve complaints accurately and effectively.

Early learning and childcare (ELC) services

ELC

As one of our ELC inspectors, you’ll work in our inspection, complaints or registration teams, with services across the public and private sectors.

You’ll have recent experience supporting the delivery of high-quality care and learning for children and have significant knowledge of current developments and challenges within the sector.  You’ll work with children and families experiencing ELC services and service providers, managers and staff and be confident to support and advise on improved outcomes for children.  You’re likely to have experience delivering improvement in a service, partnership working, applying good practice guidance and be able to respond to and manage change.

Children and young people (CYP) services

CYP

As one of our CYP inspectors, you’ll work with services across the public, voluntary and private sectors.

You’ll have experience in assessment and critical analysis.  You will listen carefully to children, young people and their families to understand what is important to them, how they are experiencing care and support and the difference services are making to their lives.  You’ll work with care service providers, managers and staff and be confident to support and advise on improvement.  You’re likely to have experience delivering improvement in a service, partnership working, applying good practice guidance and be able to respond to and manage change.

We are a proud Corporate Parent with an ambitious plan to take forward our work.  We have a group of Young Inspection Volunteers (young people with lived experience of care) who support us with this and enhance and influence our work.  Inspectors work alongside our Young Inspection Volunteers in lots of ways and there are exciting and innovative plans to develop this partnership approach further.

Strategy and Improvement

Our Strategy and Improvement teams focus on helping to improve outcomes for people who use care services in Scotland.  They make sure that the voice of people using care, and their carers, is central to our work.  They also support the wellbeing of our staff so that staff are equipped with the right skills and support and feel motivated and confident to excel in their role. 

The teams’ responsibilities are broad and include:

  • Communications
  • Corporate Parenting
  • Improvement support
  • Information governance
  • Intelligence
  • Organisational and workforce development
  • Policy
  • Professional practice and standards

IT Transformation and Digital

Our IT, Transformation and Digital teams deliver our internal IT services.  They also develop our digital systems and business processes to support our scrutiny and assurance work.

The teams’ responsibilities include:

  • IT service delivery
  • Digital transformation
  • Business change

Corporate and Customer Services

The Corporate and Customer Services teams provide a range of core services which are central to our operations, and those of the Scottish Social Services Council (SSSC) and the Office of the Scottish Charity Regulator (OSCR), as part of a shared service agreement.

The teams’ responsibilities include:

  • Business and customer support
  • Contact centre
  • Estates, health and safety
  • Finance and corporate governance
  • Human resources
  • Legal

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Senior Improvement Adviser - AHP

Location: Any Care Inspectorate office

Salary: £48,453-£53,502

Hours: 35 hours per week

Contract: Permanent

 

About the role

We are looking for a colleague with a strong background in a variety of health and social work roles and a passion in quality improvement to join the new Health and Social Care Improvement Team (HSCIT) on a permanent basis.

Reporting to the AHP Consultant but working closely with the Care Inspectorate’s Chief Nurse, under the umbrella of Improvement Support and with close collaboration with Scrutiny and Assurance the post holder will provide specialist skills and knowledge in AHP with a focus on falls, frailty, rehabilitation and reablement.

You will work internally to strengthen the capability and confidence of inspectors across inspection, complaints, and registration teams, in specific topic areas, supporting their learning and development and keeping the evidence base of practice current and develop resources to support the health and wellbeing of people experiencing care for use both internally and externally.

You will build and develop strategic partnerships across the health and social care landscape to support the delivery of health and wellbeing improvement advice and quality improvement support.

About you

Educated to degree level in a relevant field, registered with the aligned professional body together with the NES Scottish Improvement Leader (ScIL) programme (or willingness to work towards), or an equivalent improvement qualification, you will have significant immediate influence in working across the health or social care sector. You will also work strategically across several organisations.

You will have significant specialist subject matter expertise and be able to combine it with an understanding of quality improvement theory/change management and its practical application in health and social care settings.

Current work delivery methods will be timely reviewed against the Covid-19 national position and public health guidance. Whenever face to face work activities recommence, the role may require extensive travel and involve some overnight stays and unsocial hours.

To apply

You’ll find more information in the:

For an informal chat please contact Heather Edwards, AHP Consultant on This email address is being protected from spambots. You need JavaScript enabled to view it.

If you believe that you are a suitable candidate for this post, please download and complete an application form, (and equal opportunities form where you are an external applicant), and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Monday 31 May 2021.

Interviews for this role are anticipated to take place on either 15 or 16 June through MS Teams.

 


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Organisational and Workforce Development (OWD) Adviser

Salary: £33,639-£37,167

Location: Flexible

Hours: 35 hours per week

Contract: Temporary post (12 months) to cover internal secondment

 

About the role

The Organisational and Workforce Development (OWD) Team are focused on supporting colleagues in their role to make a difference in the quality of care for Scotland. The team’s purpose is to work collaboratively to develop our organisation and its workforce to be the best and to do that with energy, drive and determination.

The OWD Team provides a wide range of support for developing our staff and the wider organisational culture.

This is a temporary opportunity to join our OWD team. The role holder will report to the Organisation and Workforce Development (OWD) Manager, supporting the delivery of OWD improvement projects and learning and development activities, as well as developing and consulting on people management policies. 

About you

The ideal candidate will be CIPD qualified, with significant experience of supporting the delivery of projects and strategies covering a broad range of people-related issues, encompassing OD, HR and learning and development.  In addition you will be able to demonstrate an understanding of key external developments and trends in OD/HR/L&D and the opportunities these offer to the organisation.

The role holder will be a strong communicator with excellent interpersonal and IT skills, together with the ability to manage conflicting priorities and work to tight deadlines.  Previous experience in a similar post would be ideal.   

To apply

You’ll find more information in the:

For an informal chat about the role please contact Kirstine Rankin, OWD Manager on This email address is being protected from spambots. You need JavaScript enabled to view it. 

If you believe that you are a suitable candidate for this post, please download and complete an application form, (and equal opportunities form where you are an external applicant) and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. no later than 8am on Monday 31 May 2021.

The interviews will take place in the week commencing 7 June 2021.


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Chief Inspector Support Assistant

Role: Chief Inspector Support Assistant

Location: Any Care Inspectorate office

Salary: £22,425 - £23,964

Contract: Maternity Cover – until 29 April 2022

Previous applicants do not need to re-apply for this role

 

About the role

The successful applicants will provide an efficient and effective business support service to the Chief Inspector and their Service Managers Reporting to the Executive Support Officer, you will be part of the Executive and Committee Support team.

You will be required to provide a confidential PA and administrative support service to the Chief Inspector. Duties will be varied and include prioritising correspondence, dealing with enquiries, composing responses to routine correspondence, managing diaries, making appointments, and arranging travel, accommodation, meetings, conference rooms, refreshments, and hospitality for visitors as necessary.

Having good planning and organising skills, you will be expected to co-ordinate the administrative process for Scottish Government briefings and parliamentary reports, adhering to strict deadline requirements.

The role will also include the preparation and circulation of agendas and paperwork for meetings, attendance at meetings as required and taking notes, preparing, and distributing minutes and in addition, assisting in the design and preparation of PowerPoint presentations as required.

This role can be performed at any of our office locations. However, there will be an expectation to travel to Compass House (Dundee) for team working requirements.

Next steps

You’ll find more information in the job profileperson specification and job advert.

For an informal discussion prior to applying, please contact Claire Corbett by Teams, or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

If you believe that your expertise and motivation make you suitable for this post, please complete an application form (and equal opportunities form where you are an external applicant) and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Tuesday 11 May 2021.

There will be a quick turnaround for this role with interviews scheduled to take place on Friday 21 May 2021.

 


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