Service Manager (Registration - children and adults)

Contract: Temporary 18 Months

Salary: £63,240– 40 hours per week

Location: Flexible – Any Care Inspectorate office across Scotland


About us

As a national regulator and scrutiny body, we inspect care across communities, report on the quality of care people experience, and ensure it is as good as it can be. We are a scrutiny body that supports improvement.

We have a responsibility under legislation to register all social care services in Scotland in a robust and fair way prior to them becoming operational.

We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.

We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.

About the role

As a Service Manager, Registration you will oversee the work of Team Managers based across the country, who manage Inspectors who carry out the registration and variation activity undertaken by the Care Inspectorate for all adult and children’s social care services in Scotland. Team Managers and Inspectors also play an important role in supporting quality assuring care services and providing professional advice to assist in developing the quality of service delivery. Acting as relationship managers, they provide support and challenge to local authorities, and providers of multiple services with the aim of supporting continuous improvement.

You will work with senior managers and colleagues to support significant cultural change, consolidate excellence in the Care Inspectorate’s activities and continue to invest in our competent, confident workforce in a way that puts collaboration at the core of our work.

You will support the Scrutiny and Assurance Directorate to ensure that the Care Inspectorate meets its responsibilities as defined by the Public Services Reform Act 2010 and other relevant legislation.

The Care Inspectorate has its headquarters in Dundee, but with offices throughout Scotland, your work base is negotiable.

About you

You will have significant experience as a practitioner and manager in services for adults or children’s social care services and experience of scrutiny and assurance activity. You must be able to work well with colleagues to achieve shared aims, support innovation and make best use of resources. You will demonstrate the ability to provide leadership and direction to a diverse, multi-disciplinary team of professional staff and be highly effective in working creatively and collaboratively across organisational and professional boundaries.

Adept at challenging traditional thinking in a positive and constructive way, you will be an articulate and positive communicator, both verbally and in written form, with the ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.

You will also be politically astute and demonstrate a broad knowledge of trends and relevant issues within health, social care, and education.

To apply you must be:

  • Educated to degree level or equivalent.
  • Hold an appropriate post-graduate professional qualification

We are looking for someone who has:

  • Proven track record of effective management and leadership of staff in the area of health, social care or education.
  • Demonstrable experience of strategic planning and delivery of services and supporting and embedding sustainable business and transformational change.
  • Extensive experience of collaborative and values-based leadership including working with partners.

Next steps

You’ll find more information in the:

For an informal chat about the role please contact the HR team at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will arrange a suitably convenient time for you to discuss any questions you may have with a Chief Inspector.

If you believe that your expertise, skills and motivation make you suitable for this post, please complete an application form (and an Equalities Monitoring Form where you are an external applicant) and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Monday 15 November 2021.

It is anticipated that the selection and interview date for this post will be held on Tuesday 7 December 2021.


Read more

Safe Staffing Project Researcher

Location: Flexible – any Care Inspectorate office

Salary: £27,867 - £30,165

Contract: Temporary to 31 March 2022


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

About the role

This is an exciting opportunity for a motivated and enthusiastic individual to work within a team which delivers the information requirements of the Care Inspectorate and provides an intelligence and analysis service.

We are looking for an individual who is creative and highly motivated to support, develop and deliver improvement interventions to support the implementation of the Safe Staffing legislation.

The intelligence researcher post will be part of the safe staffing team and will work closely with colleagues in the Improvement Support Team (IST) and Scrutiny and Assurance. The focus of the role is delivering the key priorities of the Safe Staffing legislation, which includes working with the safe staffing lead in scoping and development of workload improvement interventions, one of which may be a staffing method and tools for use in the care home sector which takes account of people who live in care homes’ strengths and support required.  

About you

You will be confident working with raw data and possess excellent Microsoft Excel skills. The successful candidate will pay close attention to detail in order to clean and validate data and identify opportunities to improve data quality. Your sound knowledge of the Care Inspectorate, and in particular its operational ICT systems, will be invaluable to the team and give you a solid foundation from which to coordinate data quality improvement initiatives.

As well as having good literacy skills, you will have an aptitude for working with facts and figures to a high degree of accuracy. You will be expected to work with colleagues across the Care Inspectorate, and in particular be prepared to play a lead role in the Intelligence Network. Therefore, you must have good interpersonal skills and be prepared to develop a sound understanding our data to respond effectively to information requests. Excellent IT skills are a prerequisite, enabling you to work with large amounts of data and present complex information in a meaningful way.

To apply

You’ll find more information in the:

For an informal discussion about the above posts, please contact Angella Fulton, project lead on 07768 570045 (or via Teams) or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you believe that your expertise and motivation make you suitable for this post, please complete an application form (and an Equalities Monitoring Form where you are an external applicant) and return by email to the recruitment mailbox This email address is being protected from spambots. You need JavaScript enabled to view it. no later than 8am on Monday 8 November 2021. Interviews will be conducted online


Read more

Business Support Assistant - Complaints

Location: Flexible    

Salary: £20,448 - £21,789

Hours: 35 hours per week

Contract: Temporary until 31 March 2022


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

About the role

Working as part of a team, you will provide comprehensive administrative and clerical support within a scrutiny and assurance business support role in line with the Care Inspectorate’s policies and procedures. Whilst this particular post will predominantly be working to support the complaints function and its inspectors the post holder will also require to undertake the wider general administrative duties and tasks required as part of the office business support team. These duties will be varied and will include the provision of e.g. customer service; telephony, reception, filing, word processing, data input and general clerical duties.

Due to current COVID-19 restrictions, it is expected that you will be undertaking duties predominantly from home but with an expectation that, where deemed necessary, you will be available to work from the office on an ad-hoc or longer-term basis in due course. We will consider applications on a reduced hours basis.

About you

We are looking for an organised individual who has good attention to detail, is customer-focused and enjoys working in a busy and supportive team. You will have a positive attitude and be keen to develop your skills and take on new challenges.

The successful individual will have:

  • A good working knowledge of O365/Microsoft Office suite to include Word, Excel and Outlook.
  • Excellent telephone and customer service skills.
  • Good interpersonal skills.
  • Excellent organisational skills.
  • Ability to work on own initiative and prioritisation of workload.
  • Ability to meet deadlines.

Next steps

You’ll find more information in the:

If you require any further information or for an informal chat, please contact Fiona Naris, Business Support Officer, by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or tel 01786 432944.

If you believe that your expertise, skills and motivation make you suitable for this post, please complete an application form (and an Equalities Monitoring Form where you are an external applicant) and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 1 November 2021.


Read more

Organisation and Workforce Development (OWD) Manager

Salary: £48,453 - £53,502

Location: Flexible

Hours: 35 hours per week

Contract: 1 year fixed term contract (secondments welcome)


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

The Organisation and Workforce Development (OWD) Team are focused on supporting colleagues in their role to make a difference in the quality of care for Scotland. The team’s purpose is to work collaboratively to develop our organisation and its workforce to be the best and to do that with energy, drive and determination.

Currently the Scottish Government guidelines advise to continue working from home where possible. However, when this guidance is lifted, we will be running a hybrid working trial which is a blend of remote and office working.

About the role

The Organisation and Workforce Development (OWD) Team have an integral role in designing and delivering people and organisation development strategies. The team design, commission and manage the delivery of a wide range of opportunities to develop the skills, capabilities and knowledge of our workforce to build a strong, inclusive, empowered culture.

This role is key to developing integrated learning programmes that meet the current and future needs of our organisation by supporting the development of our workforce. Working closely with internal stakeholders, you will deliver a portfolio of projects and programmes covering induction, CPD, leadership, digital skills and business skills. You will also be responsible for the development and delivery of key corporate projects that impact on the organisation and its workforce as we continue to develop our positive organisational culture. This work will include the continued development of our performance appraisal process and wider organisational wellbeing and culture change projects. The post holder will report to the Head of Organisation and Workforce Development and manage a small team.

About you

You will be an experienced manager with a strong track record of leading, developing and managing organisational learning, organisational culture and organisational development programmes and projects. Passionate about learning, with a strong collaborative leadership approach, you will work closely with a range of stakeholders to manage and deliver a key function for our organisation. This is an exciting opportunity to help shape and manage the development or our workforce and organisation.

Next steps

You’ll find more information in the:

For an informal discussion please contact Kirstine Rankin, Head of OWD on 07825 657118.

If you believe that your expertise and motivation make you suitable for this post, please download and complete an Application Form (and an Equalities Monitoring Form where you are an external applicant) and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Thursday 4 November 2021.

Interviews for this post will take place via Microsoft Teams. It is anticipated that interviews will be held on 16 November 2021.

 


Read more

PA to Executive Director of IT and Digital Transformation

Location: Flexible – any Care Inspectorate office (hybrid working is being trialled)

Salary: £22,425 - £23,964

Contract: Permanent


About Us

The Care Inspectorate is the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas

About the role

The IT and Digital Transformation Directorate is responsible for operational service delivery, business change and strategic transformation within the Care Inspectorate. We are looking to recruit a Personal Assistant, reporting to the Executive Support Officer, to provide high quality, confidential PA support to the Executive Director. The Director leads teams in delivering complex, full-cycle business change, transition and digital transformation projects. This role will form a key part of the Executive Director’s leadership team and will provide ad-hoc administrative support to that team.

This role will include checking and prioritising the Executive Director’s email correspondence and meeting invitations; developing and administering a system for dealing with enquiries and composing responses to routine correspondence and co-ordination of the Executive Director’s diary by arranging meetings, events, booking venues, and organising hospitality for visitors as necessary. The role will also cover the preparation of agendas and paperwork for meetings, minute-taking and monitoring of action records.

About you

You will have experience of providing PA support to senior management in a fast-paced change environment. You are highly organised and able to plan and manage your time and workstreams efficiently and effectively. You understand that priorities and deadlines can change quickly and you respond flexibly and effectively. You will have a proactive approach and be confident in using your own initiative. Your attention to detail is meticulous and you have a clear commitment to maintaining high standards. You are a great team worker and able to build and maintain good working relationships. You will have excellent word processing and IT skills with experience of Microsoft applications. You will also have experience of diary management and minute taking.

To apply

You’ll find more information in the:

If you believe that your expertise, skills and motivation make you suitable for this post, please complete an application form and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Monday 18 October 2021. Interviews will be held by Microsoft Teams video call on Monday 25 October.

If you require any further information, or for an informal chat, please contact Anne Forsyth (This email address is being protected from spambots. You need JavaScript enabled to view it.)

Please note that initially you will be required to work from home, in line with current Scottish Government guidance, which is subject to change.


Read more

Subcategories