Policy Assistant
Location: Any Care Inspectorate office
Salary: £25,320 - £26,877
Contract: Temporary for one year
The successful applicant will provide an efficient and effective support service to the Policy Team, reporting to the Senior Policy Adviser.
You will be required to provide a confidential tailored support service. Duties will be varied and include overseeing email traffic to the Policy Team’s shared mailboxes, supporting the Policy Analysts to maintain the Hub website, updating routine papers and undertaking small research projects with support from the Policy Analysts.
The role will also include regular policy and parliamentary scanning activities, alerting staff to relevant developments.
You will have excellent interpersonal, organisational and research skills, be highly skilled in all Microsoft Office packages and be able to work on your own initiative and enjoy a challenge.
You’ll find more information in the:
For an informal chat prior to applying, please contact Claire Neary, Senior Policy Adviser on 07818588721.
If you believe that your expertise, skills and motivation make you suitable for this post, please complete an application form (and an Equalities Monitoring Form where you are an external applicant) and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 6 December 2021.
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Team Manager – Adults
Location: East of Scotland
Salary: £48,453 - £53,502 (140 hours over 4 weeks)
Contract: Permanent or secondment
About the role
We are looking for a full-time team manager to manage a team of inspectors in our adult’s specialism in the Edinburgh area.
Our team managers support their team of inspectors to manage the inspection workload, consider risk factors and maximise performance. They also manage enforcement activity and support service development and improvement. Team managers work closely with our registration and complaints teams to ensure effective regulation of care services.
Team managers have a relationship manager role with a number of local authorities and national providers. They are expected to take part in and keep up to date with national initiatives and development to support the work of the team. Team managers also provide professional development to the team of inspectors that they manage.
About us
As a national regulator and scrutiny body, we inspect care across communities, report on the quality of care people experience, and ensure it is as good as it can be. We are a scrutiny body that supports improvement.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
About you
You will be educated to degree level or equivalent and hold an appropriate professional qualification and be committed to your own continuous professional development.
You should have significant experience of operational scrutiny activity and professional regulatory practice within health, social care, or other relevant sectors. You will have experience of implementing improvements and managing change.
You will need to be able to provide leadership and direction to a diverse team of professional staff. You will need to demonstrate a significant knowledge of working with inspection and regulation of care as well as a commitment to the principles of the Public Services Reform (Scotland) Act 2010 and the principles of better regulation.
Why join us?
This is an exciting time to join the Care Inspectorate, with an opportunity to be at the heart of change as we consider the recommendations of the Independent Care Review.
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness. We’re proud to be a progressive, supportive employer, and equality, diversity and inclusion are important to us.
All new entrants will start on the grade minimum for the role however we have a generous benefits package which is highlighted below.
Flexibility and agility are important to us. That’s why we have a number of policies in place that support flexible working and time off when you need it, such as flexi-time, flexible hours, home working, carers leave and special leave. The inspector role is flexible with 140 hours over a four week period.
Our annual leave allowances are generous, starting at 32 days (in less than 1 years’ service by 1 April) and climbing to 42 days after 5 years of service.
All our employees are eligible to join the Local Government Pension Scheme, which is a defined benefit career average scheme. Employee contributions range between 5.5% and 10% depending on earnings and are matched by employer contributions of 17%.
To apply
You’ll find more information in the:
Those who have applied in the last 6 months need not apply however this does not preclude current team managers from using the internal transfer process
For an informal chat about the job role, please contact the HR team at This email address is being protected from spambots. You need JavaScript enabled to view it. and a member of the team will arrange for you to receive a call back from one of our Service Managers.
If you believe that your expertise, skills and motivation make you suitable for this post, please complete an application form (and an Equalities Monitoring Form where you are an external applicant) and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. no later than 8am on Monday 29 November 2021.
It is anticipated that interviews and selection will take place no earlier than 16 December 2021 .
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Business Support Assistant - Complaints
Location: Flexible
Salary: £20,448 - £21,789
Hours: 35 hours per week
Contract: Temporary until 31 March 2022
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
About the role
Working as part of a team, you will provide comprehensive administrative and clerical support within a scrutiny and assurance business support role in line with the Care Inspectorate’s policies and procedures. Whilst this particular post will predominantly be working to support the complaints function and its inspectors the post holder will also require to undertake the wider general administrative duties and tasks required as part of the office business support team. These duties will be varied and will include the provision of e.g. customer service; telephony, reception, filing, word processing, data input and general clerical duties.
Due to current Covid-19 restrictions, it is expected that you will be undertaking duties predominantly from home but with an expectation that, where deemed necessary, you will be available to work from the office on an ad-hoc or longer-term basis in due course. We will consider applications on a reduced hours basis.
About you
We are looking for an organised individual who has good attention to detail, is customer-focused and enjoys working in a busy and supportive team. You will have a positive attitude and be keen to develop your skills and take on new challenges.
The successful individual will have:
- A good working knowledge of O365/Microsoft Office suite to include Word, Excel and Outlook.
- Excellent telephone and customer service skills.
- Good interpersonal skills.
- Excellent organisational skills.
- Ability to work on own initiative and prioritisation of workload.
- Ability to meet deadlines.
Next steps
You’ll find more information in the:
If you require any further information or for an informal chat, please contact:
Fiona Naris, Business Support Officer, by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or tel 01786 432944
If you believe that your expertise, skills and motivation make you suitable for this post, please complete an application form (and an Equalities Monitoring Form where you are an external applicant) and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 29 November 2021.
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Information Analyst
Salary: £33,639 - £37,167
Location: Flexible – any Care Inspectorate Office (must be able to work from home given the current pandemic)
Hours: 35 hours per week
Contract: Temporary until 31 March 2022
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
About the role
This is a national role, and an opportunity to use your analytical and data skills and experience to make a real difference for people using care services across Scotland. This might include analysing data from numerous internal and external sources to produce insightful intelligence that in turn helps our inspectors target their work; setting up and automating dashboards of management information; or preparing major statistical publications in line with the Code of Practice for Official Statistics. You will be confident manipulating and interrogating large volumes of raw data, using a variety of software and analytical techniques, and have an eye for detail when it comes to data quality.
Working for the Care Inspectorate offers excellent benefits:
- competitive salary
- enrolment in Local Government Pension Scheme
- flexi-time scheme
- employee benefits (childcare vouchers, cycle to work scheme, corporate gym memberships and savings on leisure and retail spending)
- access to wide range of training and continuous professional development opportunities
About you
Educated to degree level in a subject which includes a significant numerical component, you will ideally have a background in business intelligence, data science, data analysis, operational research, intelligence analysis or data analysis. You will be proficient in business intelligence software (Power BI, Qlik, Tableau etc.) and a data science programming language (SAS, SQL, Python or R etc.). Experience with predictive analytics, machine learning or data science techniques is desirable. You will be expected to work with colleagues at all levels in the Care Inspectorate therefore must have good interpersonal skills and be capable of conveying complex findings clearly both verbally and in writing. Excellent IT and analytical skills are a pre-requisite, enabling you to manage and analyse large amounts of data and present complex information in a meaningful way.
To apply
You’ll find more information in the:
If you would like more information or an informal chat about the role please contact Francesca Colaco at This email address is being protected from spambots. You need JavaScript enabled to view it.
If you believe that your expertise, skills and motivation make you suitable for this post, please complete an application form (and an Equalities Monitoring Form where you are an external applicant) and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Tuesday 30 November 2021.
Interviews will be online, and likely to take place week beginning 6 December 2021.
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5 pathways for complaints
Following assessment, there are a number of ways we can handle concerns when they are raised with us and we may use multiple methodologies for one concern. It is important that each concern is dealt with through the most appropriate route to ensure that concerns are resolved as quickly and effectively as possible.
These routes are:
Intelligence - where we receive information about a care service, we may use the information as intelligence about the service to help inform our scrutiny and improvement support activity. For example bringing forward a full, unannounced inspection of a service.
Direct service action – when issues are straightforward and suitable for quick or immediate action, we contact the service and ask that they engage directly with the person making the complaint to resolve the issues directly with the person. Typically, this is used to intervene quickly and achieve a positive result.
Investigation by the care provider – when issues are suitable for the complaint to be investigated via the service’s complaint procedure, we obtain consent to share the person’s contact details with the service and we require the service provider and ask them to investigate the concerns and respond to the complaint.
Complaint investigation by the Care Inspectorate – following assessment, we investigate serious complaints about failings in care that have led to or are likely to lead to poor outcomes from an individual or individuals.
Adult and Children support and protection – any concerns which require to be assessed as adult or child protection concerns are referred to the lead agency, the Social Work Department. We keep in touch with the Social Work Department until a decision is made about if an investigation will take place. If a decision is made that no investigation is required by them, the issues will be re-assessed and investigated by the Care Inspectorate if this is appropriate.
We receive information from a range of sources. As referred to above, every concern raised is risk-assessed to determine the seriousness of the concerns and dealt with appropriately and proportionately. If we investigate and uphold a complaint about a care service, the outcome is published on our website.
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