Job title: Recruitment Assistant (internally known as HR Assistant within recruitment team)

Attributes

Experience

Essential:

  • Working in a customer facing role (internal or external customers) as the first point of contact (telephone, email or face to face)
  • Prioritising and managing workload under broad guidance

Desirable:

  • Working in an administrative/office-based environment
  • Working in a local authority or public body setting
  • Working with large quantities of electronic records, particularly numerical data
  • Coordinating and designing processes
  • Working with payroll
  • Working with ResourceLink or a similar HR/payroll system
  • Working in Corporate Services (HR, Finance or IT) in a public sector setting
  • Use of SharePoint and Office 365 in a workplace setting – particularly to assist with day to day processes.

Education, qualifications and training

Essential:

Desirable:

  • A qualification at SCQF level 7 or above (e.g. SQA Higher grade) in a numerical, business, office administration, or IT related subject (e.g. accountancy, HR, payroll).
  • ECDL or a similar qualification demonstrating that the candidate can use IT and Microsoft Office effectively, particularly Office 365.

Skills and knowledge

Essential:

  • Excellent customer service skills.
  • Ability to transfer knowledge or skills to others through a variety of different methods (eg demonstrations, producing guidance materials)
  • IT literate – particularly with Excel
  • Excellent numeracy skills for use with payroll and basic statistical analysis (e.g. compare month to month variances, calculate averages)
  • Able to present information logically and concisely using.

Desirable:

  • Knowledge of Microsoft Office 365
  • Able to use IT effectively to analyse, compare and present data (e.g., make use of Excel functions, produce charts)
  • Knowledge of the LGPS
  • Knowledge of HR policies and procedures
  • Basic knowledge of typical employment related payments and deductions (e.g. salaries, pensions taxes, statutory payments such as maternity pay)
  • Basic knowledge of accounting procedures.

Key performance outcomes

Effective communication

Essential:

  • Demonstrate clear and concise verbal and written communication skills
  • Ability to select appropriate communication style and methods depending on the needs and abilities of the audience
  • Listens actively and questions to check understanding.

Team working

Essential:

  • Ability to contribute to and support the work and decisions of the team
  • Ability to work co-operatively and supportively with others
  • Values and makes use of skills, knowledge and experience of others.

Improvement focus

Essential:

  • Contributes to the development of new ideas, policies & procedures where appropriate
  • Aware of trends and changes in processes and procedures and keeps own knowledge and skills up to date
  • Seeks opportunities for learning and personal development.

Personal accountability and responsibility

Essential:

  • Maintains a high standard of work, ensuring attention to detail, actively seeking out continuous improvement
  • Demonstrates initiative within own area of expertise
  • Takes responsibility for own actions and decisions.

Working in partnership

Essential:

  • Openly shares information as and when appropriate, maintaining confidentiality as appropriate
  • Respects others recognises and values differences & diversity
  • Keeps others information of progress of work plan, targets, etc.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.