Person specification

Job title: Improvement Adviser (digital social care)


Attributes

Experience

Essential:

  • Track record of involvement in quality improvement (QI) project/ programmes across health and social care.
  • Experience of leading innovation across health and social care.
  • Experience of developing and delivering learning and development to a variety of staff groups and care providers.
  • Experience of working creatively with partners to develop ideas and solutions to deliver change and improvement.

Desirable:

  • Experience of scrutiny and regulatory process.
  • Experience of implementing digital solutions in social care settings.

Education, qualifications and training

Essential:

  • Educated to SCQF level 9 (for example, Bachelors/Ordinary Degree, Graduate Diploma, Graduate Certificate, Graduate or Technical Apprenticeship, SVQ, etc) or have relevant skills and experience relevant to the post.
  • Hold or be willing to work towards a recognised qualification in quality improvement.
  • Commitment to own CPD.

Desirable:

  • NES Scottish Improvement Leader (ScIL) or equivalent

Skills and knowledge

Essential:

  • The ability to communicate with a diverse range of professional staff across the sector.
  • Excellent negotiating, facilitating, influencing, and coaching skills.
  • Able to think creatively to maximise the use of digital technology to improve outcomes for people.
  • Knowledge and understanding of QI theory and its practical application in health and social care settings.
  • Ability to set up systems to monitor improvement, analyse data and develop improvement solutions.
  • Ability to develop and maintain extensive internal and external communication systems.
  • Ability to work autonomously and collaborate with key stakeholders including Scottish Government, HSCPs, LAs, Health Boards and service providers in the statutory, independent, and voluntary sector.
  • Excellent communicator both verbal and written, with the ability to translate plans into actions.
  • IT literate, using the most effective methods to communicate and manage information.

Desirable:

  • Knowledge and understanding of health/social care practice, theory, policy, and research.
  • Appreciation of technology, its use and development in relation to the care sector.
  • Knowledge of regulation, scrutiny, and improvement landscape. 

Key performance outcomes

Quality improvement focus

Essential:

  • Have a proven track record in leading QI projects/programmes and evaluating their impact.
  • Demonstrate an understanding of national QI work across Scotland.

Desirable:

  • Policy development
  • Research activity

Planning and organising 

Essential:

  • Ability to prioritise effectively and achieve deadlines.
  • Ability to react to changing priorities and to prioritise conflicting demands.
  • Demonstrates analytical and systematic approach to problem solving.
  • Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
  • Work is self-generated, planned, and prioritised, identifying key issues, anticipating problems, and initiating appropriate action to resolve them.
  • Able to work autonomously and independently.

Impact and influence

Essential:

  • Demonstrates ability to influence at all levels.
  • Ability to achieve results through personal power, negotiation, persuasion, and influence.
  • Ability to give credible and realistic advice, based on relevant, up to date and verifiable information.
  • Demonstrates experience of being part of positive cultural change.

Effective communication

Essential:

  • Excellent oral, public speaking / presentation, and written communication skills.
  • Ability to draft detailed reports and guidance documents.
  • Excellent interpersonal skills with the emphasis on negotiation, influence, and diplomacy.
  • Experience in devising and delivering development sessions

Working in partnership

Essential:

  • Work nationally and locally with a range of stakeholders.
  • Ability to lead or participate in multi-disciplinary and multi-agency working groups.

Please note – these are tkey performance outcomes to be used to recruit into the role.


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Job profile

Job title: Improvement Adviser (digital social care)

Reporting to: Senior Improvement adviser (digital social care)


Principal working contacts

Internal:

  • Senior Improvement adviser (Digital social care)
  • Quality Improvement Manager
  • Quality Improvement Support Team
  • Health and Social Care Improvement Team
  • Involvement and Equalities Team
  • Scrutiny and Assurance Directorate
  • External / Internal Communication Teams
  • OWD team

 External:

  • Portfolio director, Scottish Government digital health and care directorate
  • Care providers, care service staff and those experiencing care and their carers
  • Other regulatory, scrutiny and improvement bodies
  • NHS boards, staff and agencies, local authorities, Health and Social Care partnerships, and integrated joint boards
  • Other sector organisations including Scottish Care, CCPS, SSSC, SHFA, SWA, COSLA, Digital Office and others
  • Members of the public and other stakeholders

Job purpose

The post holder will work alongside the Senior Improvement Adviser (Digital social care), as part of the Scottish Government’s digital social care programme. The role also forms part of the Care Inspectorate’s Quality Improvement Support Team (QIST).

The post holder will use quality improvement (QI) methodology and develop the improvement support role in line with the Care Inspectorates Improvement Strategy and the national Digital Health and Care Strategy and Delivery Plan.

Key responsibilities

  • To work alongside the senior improvement adviser (Digital) on a range of activities as agreed with the Care Inspectorate and Scottish Government’s digital health and care directorate.
  • To contribute to the generation of knowledge and shared learning on technology and digital in social care through publications, networks, and engagement activities.
  • To collaborate with other sector-based digital leads on projects that support the delivery of the social care portfolio within the digital heath and care directorate.
  • Leadership and representation of the Care Inspectorate externally in the area of technology and digital in social care.
  • Working internally with the Care Inspectorate to support embedding of technology and digital solutions for social care.
  • Improve the use of digital in social care through a programme which supports the Care Inspectorate’s scrutiny and inspection processes.
  • Input and support to the deliverables of the social care programme within the Scottish Government’s digital health and care directorate.
  • Leadership and support on key areas related to technology in social care through publication, organisation and attendance at key relevant events. 
  • Identification of key priorities for technology and digital for the social care sector through engagement and network activities with colleagues and stakeholders.
  • Partnerships and collaborative opportunities to further embed and enhance the contribution of the technology and digital in social care at local and national level.

Quality improvement

  • Support the implementation of the Care Inspectorate’s improvement Strategy, the and the Scottish Governments Digital Health and Care Strategy and Delivery Plan.
  • Lead and advise on quality improvement methodology and tools, design, and delivery of quality improvement projects / programmes.
  • Supporting internal/external stakeholders with data collection, analysis, and interpretation to ensure a measurement framework is in place to support successful implementation and demonstrate reliable, sustainable improvements.
  • Sharing good and effective practice in the use of technology across health and social care and establish mechanisms to spread and sustain improvement.
  • Provide advice and guidance to internal and external stakeholders on quality improvement including leading or participating in groups related to the work of the Care Inspectorate and the digital social care programme.
  • Provide leadership and direction to develop quality improvement support resources for use by sector colleagues and care services.
  • Provide leadership, direction and support on developing quality improvement pathways in relation to the use of digital technologies to support personalised care.
  • Further expand opportunities ongoing training and development on quality improvement methodology and continue to build the capacity and capability of the Care sector workforce through a strategic approach with partners.

Relationship management

  • Working in partnership with the Senior Improvement Adviser (Digital Social Care) and the Scottish Government’s digital social care portfolio team on a range of projects aimed at improving outcomes for people through the use of technology.
  • Cross collaboration with a range of key sector organisations.
  • Advise, support and work alongside the Senior Improvement Adviser (Digital social care) and the Scottish Government digital social care portfolio lead to identify and commission specialist support for quality improvement in care services.
  • Work with Care inspectorate colleagues, social care staff and technology professionals to test, measure and report on the impact of technology solutions in social care.
  • Engage with key partners to identify themes and trends which will direct future improvement support in digital social care.
  • Advise and support the Improvement Support section, digital social care team and colleagues to improve practice directly with providers and partnerships, through sharing evidence from research, quality improvement methods and expert advice to update practice and improve care.
  • Monitor, evaluate and report on all key areas and tasks advising on progress and challenges regularly.
  • Work with the Senior Improvement Adviser (Digital social care), Quality Improvement Support Team and Scottish Government’s digital social care team to facilitate a comprehensive approach to relationship management between the Care Inspectorate and various parts of the health and social care sector.

Other duties

This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.


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Person specification

Job title: Senior Intelligence Analyst


Attributes

Experience

Essential:

  • Experience of providing a professional analytical service with a high level of autonomy.
  • Significant experience of using a range of analytical methods to gain insight from large volumes of data and intelligence. Experience in presenting complex analysis clearly both in writing and orally, using an appropriate style that takes account of the needs of the intended audience.
  • Experience leading projects and supervising the work of other professionals.
  • Experience in most of the following:
    • intelligence analysis
    • statistical analysis and reporting
    • data science
    • data development and management
    • data visualisation, including geographical data
    • performance measurement and reporting

Desirable:

  • Management or supervisory experience.
  • Developing the skills and capabilities of other team members.
  • Delivering an intelligence analysis service.
  • Experience in contributing analysis to published reports and research papers.

Education, qualifications and training

Essential:

  • Educated to SCQF Level 9 in a subject with a significant numerical component.
  • Evidence of commitment to continuing professional development.

Desirable:

  • Formal Intelligence Analysis qualification.
  • Masters level qualification in a relevant discipline (e.g. data science; statistics; mathematics).

Skills and knowledge

Essential:

  • Excellent analytical thinking and reasoning skills.
  • The ability to identify key trends in data and add value to analysis.
  • Advanced data, statistical and analytical skills, with excellent IT skills.
  • Experienced user of statistical, data management, data visualisation and business intelligence software for ETL and reporting purposes (e.g. R, Python, SQL, SAS, Power pivot, PowerBI,).
  • Excellent data management and manipulation skills.
  • Understanding of data quality issues and validation techniques.

Desirable:

  • An understanding of Care Inspectorate data and strategic issues in the Care Inspectorate.
  • Knowledge of relevant national data sources including open data
  • Public sector/care services experience
  • Code of Practice for Official Statistics Code

Key performance outcomes

Effective communication: 

  • Articulate and positive communicator on a 1-1 basis and in larger groups;
  • Ability to express complex ideas clearly and concisely and to adapt communication to suit different audiences;
  • Addresses difficult issues so people are kept well informed and do not need to resort to the grapevine.

Impact and influence:

  • Adopts a collaborative approach in setting stretching but realistic deadlines and targets for themselves and their team.
  • Uses evidence to influence others towards a course of action.
  • Builds a network of contacts to increase circle of influence.
  • Uses the aims of the corporate plan to evaluate options.
  • Influences others by example and acts as a professional role model.
  • Focuses on key benefits to get message across.

Improvement focus:

  • Identifies gaps in performance and makes appropriate suggestions for improvements;
  • Aware of trends and changes and maintains professional knowledge and skills;
  • Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
  • Encourages and promotes new ideas and expects others to do likewise.

Leading others:

  • Delegates authority and responsibility to allow autonomous working and provides appropriate support.
  • Recognises individual and collective achievement.
  • Clearly demonstrates and communicates the values and goals of the Care Inspectorate.
  • Ensures information and skills are shared effectively with their team.
  • Coaches team members and seeks opportunities for team members to coach and mentor each other.

Objective decision making:

  • Encourages and supports decisions of team members.
  • Considers Care Inspectorate values in relation to impact of their decisions.
  • Considers the wider context in which the Care Inspectorate operates.
  • Makes effective decisions based on critical evaluation of all the relevant facts and evidence.
  • Demonstrates analytical and systematic approach to problem solving;
  • Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information;
  • Ability to analyse complex information.

Planning and organising:

  • Excellent organisational skills, a good planner and manager of own and other’s work, and ability to take initiative and be highly proactive in progressing work;
  • Involves others where appropriate and optimises resources to achieve desired results;
  • Regularly reviews joint goals and targets and reprioritises where necessary
  • Delegates effectively to others and optimises resources to achieve desired results.
  • Allocates people and resources effectively by taking account of individual strengths and development needs.
  • Plans for the short, medium and long term in conjunction with colleagues.
  • Recognises the need to be flexible in order to meet changing priorities.

Team working:

  • Provides leadership to the team, supervising, supporting and motivating team members.
  • Understands different team roles and adapts to a range of roles within the team.
  • Understands different team roles and adapts to a range of roles within the team.
  • Contributes to the shared vision and purpose and shares this effectively;
  • Works collaboratively with a wide range of teams across the Care Inspectorate.

Please note – these are key performance outcomes to be used to recruit into the role.  Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.


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Improvement Adviser (digital social care)

Job title: Improvement Adviser (digital social care)

Salary: £49,227 - £54,441

Hours: 35 hours per week

Location: Flexible (Any Care Inspectorate office)

Contract: Temporary until 31 August 2025 (possible extension pending funding)       


About the role

The Improvement Adviser (digital social care) is an exciting new role, aimed at strengthening the use of technology to improve outcomes for people. Working alongside the senior improvement adviser (Digital social care), the post sits within the Care Inspectorate’s Quality Improvement Support team (QIST). The role is funded until the end of August 25 with the possibility of an extension. The role can also be taken as a secondment from your substantive post.

About you

You will be educated to SCQF Level 9, and ideally have the NES Scottish Improvement Leader (ScIL) programme (or working towards or willing to work towards) or an equivalent improvement science qualification. You will have excellent communication skills, adept at developing relationships with a wide range of people both internal and external to the Care Inspectorate. You will be passionate about improving outcomes for people, and able to demonstrate your experience of leading quality improvement projects and evaluating their impact. You will have a strong interest in digital technology, understanding its role in supporting people’s rights in a social care context.

About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We work with the expectation that all staff will work collaboratively, within and across teams, in person (in an office or other work locations such as at an inspection), for 40% of their working week. 

Our Headquarters are located in Dundee and due to the nature of delivery, it may be required to travel to Dundee or other Care Inspectorate offices.

Next steps

You’ll find more information in the job profile and person specification.

If you would like more information or an informal chat about the role, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. Please include a contact telephone number and times that would be best to reach you in your email.

If you believe that you are a suitable candidate for this post, please complete the application form and submit it to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 9 September 2024.

To assist us to monitor the effectiveness of our equality and diversity practices, we would encourage you to complete our equal opportunities monitoring form as part of our application process.

The interviews will preferably take place in person on the 26 September in our Stirling office.


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Job profile

Job title: Senior Intelligence Analyst

Location: Compass House, Dundee

Responsible to: Intelligence and Analysis Manager


Principle working contacts

  • Head of Intelligence
  • Intelligence and Analysis Manager
  • Information Analysts
  • Intelligence Researchers
  • Strategic Data Officers
  • Business and Digital transformation Teams
  • Information Governance Team
  • Managers and employees of the Care Inspectorate
  • External Agencies

Job purpose

  • The senior intelligence analyst is a technical specialist who is responsible for leading and overseeing the production of a variety of cutting edge analytical products that meet professional standards to support the organisation to be risk-based and intelligence led.
  • The senior intelligence analyst will support the intelligence and analysis manager to manage the day-to-day work and development of the information analysts, researchers and strategic data officers working in the Care Inspectorate intelligence team.
  • The senior intelligence analyst provides clear direction, guidance, support and challenge to information analysts, researchers and strategic data officers ensuring they understand and consistently apply structured analytical methodologies. They lead, enable and support staff to use a range of innovative analytical techniques.

Key responsibilities

Contribution to people management:

  • The Senior Intelligence Analyst is involved in the selection of new team members and developing business improvement ideas that enhance working practices.
  • They work closely with the Intelligence Manager supporting them to address performance and development of the team and to plan ahead, anticipating and responding to changing priorities, effectively using resources to deliver products to agreed timescales.
  • Allocates work amongst team members, taking account of skills and workload of team members.
  • Promote consistent, high quality practice amongst team members, encouraging them to give of their best and continually strive to improve performance and consolidate excellence.
  • Share feedback with Intelligence & Analysis Manager to support them to manage the performance and monitor standards and consistency of practice of all team members.
  • Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of service delivery.
  • Support the Intelligence & Analysis Manager to ensure codes of practice and operational standards are met in respect of the team’s areas of responsibility.
  • Support the Intelligence & Analysis Manager to ensure the delivery of continuous improvement and the deployment of quality assurance systems and processes.
  • Use professional knowledge to support the development of consistent practice.

Intelligence and analysis:

  • Produces analytical reports of the greatest scope, complexity, impact and priority to agreed timescales and professional standards.
  • Is a highly skilled analyst with considerable expertise in at least some of the following: Intelligence analysis, statistical analysis and reporting; data science, performance analysis and reporting.
  • Brings their analytical skills to bear within a complex data environment, with the technical skills to manage and developing data assets in collaboration with colleagues across with organisation.
  • Supervises small ‘virtual teams’ on cross cutting projects.
  • Promotes the Code of Practice for Official Statistics, producing high quality statistical publications which meet the needs of a wide range of users both within the Care Inspectorate and outside.
  • Provides advice on statistical and analytical methods and is highly skilled in a range of associated software.
  • Supports the Intelligence Team to develop new and innovative approaches to turning large quantities of operational data into valuable information assets and managing those assets to deliver valuable intelligence products.
  • Delivers, and support the team to deliver high quality intelligence products that provide advice and recommendations to decision-makers

 Relationship management:

  • Builds and maintains strong working relationships with a range of customers, managing customer expectations and ensuring products meet customer requirements.
  • Represents the team at a variety of fora, both within the Care Inspectorate and outside, including government departments, the care sector and professional groups.
  • Ensures effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, ICT and Operations function.
  • Projects a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
  • Demonstrates enthusiasm for delivering excellent customer service.
  • Demonstrates a commitment to the Care Inspectorate’s aims, vision and values.
  • Carries out duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Other duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.


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