Job profile

Job title: Senior Change Manager

Responsible to: Operational Transformation Lead

Principal working contacts

• Operational Transformation Lead
• Head of Digital Delivery and Change
• Senior Communication and Engagement Lead
• Digital Delivery and Change Team Members
• Chief Inspectors
• Executive Directors
• External Stakeholders
• Head of Organisational Workforce Development
• Wider Care Inspectorate Staff
• Third Party Partners

Job purpose

The Senior Change Manager is a part of the Digital Delivery and Change team and supports the delivery of the Digital Transformation Project, ensuring the implementation of business and IT change across the organisation. TheSenior Change Manager leads the change activities, influencing every part of the organisation embedding new processes, technologies, and ways of working.

Key responsibilities

• Change Strategy Implementation & Planning: Utilise the established change strategy to drive change initiatives and plan for effective implementation across the transformation project ensuring a structured, colleague-centric approach.
• Business Readiness & Adoption: Measure and evaluate readiness for change, develop and implement adoption strategies, and respond to resistance to build and sustain delivery.
• Stakeholder Engagement: Build and manage strong relationships with stakeholders across all levels, including senior leadership to drive engagement and alignment. Work closely with internal teams and thirdparty suppliers to ensure a unified approach to change management, fostering collaboration that supports delivery.
• Change Delivery: Lead the execution of the business change plan, managing risks, interdependencies, and governance to ensure timely, high-quality delivery. Provide regular, concise reports to governance boards, ensuring accurate, actionable updates to support decision-making and alignment with organisational objectives.
• Communication & Engagement: Working collaboratively with the Senior Communication and Stakeholder Engagement Lead, develop the execution of internal messaging, engagement, and communication strategies to drive awareness and enthusiasm for the change.
• Standards & Capability Building: Establish and maintain change management best practices, ensuring consistency and alignment with strategic goals to ensure that the changes deliver value.

Relationship management

• Build strong relationships with senior leaders and key stakeholders to shape, influence and secure commitment to change initiatives.
• Provide leadership and coaching to colleagues across the organisation to build change capability and embed a culture of continuous improvement.
• Identify and proactively address potential sources of resistance through relationship-building, clear communication, and stakeholder engagement.
• Act as a trusted advisor on change approaches, ensuring stakeholders are supported through change with empathy, transparency and integrity.
• Model corporate behaviour and demonstrate commitment to organisation values.
• Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
• Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
• Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
• Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other duties

This job requires some travel across Care Inspectorate offices.

This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Job profile

Job title: Executive Support Officer

Location: Any Care Inspectorate office but will be expected to travel to Dundee Headquarters and other offices of the Care Inspectorate when required.

Responsible to: Executive and Committee Support Manager

Principal working contacts

• Chief Executive and Executive Directors
• Senior Manager
• Board Members
• Executive and Committee Support Manager
• Members of Executive and Committee Support Team
• Corporate Support Officer
• Members of Corporate Support Team

Job purpose

• To provide comprehensive support to the Committees of the Care Inspectorate Board.
• To provide comprehensive support to strategic management group meetings.
• To provide high quality, effective executive support to the Partnership Forum and other high-level meetings as required.
• To manage, support and develop a team in the provision of high level, confidential support to senior management.

Key responsibilities

• To assist and support the Executive and Committee Support Manager in delivering a high quality, effective executive support service to the Board and its Committees, strategic management group and other high-level meetings as required.
• To ensure all paperwork, agendas, reports and any other related material is prepared, quality checked and circulated in accordance with agreed deadlines; this includes liaising with the meeting Chairs, Lead Officers and the Committee Conveners on a regular basis.
• To manage and maintain schedules of business and action records, ensuring colleagues are aware of changes that affect them in a timely manner.
• To work closely with the Executive and Committee Support Manager to ensure that Committees’ reporting requirements to the Board are adhered to.
• To be knowledgeable in all relevant Terms of Reference, the Board Code of Conduct and other key governance documents.
• To be the lead secretariat support for all relevant high-level meetings involving scheduling and co-ordinating meetings, assessing priorities, enquiries and requests as necessary.
• To provide the lead support for the Business Continuity Management plan and processes
• To ensure all paperwork, preparation of agendas, reports and any other related material is prepared in advance of high-level meetings, liaising with meeting Chairs/Conveners, in accordance with agreed deadlines.
• To prepare minutes and action records of high-level meetings and distribute these within appropriate timescales in accordance with procedures.
• To organise, plan and delegate work appropriately to ensure the provision of a high standard and efficient executive support service to senior management.
• To assist in the recruitment and selection of executive and committee support staff and other business support staff as required.
• To deputise for the Executive and Committee Support Manager when required, particularly at Board meetings.
• To provide occasional secretariat cover in the absence of the other Executive Support Officer.
• To provide occasional line management cover to the teams of the other Executive Support Officer and/or the Corporate Support Officer, in their absence.
• Within the scope of the ESO role, undertake such other duties as may be required.

People management

• Provide line management support to the team on a daily basis.
• Implement and monitor the Care Inspectorate’s performance development process and ensure that all line-managed employees have a Personal Development Plan.
• Promote the health, safety and wellbeing of employees, with responsibility for ensuring that the Care Inspectorate’s health and safety policies, procedures and practice and legislative requirements are met across the team.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work
• Effectively manage the attendance of staff within established policies and procedures to support Care Inspectorate attendance targets.
• Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.

Relationship management

• Ensure productive and smooth working arrangements and protocols between staff delivering executive and committee support and all other Care Inspectorate employees.
• Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient executive and committee support.
• Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
• Promote the principles of partnership working throughout the organisation and embrace this as the agreed way of working.
• Promote a positive and inclusive working environment which supports continuous professional development.
• To ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives and advocates.

Other duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Organisational and Workforce Development (OWD) Adviser

Salary: £33,639-£37,167

Location: Flexible

Hours: 35 hours per week

Contract: Temporary post (12 months) to cover internal secondment

About the role

The Organisational and Workforce Development (OWD) Team are focused on supporting colleagues in their role to make a difference in the quality of care for Scotland. The team’s purpose is to work collaboratively to develop our organisation and its workforce to be the best and to do that with energy, drive and determination.

The OWD Team provides a wide range of support for developing our staff and the wider organisational culture.

This is a temporary opportunity to join our OWD team. The role holder will report to the Organisation and Workforce Development (OWD) Manager, supporting the delivery of OWD improvement projects and learning and development activities, as well as developing and consulting on people management policies. 

About you

The ideal candidate will be CIPD qualified, with significant experience of supporting the delivery of projects and strategies covering a broad range of people-related issues, encompassing OD, HR and learning and development.  In addition you will be able to demonstrate an understanding of key external developments and trends in OD/HR/L&D and the opportunities these offer to the organisation.

The role holder will be a strong communicator with excellent interpersonal and IT skills, together with the ability to manage conflicting priorities and work to tight deadlines.  Previous experience in a similar post would be ideal.   

To apply

You’ll find more information in the:

• job profile
• person specification
• job advert

For an informal chat about the role please contact Kirstine Rankin, OWD Manager on kirstine.rankin@careinspectorate.gov.scot 

If you believe that you are a suitable candidate for this post, please download and complete an application form, (and equal opportunities form where you are an external applicant) and submit it by email to recruitment@careinspectorate.gov.scot no later than 8am on Monday 31 May 2021.

The interviews will take place in the week commencing 7 June 2021.

Our Board

The Chair and the members of our Board set the strategic direction of the Care Inspectorate, taking into account legislation and policy guidance set by the Scottish Government. Each member of the Board brings a wealth of experience and wide-ranging skills, along with a passionate interest in social care. Read our Board members biographies below.

Board meetings

The Care Inspectorate’s Board and Committee cycle runs from 1 April to 31 March each year. Our public Board meetings are held at least four times a year and members of the public are welcome to observe these meetings via Microsoft Teams video-conferencing.

If you are interested in observing the public business of the Board, please email the Board secretariat lead, fiona.mckeand@careinspectorate.gov.scot, no later than seven calendar days prior to the date of the meeting. In this event, in providing your email address you are consenting for us to use your contact details to invite you to the Teams meeting for the duration of the Board proceedings that are being held in public. Please note that members of the public and representatives of the press who attend a meeting of the Care Inspectorate Board will do so in an observer-only capacity, and may not participate in the meeting unless invited to do so by the Chair. If you do not have a Microsoft Teams account, you can find instructions on how to join here.

Our public Board meeting dates for 2025/26 are:

• 5 June 2025
• 25 September 2025
• 11 December 2025
• 5 March 2026

All meetings run from 10:30-13:00. 

Papers for our Board meetings are normally published seven days in advance of each meeting and are available to download here. On this same page, the papers from previous meetings are also available to view. Minutes of previous meetings are only published once they have been approved. Most of these are contained in previous meeting papers, but from December 2022 they are available to view as stand-alone documents here.

Read the Board’s Code of Conduct and the register of members interests 2025.

The Care Inspectorate has two committees which meet on a quarterly basis and report to our Board. These are: 

Audit and Risk Committee

This committee supports the Board in its responsibilities for issues of risk, control and governance and associated assurance through a process of constructive challenge. The Committee meetings are not held in public, but the approved minutes of these can be viewed here. 

Finance and Resources Committee

This committee was formed in late 2024 and is responsible for advising the Board on a range of strategies, policies and plans related to finance, budget, staff and resources. These meetings are not held in public but the approved minutes can be viewed here.

Biographies

Doug Moodie, Chair

Doug Moodie has Chaired the Board of the Care Inspectorate since 1 September 2022.

Doug has been a Chartered Certified Accountant since 1994, and a Management Consultant since 2012, working in senior roles and leading teams across a range of sectors. Doug brings experience from a variety of different businesses that he has established, which include early years childcare, property management and private equity.

Doug is currently a Chair of Falkirk Children’s Panel, Chair of Clackmannanshire Business Improvement District (BID), and Chair of Bfriend in South Ayrshire.

Naghat Ahmed

Naghat is a Law and Accountancy graduate. Her current role at Glasgow City Council includes corporate policy, programme and project management. She has previously worked on policy and strategy development, equality and diversity, change management, corporate governance and utilising project methodologies.

She previously worked in the Commission for Racial Equality and NHS24, specialising in equality and diversity. Naghat is a carer for relatives who have disabilities.

Since 2018 Naghat has also been a member of the Mobility and Access Committee for Scotland and since September 2021 has been a non-executive member for Social Security Scotland.

Dr Bill Maxwell

Bill has extensive experience of developing quality improvement strategies for national education systems and leading public sector reform. After working as an educational psychologist, Bill joined the Scottish Education Inspectorate in 1994. Following a range of roles and a two-year secondment to the Scottish Government, Bill was appointed as HM Chief Inspector of Education for Wales in 2008.

He returned to Scotland as HM Chief Inspector of Education for Scotland in 2010 and shortly afterwards was appointed as Chief Executive to lead the creation of Education Scotland, a new public service improvement agency which brought the functions of an inspectorate together with a wider range of services to promote national improvement and the effective delivery of the Government’s major reform programmes in education. Bill retired from Education Scotland in 2017 and is now consulting on education quality assurance, including projects for the European Commission and the OECD in Europe and the Middle East.    

Bill is a Board member of OSCR, the Scottish Charity Regulator, and a Director of the High School of Dundee.

Rognvald Johnson

Rognvald commenced his career working for The Royal Bank of Scotland, serving in a number of branches/departments, including the Bank’s Internal Audit Department, before retiring as Senior Manager for the Orkney Branches. After a spell working at Orkney College as Development Officer, he was engaged as Project Director, successfully developing and delivering a Business Improvement District in Kirkwall. Rognvald was appointed as a Non- Executive Director with NHS Orkney in July 2012 until June 2018, during which time he served as Chair of the Finance and Performance Committee, as well as Vice Chair of the Audit Committee. During the latter part of his term, Rognvald represented NHS Orkney on Orkney Integrated Joint Board, responsible for the provision of Health and Care in the County, also serving on its Audit Committee.

Rognvald is also a Director on the Board of Orkney Hyperbaric Trust, a Charity Registered in Scotland, and which provides decompression facilities, if required, to divers.

Rona Fraser

Rona has over 30 years of experience as a social worker and manager within the field of criminal justice social work. Her commitment to partnership working, the values of social work and public service remain as strong now as when she started working as a social worker. She was formerly the Senior Manager for Community Justice for the City of Edinburgh Council. She has a particular interest in cross-cutting issues such as domestic abuse, women in the criminal justice system and the development of trauma informed services and leadership and has had a key role in developing services in these areas. She has also had extensive experience of the risk assessment and management of offenders, including establishing the Multi Agency Public Protection Arrangements within Edinburgh, working closely with partners across key agencies.

In 2023, Rona was appointed as a member of the Scottish Advisory Panel on Offending Reduction.

Professor Paul Gray

Paul is an experienced senior executive leader at CEO level. He places a strong emphasis on ethical and compassionate leadership, transparency and collaborative working. Committed to public accountability, he is experienced in leading delivery and change in complex systems and has had significant exposure to scrutiny in highly visible and politically contested sectors. Paul is currently an Honorary Senior Research Fellow at the University of Glasgow College of Medical, Veterinary and Life Sciences, a Senior Faculty Member at the Royal College of Physicians (Edinburgh), Scotland’s member of council at the Open University, a Civil Service Commissioner, and a Board member of the Judicial Appointments Board for Scotland. He is also a Senior Adviser to strategic communications firm Charlotte Street Partners, Patron of Medics Against Violence, and a coach and mentor to a number of senior executives.

From December 2013 to February 2019, Paul was Chief Executive NHS Scotland and Director General for Health and Social Care in the Scottish Government, responsible for the delivery of health and care services through 22 Health Boards, and partner organisations, with accountability for an annual budget of £13bn and a staffing complement of around 160,000.

Charlotte Armitage

Charlotte is a recent graduate of the University of Glasgow. She obtained her History and Sociology MA with a first-class classification in June 2024. She has just started her MSc in Museum Studies also at the University of Glasgow.

Aside from her passion for history, Charlotte brings to the Board her extensive knowledge of the care system in Scotland gained from her own lived experience, as well as five years of professional experience within the third sector, having previously worked for Who Cares? Scotland. This is further strengthened by her experience as a former consultant for CELCIS and The National Leadership Network, and as a previous group member of the Workforce focus group of the Independent Care Review.

This knowledge ranges from a deep understanding of local delivery through her work with East Lothian Champions’ Board, to high-level project development skills that have seen internationally recognised campaigns emerge; as well as legislative and policy changes, such as the guaranteed offer to university for Care Experienced applicants and the extension of free childcare for Care Experienced parents, implemented under her leadership during her time working for Who Cares? Scotland.

These skills and experience are further complemented by her five years of professional experience working for the Scottish Parliament and the House of Commons, which have provided her an in-depth understanding of the political landscape and its functions in the United Kingdom.

Audrey Cowie

Audrey is a trustee and governor at St Columba’s Hospice Care in Edinburgh. She has also held non-executive director roles with the Scottish Social Services Council and the General Teaching Council for Scotland. Audrey is a first level registered nurse with over 40 years experience and was appointed in May 2022 as the nurse to sit on the Care Inspectorate Board. During her career, Audrey has held senior managerial roles in the NHS; advisory roles in Scottish Government; and regulatory and quality assurance roles nationally, regionally and locally.

Audrey has extensive experience in the professional regulation of nurses and other professions, and in the scrutiny and improvement agenda in both Scotland and Europe and has an enduring personal professional interest in governance, regulation, scrutiny and inspection.

Maria McGill

Maria McGill has 40 years’ experience as a nurse, leader and Chief Executive working in the NHS and voluntary sector.

For the last 10 years of her career Maria was Chief Executive of Children’s Hospices Across Scotland (CHAS), Scotland’s only children’s hospice organisation.

Maria is also a member of The Promise Scotland Oversight Board, a Trustee of Marie Curie UK and a Non-Executive Director of NHS NSS.

Rosanna Moore

Rosie Moore is a qualified Social Worker with First Class Honours from the University of Strathclyde. Having grown up in care herself, she has a particular passion for working with looked after children and young people and their families.

In 2017, Rosie was nominated by the Coalition of Care Providers Scotland to become a Discovery Group member for the Independent Care Review. She was then asked to stay on for the duration of the Review, becoming a co-chair of the working group for LOVE and latterly as the participation lead for those with seldom heard voices and young people in secure care.

Rosie is currently at the Centre for Excellence for Children’s Care and Protection (CELCIS), where she has worked for several years, with a focus on social policy and participation of those with lived experience.

Rosie has won several awards for her work in the sector, including Young Scot’s 30under30 and Strathclyde’s Women in Leadership. Rosie also holds positions on the Management Group of the Each and Every Child Initiative and as a Board Member for Scottish Throughcare and Aftercare (STAF).

Edward McGrachan

Ed McGrachan has had an international career in IT, Telecommunications and Business Transformation, with time spent working for Nortel Networks and BT on major projects in North America, Continental Europe and the UK. He also served as Non-Executive Board Member and Chair of the Audit and Risk Assurance Committee at the Student Awards Agency Scotland, with board oversight of the digital transformation of systems and processes aligning with the Scottish Government’s Digital First strategy.

Ed has worked with various public and charitable organisations; Member of the Diocesan Board of Education for the Church of England in Devon; Treasurer of Citizen Advice in Devon and elected Lead Governor of South Western Ambulance Service NHS Foundation Trust; providing him with a broad spectrum of Governance experience. He was appointed Chairman of the Veterans Advisory and Pensions Committee for West Scotland, a Non-Departmental Public Body working across both devolved and reserved Government sectors in support of Veterans issues.

Currently, he serves as Non-Executive Member at Glasgow Colleges Regional Board, where he chairs the Audit and Assurance Committee. He is an Appointed Member on the Partnership Board of Strathclyde Partnership for Transport, where he is a member of the Strategy and Programmes Committee, and the Audit and Standards Committee.

Jennifer Marshall

Jenny Marshall is an experienced unpaid carer who has spent the past 11 years managing a team of carers in her family home to provide high-quality care for her disabled son. She is a strong advocate for inclusion and equality, and she has a passion for promoting excellent care standards for all.

Jenny was the founder director of Mecoco, a social enterprise that provided disabled adults and young people with valuable workplace experience. In addition, she has extensive experience in residential dementia care and community brokerage.

Jenny is now Head of Operations for the Glasgow Centre for Inclusive Living. Through her work, Jenny is committed to making a positive impact on the lives of those around her.

Peter Murray

Peter Murray has been appointed as Interim Convener of the Scottish Social Services Council with effect from 1 October 2024. He was appointed as SSSC Council Member in September 2019, for a term of three years and was appointed for a further three years from September 2022.  

Peter has extensive governance experience having served as a board member of NHS Lothian for eight years, finishing his second term in 2024 as Vice Chair. Peter is currently the Chair of Bon Accord Care an adult social care provider in Aberdeen. Peter is also a member of the Judiciary Advisory Board for Scotland.

Peter has considerable experience in leadership and management from his 30 years in the Scottish Fire and Rescue Service. He retired as an assistant Chief Fire Officer in 2016. Peter has a MA in Political Studies from Aberdeen University.

Evelyn McPhail

Evelyn McPhail is our newly appointed board member from 1 April 2025. Evelyn has been appointed Interim Chair of Healthcare Improvement Scotland. She has 38 years’ experience working in the NHS and Health and Social Care sector until her retirement in 2019. She was the Director of Pharmacy and Medicines for NHS Fife and the Fife Integrated Joint Board of the Health and Social Care Partnership and was responsible for providing strategic leadership, leading on clinical governance, and working with partner organisations in the development and delivery of pharmaceutical care services for the people of Fife.

Evelyn is a retired pharmacist with experience of transformational change, working in a complex environment with multiple stakeholders and managing in a large organisation with a wealth of experience in health and social care. Evelyn was awarded the Scottish Pharmacy Lifetime Achievement Award in November 2019 for her work in Pharmacy and the public sector. Her non-executive roles include six years as a Council member of the General Pharmaceutical Council until April 2020, and Governor of Fife College in February 2020, until her appointment as Vice Chair of Fife College in the autumn of 2024.