Organisational and Workforce Development (OWD) Assistant
Role: Organisational and Workforce Development (OWD) Assistant
Salary: £30,495 - 32,052
Location: Flexible
Hours: 35 hours per week
Contract: Temporary for up to 12 months
About us
The Care Inspectorate is a scrutiny body that supports improvement in care. Our vision is the people across Scotland receive high quality care that meets their needs, rights and choices. We are a national organisation, employing in excess of 600 staff working across our network of offices.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
The Organisational and Workforce Development (OWD) team are focused on supporting colleagues in their role to make a difference in the quality of care for Scotland. The team’s purpose is to work collaboratively to develop our organisation and its workforce to be the best and to do that with energy, drive and determination.
The OWD team provides a wide range of support for developing our staff and the wider organisational culture.
This is a temporary opportunity to join our OWD team. The role holder will support the OWD team to develop and deliver learning and development and key OWD projects, with a focus on people, development and equalities.
About you
You will have experience of working in a busy fast-moving environment, with a proven track record of supporting the delivery of projects. Demonstrable analytical skills, interpersonal skills and excellent verbal and written communication are also essential. This is a key role in the OWD team and a real opportunity to develop existing skills.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact Stephanie Hewitt at stephanie.hewitt@careinspectorate.gov.scot
If you believe that your skills, experience and motivation make you a suitable candidate for this post, complete the online application form by 08:00 on Thursday 20 March 2025.
Interviews will be held on 25 March 2025 via MS Teams.
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Information Governance Analyst
Job title: Information Governance Analyst
Salary: £38,931 – £43,014
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
Information Governance sits at the heart of everything the Care Inspectorate does. The successful candidate will work with the team to support the operation and provision of the core information governance function which includes:
- Analysing, drafting and responding to external enquiries relating to Freedom of Information Scotland Act (FOISA), Information Rights (DPA 2018) and other information requests.
- Analysing, drafting and responding to internal enquiries regarding Data Protection and Information & Records Management relating to Care Inspectorate operational matters and business support practices.
- Supporting key transformational project work providing advice and guidance on Data protection and Records & Information Management.
In addition, the Information Governance Analyst will support the provision of, timely advice on Data Protection; acting as the Deputy Data Protection Officer and being able to interpret and make recommendations on Data Protection Law.
About you
You should be educated to SCQF level 9 or have the relevant skills and experience and knowledge of legal processes related to information governance and/or record management.
The successful candidate will hold a degree in a relevant subject, such as a Law Degree, or be able to demonstrate a successful track record over a minimum of two years in a similar role.
Working knowledge of the Data Protection Act 2018 and Freedom of Information (Scotland) Act (FOISA) 2002 is essential. Working Information & Records management knowledge is an advantage as is an understanding of O365 and SharePoint.
The successful individual will be part of a busy team that deals with members of the public, Care Inspectorate colleagues, and senior managers. Be able to analyse information and prepare statistical reports, have excellent communication and organisational skills with an ability to remain calm under pressure.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information please contact recruitment@careinspectorate.gov.scot, otherwise, we can arrange a time for an informal chat about the role with Janice Morgan-Singh (Information Governance Lead & Data Protection Officer).
If you believe that your skills, experience and motivation make you a suitable candidate for this post, complete the online application form by 08:00 on Monday 31 March 2025.
It is anticipated that interviews will be held no sooner than 17 April 2025 at our Dundee office.
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Person specification
Job title: Information Governance Analyst
Attributes
Experience
Essential
• Demonstrate a successful track record in a similar role
• Experience of analysing information, drafting and responding to enquiries relating to Freedom of Information Scotland Act (FOISA), Information Rights (DPA 2018) and other information requests.
Desirable
• Experience of working with both internal and external stakeholders.
• Supporting key transformational project work providing advice and guidance on Data protection and Records & Information Management
• Data Protection Impact Assessments
• Experience of line managing staff.
Education, qualifications and training
Essential
• Educated to degree level (SCQF Level 9) in a related subject such as Law, or at least two years positive demonstrable experience in a similar role
• Data Protection training
• Freedom of Information training.
Desirable
• GDPR/DPA 2018 Practitioners Certificate
• Freedom of Information(Scotland) Act 2002 Practitioners Certificate.
Skills and knowledge
Essential
• Excellent communication and organisational skills with an ability to remain calm under pressure
• Excellent IT skills and practical experience in using Excel and database management
• Ability to work to tight deadlines
• Knowledge and understanding of the Freedom of Information (Scotland) Act 2002 and the Data Protection Act 2018 and best practice
• Ability to work on own initiative.
Desirable
• O365 & SharePoint
• Experience of using information governance specific software e.g One Trust
Key Performance Outcomes
Effective Communication
Essential
• Articulate and positive communicator on a 1-1 basis and in larger groups
• Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
Impact and influence
Essential
• Demonstrates ability to influence at all levels
• Ability to give realistic advice, based on relevant, up to date and verifiable information
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Improvement focus
Essential
• Identifies gaps in process and performance and makes appropriate suggestions for improvements
• Aware of trends and changes and maintains professional knowledge and skills
• Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
Objective decision-making
Essential
• Demonstrates analytical and systematic approach to problem solving
• Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information
• Ability to analyse complex information.
Planning and organising
Essential
• Involves others where appropriate and optimises resources to achieve desired results
• Regularly reviews joint goals and targets and reprioritises where necessary
• Recognises the need to be flexible in order to meet changing priorities.
Team working
Essential
• Contributes to and supports the work and decisions of the team
• Contributes to the shared vision and purpose and shares this effectively
• Works collaboratively with a wide range of teams across the Care Inspectorate.
Please note – these are key performance outcomes to be used to recruit into the role.
Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
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Job profile
Job Title: Information Governance Analyst
Responsible to: Information Governance Lead
Principle Working Contacts
Information Governance Team
Communications Team
Contact Centre
Intelligence Team
Legal Team
IT Team
Chief Executive
Scottish Government Sponsor Branch
Executive Management Team
Managers and employees of the Care Inspectorate
Other public authorities
General public
Job Purpose
To support the operation and provision of the information governance functionand associated data protection, freedom of information, records management, information sharing and data quality practices and processes.
To provide advice internally and externally on information governance practices. To support a range of solutions on issues related to the information governance function’s key processes.
Key Accountabilities
Operational Management
• Line manage the Information Governance Coordinator in theprocessing of statutory information requests, other data sharing requests submitted to the Care Inspectorate and any other information governance related tasks.
• Action requests for support and information including operational requests from internal colleagues, Data Protection Impact Assessments (DPIAs) and any external enquiries.
• Provide day-to-day management of the external and internal information request process including analysing and responding to Statutory requests for information made under the Freedom of information (Scotland) Act 2002 and Data Protection Act 2018.
• Monitor and improve practices and processes to reduce inefficiency, raise quality and uphold best practice in all aspects of information governance work.
• Manage and Support key projects and initiatives as directed by the IG Lead to ensure that Information Governance considerations are captured and addressed.
• Liaise with the Information Governance Lead, communications colleagues and directors to ensure appropriate corporate oversight of, and engagement in, information governance activities.
• Liaise with the Scottish Information Commissioner’s Office, the UK Information Commissioner’s Office, Scottish Government Sponsor Branch and other agencies on matters related to the Freedom of Information (Scotland) Act 2002, Data Protection Act 2018 and relevant codes of practice to establish and maintain best practice.
• Deputise for the Information Governance Lead when required in relation to any statutory or operational requests for guidance, any data sharing requirements or data protection matters.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship Management
• Develop and maintain effective working relationships with the Care Inspectorate’s directors, communications team, legal team, operational managers and business support to ensure smooth cross function working and incorporation of Information Governance best practice.
• Maintain effective working relationships on information governance issues with external organisations as necessary, to identify best practice and ensure statutory obligations are met e.g. National Records Scotland.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision, values.
• Portray a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
Other Duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job and to respond positively to changing business needs.
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Job profile
Job title: Improvement Adviser - (Grade 7) – Quality Improvement Support Team (QIST)
Job location: National (based from any Care Inspectorate Office)
Reporting to: Senior Improvement Adviser/Quality Improvement Manager
Principal working contacts
Internal:
- Senior Improvement Adviser
- Quality Improvement Support Team Manager
- Head of Quality Improvement Support & Participation
- Quality Improvement Support Team
- Chief Inspectors, Service Managers, Team Managers and Inspectors
- Policy Team
- Participation and Equalities Team
- Internal and External Communications Team
- Organisational and Workforce Team
External:
- Scottish Government policy leads
- Service providers and care service staff
- Other regulatory, scrutiny and improvement bodies
- NHS boards, staff and agencies, local authorities, and integrated joint boards, Health and Social Care Partnerships
- Members of the public and other stakeholders
Job purpose
Working with the Senior Improvement Adviser, as part of the Quality Improvement Support Team (QIST), the post holder will develop and embed quality improvement methodology within the Care Inspectorate and externally with providers of social care organisations. This will be in line with the Quality Improvement and Participation Strategy, the yearly Quality Improvement Plan and collective and individual workplan priorities, which support improved outcomes for people experiencing care and services commissioned by community planning partnerships.
The post holder will provide internal and external professional leadership and expert consultancy on all aspects of quality improvement, developing and maintaining networks of specialist quality improvement advice and knowledge with access to specific subject matter expertise.
Key responsibilities
- To link into the Care Inspectorate’s, Quality Improvement and Participation Strategy and Quality Improvement Support Team (QIST) to advise and upskill staff on quality improvement methodology, quality improvement science, quality improvement tools and delivery of improvement support across the organisation and directorates and externally in the care sector.
- To develop quality improvement support resources and materials for use by inspectors and in care services and support further development and implementation of national strategies and initiatives using the Model for Improvement. For example, in areas such as falls prevention and management, Early Learning and Childcare (ELC) and Children and Young People (CYP), Adult Services and others as required.
- To be an active member of the team that deliver the Care Home Improvement Programme (CHIP).
- To develop and maintain the relationships with improvement bodies to co-create developments in quality improvement support relevant to social care, sharing effective practice and avoiding unnecessary duplication of effort for the benefits of people experiencing social care services.
- To provide expert advice and guidance to internal and external stakeholders on quality improvement including participating in expert groups related to the work of the Care Inspectorate.
- To ensure that internal and external quality improvement support advice is sector specific.
- To develop effective quality improvement support interventions and materials for use by inspectors and care services.
- To ensure that lessons learned in the wider health and social care arena that avoid harm and improve outcomes for people are learned.
- To keep up to date with current research and share evidence from research, quality improvement methodologies and expert advice with providers and partnerships in order to improve practice and achieve good outcomes for people experiencing care.
- To analyse data to identify trends that may have an impact on the outcome for people experiencing care to focus quality improvement support activity.
- To contribute to delivering the Care Inspectorate’s Corporate Plan.
- To carry out any other reasonable tasks necessary to support the Care Inspectorate’s business.
Relationship management
- Work with the Senior Improvement Adviser, QIST Manager and senior managers to develop and facilitate a comprehensive approach to relationship management between the Care Inspectorate and various parts of the Health and Social Care sectors. Ensure effective communication of the Care Inspectorate’s quality improvement support offer in social care to practitioners and managers in the health sector.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job may require extensive travel and involve overnight stays. This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
The post holder will be expected to work autonomously in the main but also within a group, with agreed priorities and objectives. Objectives for this post will be agreed jointly with the relevant line manager and director and will be reviewed on a regular basis.
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