New process for collecting feedback from care service providers
From week commencing 21 October 2024, we are changing the process of how we collect feedback from care service providers following inspections.
Previously, feedback from providers was gathered through Microsoft Forms. We are now introducing a more streamlined process that links feedback to individual inspections.
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Statement on Merse House, Kirkcudbright
A spokesperson for the Care Inspectorate said: “An inspection has identified serious and significant concerns about the quality of care experienced by residents at Merse House in Kirkcudbright.
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Whistleblowing disclosures report 2023-2024
The Care Inspectorate has published its annual report on whistleblowing complaints.
In 2023/24, we received no internal whistleblowing complaints about the Care Inspectorate from staff or ex-staff.
In 2023/24, we received 5,646 complaints about regulated services, of which 24% (1,337) were raised by employees of care services. Of this group, 1,037 were identified as current employees (18%) and 300 were identified as ex-employees (5%). Overall, this is a reduction of 13% on the rate of complaints raised by care service staff from the previous year.
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Setting the Table: Nutritional standards and practical guidance for early learning and childcare providers in Scotland
Updated Setting the Table was published on 8 October 2024. It aims to ensure that children from birth to 5 years in childcare settings across Scotland are given meals, snacks and drinks that meet their nutritional requirements and are conducive to good health.
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Applications open for reducing stress and distress improvement programme
We are delighted to announce that applications are now open for registered care home services (grade 3 or above) to join our new reducing stress and distress improvement programme.
This programme is a collaboration between the Care Inspectorate, Healthcare Improvement Scotland and NHS Education for Scotland. The programme will work with teams in registered care homes to support improvement in the prevention and management of stress and distress for people living with dementia. We are seeking applications from services that are a grade 3 or above. When considering applications, we will also consider Care Inspectorate intelligence to guide the selection of grade 3 services.
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