Information Governance Lead
Job title: Information Governance Lead
Salary: £55,530 to 61,314
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards the expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
About the role
We are looking for a talented and experienced person to provide leadership in information governance and assurance, both internally and externally, ensuring our data protection, records management and wider information governance work is of high quality.
The post holder will provide the Care Inspectorate with leadership in information governance and assurance, internally & externally. They will be the prime source of expert advice and policy development, to create and maintain high level awareness, profile and understanding of the strategic and operational importance of information governance.
About you
You will play a key role in ensuring that the Care Inspectorate meets its statutory and legal obligations and be the prime source of expert advice and policy development to create and maintain high level awareness, profile and understanding of the strategic and operational importance of information governance. You will be capable of acting as a Data Protection Officer as defined under the UK General Data Protection Regulation (GDPR) 2018 and Data Protection Act 2018.
You will be responsible for overseeing important change programmes in how we manage, use and share information. We need applicants who are ambitious and motivated with a “can do” attitude.
You will be able to demonstrate considerable working experience in Information Governance. You will have excellent communication skills and an ability to engage with and understand the information needs of different audience types.
You’ll be able to support, develop and line manage staff, and have experience in data analysis, interpretation and management reporting.
We would welcome someone qualified as a solicitor, but that’s certainly not essential: your core skill may be in data protection or records management. Either way, you will have a detailed understanding of the requirements of the General Data Protection Regulation, Freedom of Information Act and other information-related legislation and regulations, with practical experience of helping organisations meet these requirements.
You will have the ability to liaise with internal groups, external partners and system suppliers to ensure IG requirements of projects, information systems and day-to-day operations are met.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role please contact Ewan Stewart at This email address is being protected from spambots. You need JavaScript enabled to view it..
If you believe that you are a suitable candidate for this post, please download and complete an application form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 29 July 2024.
Please also complete the equal opportunities form and submit along with your application.
It is anticipated that interviews will be held in person at our Dundee Office during week of 12 August 2024.
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Planning Coordinator
Role: Planning Coordinator
Salary: £31,938 - £35,328
Hours: 35 hours per week
Location: Flexible – Any Care Inspectorate office across Scotland
Contract: Temporary for 12 months (potential for further extension)
About the role
The Care Inspectorate's role is to regulate and inspect care and support services, carry out scrutiny of social work services and conduct joint inspections with other scrutiny partners of services for adults and children. We have a significant role in providing assurance and protection for people who use services, their families and carers and the wider public as well as supporting delivery partners to improve the quality of care for people in Scotland.
In this demanding and challenging role you will manage and co-ordinate the delivery of national inspection planning across a wide range of social care services and services for children and adults. This role ensures that the Care Inspectorate makes the best use of its resources and performs effectively and efficiently as an independent scrutiny and improvement body. This will include the management, co-ordination and delivery of scrutiny and improvement planning activities and plans for the current year. As well as draft plans for subsequent years, ensuring inspection planning activities are consistent with the Care Inspectorate’s objectives and targets.
About you
You will have a strong operational background in planning activities, together with workload planning, prioritisation and allocation experience.
You will be educated to SCQF level 7 (e.g., Advanced Higher, Higher National Certificate (HNC), Professional Development Award, Certificate of Higher Education, Modern Apprenticeship, SVQ, etc.) or have relevant skills and experience in planning coordination.
You will also have supervisory experience and demonstrate a broad level of knowledge of working within inspection/regulation of care and associated IT systems. In addition, you will have excellent communication skills and the ability to translate plans into action.
Next steps
You’ll find more information in the job profile and person specification.
For an informal discussion about the above post, please contact Deborah Holroyd, Head of Business Change This email address is being protected from spambots. You need JavaScript enabled to view it. - please include a contact telephone number and times that would be best to reach you in your email.
If you believe that you are a suitable candidate for this post, please download and complete an application form and an equal opportunities form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08.00 on Monday 29 April 2024.
It is anticipated that the assessment for this post will be held in person around 8 May 2024. The assessment will be a competency based interview and a skills exercise.
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Equality impact assessments
Equality impact assessments
As a public body, we are required to assess the equality impact of applying policies, practices, systems and processes. The purpose is to improve outcomes for those who may experience discrimination and disadvantage. This is often referred to as equality impact assessment.
Details of our completed equality impact assessments can be found below.
2024
- Disabled children and young people thematic review
- Recruitment and selection process
- Quality Improvement Plan 2024-2025
- Refurbishment compass house
2023
- Adult improvement programme
- Changes to learning and development budget
- CSQs
- Cyber security
- Employee monitoring form
- ICT provision for inspection volunteers
- LD framework strategic scrutiny
- Procurement strategy
- Protection procedures
- Pulse survey 2023
- Staffing level tool
2022
- Student Practice Education
- Corporate Plan 2022-25
- Bribery Policies and Procedures
- Information Governance Policy Suite
- PainChek March 2022
- Hybrid Working March 2022
- Employee Survey March 2022
- Intelligence Model (CIIM) February 2022
- Screen Memories - Reminiscence February 2022
- TEC Good Practice Guide February 2022
- Joint inspection of Adult Services 2022
- Scrutiny and Assurance Plan 2022
- Improvement and Involvement Strategy 2022-2025
- ASP JIAS quarter 3 report 2021-22
- Associate assessors in the strategic inspection teams
- Complaints and registration apps EqIA screening
- Experience and outcomes of young people in secure care
- Lens - Andrew Nelson
- Model Code of Conduct for Board members EqIA screening
- Monitoring our performance report
- QI foundation programme EQIA screening form
- Safe staffing programme EqIA
- Scheme of delegation
- SCIL self-evaluation provider feedback
- Screen memories project
2021
- Psychoactive medicines use in care homes
- National Improvement Programme for Social Care (design phase)
- Self Eval
- Inactive
- Appropriate Adults
- Safe Staffing Project May 2021
- Stonewall Diversity Champion Membership May 2021
- Equality, Diversity and Inclusion Strategy April 2021
Pre 2021
All equality impact assessments pre 2021 can be found here.
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Customer Support Adviser
Role: Customer Support Adviser
Salary: £30,495 - £31,740
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Temporary until 30 April 2025
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
Due a member of the team going on secondment, we are looking for a Customer Support Adviser to join our team. As a member of the Customer Support team, you will answer incoming calls to the organisation, respond to enquiries and questions, pass callers on to appropriate colleagues when necessary, provide information and undertake general administrative and clerical tasks to support the contact centre team. You will be flexible to support the overall contact centre approach and strive for excellence in this area of business.
About you
You will have an excellent understanding of customer service practice with good verbal communication techniques. You will be able to draw out and gather the correct information and gain confidence from callers, leaving every calling customer with a sense of efficient service and being valued. In addition, you must have good IT skills, be able to work to tight deadlines in an organised manner and be able to work effectively as part of a team.
To apply
You’ll find more information in the job profile and person specification.
If you would like more information or an informal discussion, please contact Angela Kerr, Customer Support Officer, on This email address is being protected from spambots. You need JavaScript enabled to view it.
If you believe that your expertise and motivation make you suitable for this post, please download and complete an application form (and our online equal opportunities form) and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 16 September 2024.
It is anticipated that interviews will take place no sooner than 4 October 2024.
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Our Executive Team
Our Executive Team is responsible for the management and strategic leadership of the Care Inspectorate.
Jackie Irvine, Chief Executive
Jackie qualified in Scotland before starting her career in London, moving back to Scotland in 1991.
Jackie has been a Chief Social Work Officer for over 10 years and comes to the Care Inspectorate from her current post as Service Director, Children and Families and Justice Services within the City of Edinburgh Council.
Jackie has over 30 years’ experience of working in the public sector and has also managed community health services for children.
Edith Macintosh, Executive Director of Strategy and Improvement
Edith was appointed as Executive Director of Strategy and Improvement in August 2020 after acting in the role as an interim from December 2018.
Edith qualified as an Occupational Therapist in 1983 and worked across health and social care holding a variety of roles across Scotland predominantly in the NHS and latterly was service manager for Occupational Therapy services in the NHS in Perth and Kinross until 2009. From there she joined the Care Inspectorate (then Care Commission) in September 2009 as the Rehabilitation Consultant and provided leadership and improvement expertise for several national initiatives and publications to support providers and partnerships to improve health and wellbeing in the social care sector.
Edith was in her previous role as Head of Improvement Support since January 2017 and had strategic oversight for developing and strengthening the Care Inspectorate’s improvement support role across Scotland supported by a team of improvement advisors. She designed the CAPA improvement programme and was the programme lead. Edith’s great passion is to inspire people and services to improve, realise their full potential and to make a positive difference to the lives of others.
Follow Edith on Twitter @EAMacahp
Kevin Mitchell, Executive Director of Scrutiny and Assurance
Kevin was appointed Executive Director of the Care Inspectorate’s Scrutiny and Assurance Directorate in February 2016 and led the directorate’s response to the Covid-19 pandemic.
He has lead responsibility for all the regulated care service inspections (children and adults) and the complaints and registration functions. He also has lead responsibility for the strategic scrutiny of services for children, justice and protection as well the joint inspections of integrated health and care services and services for adults.
Kevin joined the Care Inspectorate in 2011 from the then Her Majesty's Inspectorate of Education (HMIE) having been involved in the programme of joint inspections of child protection from 2005. He was appointed Head of Analysis and Business Planning at the Care Inspectorate in March 2013 and Acting Deputy Director of Inspection (Children's Services & Criminal Justice) in January 2015.
Kevin was previously a senior detective officer in Lothian and Borders police and graduated MSc in Advanced Practice Child Protection from Edinburgh Napier University in June 2014.
Follow Kevin on Twitter @CIKevinMitchell
Jacqueline Mackenzie, Executive Director of Corporate and Customer Services
Jacqueline was appointed as Executive Director for Corporate and Customer Services in November 2020.
Jacqueline has a BA in Accountancy and Business Law from the University of Stirling and is a graduate member of the Institute of Chartered Accountants of Scotland with extensive experience of leadership and strategic management having held a variety of roles in both the public and private sectors.
She has excellent experience in financial and resource management, change management and team building. Jacqueline is skilled at understanding complex organisations and providing the leadership and influencing skills to motivate staff across functions and disciplines to work together to achieve the strategic goals.
Gordon Mackie, Executive Director of IT & Digital Transformation
Gordon was appointed as Executive Director of IT & Digital Transformation in July 2021 after acting in the role as interim from April 2020.
As an experienced IT & transformation leader with a wealth of experience and a sustained record of success across diverse sectors both in the public and commercial environments.
Gordon boasts a wealth of exposure within aligning technology to business strategies; leading specialist teams and delivering complex, full-cycle business change, transition and transformation projects. Adept at building and maintaining key relationships at all levels, including clients, stakeholders and suppliers; effectively translating requirements and overseeing all issues through to completion. Well versed in managing the end-to-end delivery of complex projects across conflicting programmes and proven ability to drive businesses forward. Experienced in engaging and communicating with relevant internal and external stakeholders, inclusive of C-Level management in all programmes of work. Both a team player and an independent thinker, with valuable problem solving and decision-making skills and the ability to coordinate with senior leaders to ensure needs are identified and fully addressed.
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