Shared Services Support Assistant

Salary: £23,226 - £24,765

Hours: 35 hours per week

Location: Any Care Inspectorate office (hybrid working is being trialled)

Contract: Permanent


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

We work collaboratively with the Scottish Social Services Council (SSSC), which is the regulatory body for the social service workforce in Scotland. The Care Inspectorate and the SSSC have a shared purpose to improve the experience and outcomes for people who use social services in Scotland. 

About the role

Under a shared services agreement with SSSC, we perform duties for both the Care Inspectorate and Scottish Social Services Council (SSSC). The Shared Service delivers several services primarily to the Care Inspectorate and to the SSSC, which include human resources, payroll, accounting and finance, audit, procurement, transactions, corporate governance, estates, health and safety and reception services.

The Head of the Shared Service is responsible for the day-to-day management of these functions and for ensuring innovative ways of working and new technologies increase performance levels, reduce cost and improve customer service.

We are looking to recruit a Shared Services Support Assistant, reporting to the Corporate Support Officer. This is a varied and dynamic role, providing high quality business support to the Head of Shared Services and Head of Human Resources. The role will include checking and prioritising their email correspondence and meeting invitations; developing and administering a system for dealing with enquiries and composing responses to routine correspondence and co-ordination of their diaries by arranging meetings, events and booking venues. The role will also cover the preparation of agendas and paperwork for meetings, minute-taking and monitoring of action records, specifically in support to the Joint Health, Safety and Wellbeing Committee and other groups and meetings chaired by the Head of Shared Services and Head of HR. The post will also provide support to development and analysis work as directed by the Head of Shared Services and Head of HR.

About you

You will have experience of providing business support to senior management in a fast-paced change environment. You are highly organised and able to plan and manage your time and workstreams efficiently and effectively. You understand that priorities and deadlines can change quickly and you respond flexibly and effectively.  You will have a proactive approach and be confident in using your own initiative. Your attention to detail is meticulous and you have a clear commitment to maintaining high standards. You are a great team worker and able to build and maintain good working relationships. You will have excellent word processing and IT skills with experience of Microsoft applications, including a good working knowledge of Excel. You will also have experience of diary management and minute taking.

To apply

You’ll find more information in the:a

If you require any further information, or for an informal chat, please contact Alison Allan on This email address is being protected from spambots. You need JavaScript enabled to view it..

If you believe that you are a suitable candidate for this post, please download and complete an application form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Monday 10 October 2022.

Interviews will take place during week commencing 19 October 2022.

Arrangements can be made to interview via Microsoft Teams.

If you are an external applicant, please also complete the equal opportunities form and submit it to our recruitment inbox too.


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Business Support Assistant

Salary: £20,448 - £21,789

Hours: 35 hours per week

Location: Dundee – hybrid working is currently being piloted

Contract: Permanent


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

About the role

We are pleased to announce an exciting opportunity to work as part of the Corporate Support team at our headquarters in Dundee where you will provide comprehensive business support within the Corporate and Customer Services Directorate. Duties will be varied and include the provision of administrative support to different teams across the organisation as well as general office support such as reception cover and mail.

About you

We are looking for an organised individual who has good attention to detail, is customer-focused and enjoys working in a busy and supportive team. You will have a positive attitude and be keen to develop your skills and take on new challenges.

The successful individual will have:

  • A good working knowledge of O365/Microsoft Office suite to include Word, Excel and Outlook.
  • Excellent telephone and customer service skills.
  • Good interpersonal skills.
  • Excellent organisational skills.
  • Ability to work on own initiative and prioritisation of workload.
  • Ability to meet deadlines.

To apply

You’ll find more information in the:a

If you require any further information, or for an informal chat, please contact Alison Allan on This email address is being protected from spambots. You need JavaScript enabled to view it..

If you believe that you are a suitable candidate for this post, please download and complete an application form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Monday 10 October 2022.

Interviews will take place during week commencing 21 October 2022.

Arrangements can be made to interview via Microsoft Teams.

If you are an external applicant, please also complete the equal opportunities form and submit it to our recruitment inbox too.


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We are recruiting a new chief executive

The Care Inspectorate is recruiting a new chief executive. You can find out more about the role below and make an application here.


The Care Inspectorate is the independent scrutiny, assurance and improvement support body for social care and social work in Scotland. We provide public confidence in the quality of care delivered to people by individual services and across local communities and collaborate and take action where experiences and outcomes are not meeting individual needs.

To achieve our vision of world-class social care and social work in Scotland, where everyone, in every community, experiences high-quality care, support and learning, tailored to their rights, needs and wishes, we require an exceptional Chief Executive to lead us through the next phase of our exciting change journey and to drive us forward.

Leading the Care Inspectorate and effectively navigating and responding to the ever-changing health and social care landscape to ensure a person centred, human-rights based and outcome-focussed social care provision across Scotland, the successful candidate will effectively promote the Care Inspectorate as a high-profile, risk-based, problem-solving organisation.

The Chief Executive must act as an outstanding ambassador for the Care Inspectorate, and in response to the intensified level of public and media scrutiny, ensure the organisation’s reputation is protected and enhanced, whilst also building and sustaining credibility with the public and service providers and working in strategic and operational partnership with other scrutiny bodies.

We are seeking a strategic thinker and an experienced values-based leader who has a strong understanding of both scrutiny and improvement. Able to work effectively in a highly politicised environment, our new Chief Executive will also be able to demonstrate the ability to develop and maintain effective relationships with a diverse range of stakeholders, creating alliances and establishing professional credibility.

Passionate about the quality of social care and social work services in Scotland, the successful candidate should also bring direct experience of effectively managing resources and budgets, delivering long term financial sustainability and value for money and a strong commitment to best practice coupled with a drive for continual improvement.

NB: The Care Inspectorate embraces agile working and whilst our headquarters are in Dundee, the successful candidate would not necessarily need to be based in Dundee full time.

For more information on this exciting opportunity please contact Douglas Adam at Livingston James, our retained recruitment partner.

The Care Inspectorate is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.


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The Promise

Our commitment to The Promise 

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Delivering on The Promise by 2030 is an important part of what we do.

The Promise is the work of change that intends to make Scotland’s care system one that is more caring and united.

It outlines the belief that, to do this, children’s services across Scotland need to transform. Also, that process of transformation must keep the views and voice of children and young people at its core.

As we outline in our corporate plan, we want babies, children and young people, and their families, with experience of care to

  • experience high quality compassionate care and support  
  • have improved outcomes (from the services which support them)
  • feel that their rights have been respected and realised.

The work on The Promise aligns with our current and future organisational activity to regulate in support of babies, children and young people with care experience.

We will stand up for them, uphold their rights, involve and support them - and their families. Our existing work in the areas of United Nations Convention on the Rights of the Child (UNCRC) and corporate parenting is mutual and complementary to this.

In applying national best practice and upholding the Health and Social Care standards as we do - we are #Keeping the Promise.

Context

We are working to fulfil our commitments to Promise Change Programme ONE. 

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This is the document which outlines what is happening now, what is happening next and what needs to happen.

This programme of work follows on from Plan 21-24, which mapped and sequenced all of the calls to action from the Independent Care Review’s conclusions, identifying five priority actions.

It also assesses whether what is happening is good and fast enough to #KeepThePromise.

It outlines who and what needs to work together to drive towards the changes needed in Plan 21-24.

We are a key partner in several areas of this detailed programme.

Our work with partners

The Promise has recommended transformative change to how care and support for children and young people is commissioned and provided.  It also recommended improvements in how we regulate and inspect our current system. 

It is one of the big drivers of change for us. 

We will align our scrutiny practice across service level regulation, strategic inspection and quality improvement, so that we focus more on making a difference to children’s lived experience.   

This work involves creating a common understanding, value base and approach across scrutiny and regulation in Scotland. 

We will work collaboratively with other external regulators and scrutiny bodies to: 

  • improve support for care experienced children and young people   
  • lower barriers to employment caused by bureaucratic and rules-based approaches to regulation
  • counter discrimination.

For more information, contact:

Henry Mathias

Head of Professional Standards and Practice

This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

 

 


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A few changes to visiting made all the difference – a care home manager shares their experience

A few changes to visiting made all the difference – a care home manager shares their experience

On a recent call with my inspector, we were discussing how my service was managing visiting – it has been stressful trying to achieve a good balance between supporting and encouraging good quality visiting while keeping our residents as safe from Covid as possible. I was disappointed when she highlighted that our visiting arrangements were too rigid and not in line with guidance, but she was supportive and encouraging and I came away with some really constructive and practical advice.

We’ve now made some changes based on our inspector’s advice and I’m so glad we did. With some simple adjustments, we’ve really improved the visiting experience for residents and their loved ones. It feels better for me and my staff too; being able to make visiting more welcoming, homely and accessible is helping us make a positive difference for residents and that’s something we’re really passionate about.

I’d like to share a few key highlights of the changes we made.

  • The booking system has been removed, with only a request from families to notify us if possible, prior to the visit so we can ensure the resident is not busy in another activity when they arrive.
  • We have created an additional visiting area downstairs so that two visits can take place in a communal visiting area at the same time if the family/residents are not keen on a visit in the bedroom.
  • We will be offering one of the toilets at the main entrance as a primary visitor toilet with further enhanced cleaning in place.
  • We have removed the need to distance or wear a mask outdoors in line with the guidance too and reduced the social distance back to 1m indoors (not overtly marked in any way, just subtle and homely positioning of the chairs).
  • Children were always allowed to visit indoors and outdoors for some time now, but we hadn’t made that clear – we have made sure everyone is aware of this now.
  • We had been encouraging outings, but we are now highlighting that these can be to local cafes or to the relative’s household for a visit and so on.
  • We are ensuring that any risk assessments we undertake now demonstrate less rigidity and a greater level of warmth.

I also had a person-centred discussion around visiting with one family that had raised concerns to discuss all the changes we were making and answer any queries. It was a really productive and positive discussion. Not long after, they came to visit their loved one and brought their daughter and two grandchildren too. They all went for an outdoor visit to the loch and the play park together since it was a quite bright and mild day. I spoke to them afterwards and they were very complimentary, saying “We had a wonderful time. It was the best visit we have had since Covid began. Mum was on great form”. (We always encourage staff to engage a resident in a person-centred stimulating activity pre-visit so the resident is able to engage really well during a visit or video call and the resident had been playing Simon Says with the staff and also had a short walk in the garden for some fresh air before the family arrived, which hopefully helped her engage well on the visit.)

I encourage fellow care home managers and providers to get in touch with your inspector if you’re concerned about visiting. I was met with positivity, encouragement and constructive advice, and with a few quick fixes, we were able to make a big difference.


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