Senior Communications and Stakeholder Engagement Lead

Role: Senior Communications and Engagement Lead

Contract: Temporary or Secondment for up to 18 months

Salary:  £49,227 - £54,551

Hours: Full time (35 hours a week)

Location: Flexible (Any Care Inspectorate office)


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week. 

About the role

We are looking to recruit a Senior Communications and Engagement Lead to deliver against the Digital Transformation communications and stakeholder engagement plan to inform, generate interest and enthusiasm about an ambitious, complex and critical digital transformation project in line with the Care Inspectorate’s corporate plan 2022-2025. The digital transformation project aims to replace inflexible legacy systems, that are based on now outdated technologies, with an updated platform and build upon our essential risk-led scrutiny model.

You will identify and build high quality relationships internally and with external organisations, and advise on innovative communication methods to engage with stakeholders and employees, while promoting work of the Digital Transformation Project.

You will be at the forefront of developing innovative content, ideas, and concepts to drive key communications and engagement activities for the digital transformation project.

You will work closely with colleagues to support significant cultural change, consolidate excellence in the Care Inspectorate’s activities and continue to invest in our competent, confident workforce in a way that puts collaboration at the core of our work.

You will be an articulate and positive communicator, both verbally and in written form, with the ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.

To apply

You will find more information in the job profile and person specification.

If you would like more information or an informal chat about the role, please contact Jodie Hogg (Operational Transformation Lead) at jodie.hogg@careinspectorate.gov.scott. Please include a contact telephone number and times that would be best to reach you in your email. 

IIf you believe that you are a suitable candidate for this post, please download the application form and an equal opportunities form and complete an application form and submit it by email to recruitment@careinspectorate.gov.scot by 08:00 on Monday 26 August 2024

It is anticipated that interviews will take place on the 10 September 2024.        


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Person specification

Job title: Senior Communications and Engagement Lead

Attributes

Experience

Essential:

  • Knowledge and experience of working in and across a complex stakeholder landscape.
  • Proven experience in developing and implementing successful communications and engagement strategies for change programmes.
  • Experience of working with different stakeholder groups, both external and internal.
  • Experience leading a group of diverse stakeholders (including senior stakeholders and disengaged groups) through a change project, advising on appropriate engagement methods / tools to effectively deliver and embed the change.
  • Experience of working on digital transformation projects

Desirable:

  • Ability to identify, flag, and manage communication risks, ensuring issues are addressed proactively.

Education, qualifications and training

Essential:

  • Communications-based subject or equivalent.

Desirable:

  • Educated to Degree level or equivalent.

Skills and knowledge

Essential:

  • Highly developed specialist knowledge.
  • Effective written and oral communication skills.
  • Excellent organisation skills.
  • Proficiency in MS Office, including PowerPoint ab
  • Excellent attention to accuracy, details and overall work quality while meeting deadlines as required.
  • Strong project management skills.
  • Ability to work with minimal supervision.
  • Ability to work flexibly dealing with changing priorities at short notice.
  • Ability to work both independently as part of a team.

Desirable:

  • Knowledge of the social care sector.

Key performance outcomes

Effective communication:

  • Proficiency in creating compelling, clear, and impactful content tailored to diverse audiences and communication channels.
  • Ability to explain complex issues to diverse stakeholders in a clear and engaging way, both verbally and in writing.
  • Strong collaboration and stakeholder engagement skills.
  • Ability to work collaboratively with different teams and build effective relationships with stakeholders at all levels of the organisation.

Impact and influence:

  • Demonstrable ability to influence at all levels.
  • Ability to give realistic advice, based on relevant, up to date and verifiable information.
  • Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Objective decision making:

  • Strong analytical and problem-solving skills, with the ability to identify and address stakeholder concerns and adjust communication strategies accordingly.
  • Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up-to-date and verifiable information.
  • Ability to analyse complex information.

Planning and organising:

  • Ability to work under broad direction (often self-initiating work) to establish milestones and successfully meet objectives.
  • Involves others where appropriate and optimises resources to achieve desired results.
  • Regularly reviews joint goals and targets and reprioritises where necessary.
  • Recognises the need to be flexible in order to meet changing priorities.

Team working:

  • Contributes to and supports the work and decisions of the project team.
  • Contributes to the shared vision and purpose and shares this effectively.
  • Commitment to innovation in communication practices and continuous improvement based on feedback and performance data.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.


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Person specification

Job title: Information Analyst

Attributes

Experience

Essential

  • Providing a professional service with a significant level of autonomy.
  • Using a range of analytical methods to gain insight from complex data.
  • Apply coding skills to access and manipulate large volumes of data from a variety of sources as well as identifying data inconsistencies and ensuring data quality.
  • Experience in some of the following:
    - statistical analysis and reporting
    - intelligence analysis
    - data management.
  • Experience in working with internal and external partners at all levels.
  • Experience in presenting complex information and analysis to a range of different audiences.

Desirable

  • Developing data standards and definitions.
  • Official statistics production.

Education, qualifications and training

Essential

  • Educated to Degree level (SCQF Level 9) with a significant numeric component.
  • Evidence of commitment to continuing professional development.

Desirable

Intelligence Analysis qualification.

Skills and knowledge

Essential

  • Advanced data, statistical and analytical skills.
  • Competent and experienced user of MS packages.
  • Experienced user of statistical, query and data management software for ETL and reporting purposes (e.g. SAS, SQL, DAX, R, Python).
  • Previous use of business Intelligence tools (e.g. PowerBI, Tableaux).
  • Excellent data management and manipulation skills.
  • Understanding of data quality issues and validation techniques.

Desirable

  • Research experience.
  • Knowledge of relevant national data sources including open data.
  • Public Sector / social care experience.
  • Code of Practice for Official Statistics.
  • Qualitative data analysis.

Key performance outcomes

Effective communication

Essential

  • Articulate and positive communicator on a 1-1 basis and in larger groups.
  • Ability to express complex ideas clearly and concisely and to adapt communication to suit different audiences.

Impact and influence

Essential

  • Demonstrates ability to influence at all levels.
  • Ability to give realistic advice, based on relevant, up to date and verifiable information.
  • Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Improvement focus

Essential

  • Identifies gaps in information and makes appropriate suggestions for improvements.
  • Aware of trends and changes and maintains professional knowledge and skills.
  • Listens to feedback and ideas and takes considered and appropriate action.
  • Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
  • Ability and willingness to learn new skills quickly.

Objective decision making

Essential

  • Demonstrates analytical and systematic approach to problem solving.
  • Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information.
  • Ability to analyse complex information.

Planning and organisation

Essential

  • Involves others where appropriate and optimises resources to achieve desired results.
  • Regularly reviews joint goals and targets and reprioritises where necessary.
  • Recognises the need to be flexible in order to meet changing priorities.
  • Ability to manage workloads under pressure to tight deadlines.

Team working

Essential

  • Contributes to and supports the work and decisions of the team.
  • Contributes to the shared vision and purpose and shares this effectively.
  • Works collaboratively with a wide range of teams across the Care Inspectorate and external colleagues.
  • Willingness to share expertise and knowledge with colleagues.

Please note – these are key performance outcomes to be used to recruit into the role.
Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.


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Job profile

Job title: Senior Communications and Engagement Lead

Reporting to: Operational Transformation Lead


Principal working contacts

  • Senior Transformation Business Owner
  • Operational Transformation Lead
  • Digital Transformation project team
  • Executive Director of IT & Digital Transformation (SRO)
  • Head of Corporate Policy and Communications
  • Communications team
  • Care Inspectorate employees/teams
  • 3rd party delivery teams
  • External stakeholders and providers                                

Job purpose

Working closely alongside the Senior Transformation Business Owner and Operational Transformation Lead, the postholder will deliver the communications and stakeholder engagement plan to inform, generate interest and enthusiasm about, and seek feedback on the Care Inspectorate’s digital transformation project with a range of internal and external stakeholders.

The postholder will identify and build high quality relationships internally and with external organisations. They will ensure that communications and engagement work undertaken supports organisational strategic objectives, including transformational change, and the communications and policy strategy.

The postholder will advise on innovative communication methods to engage with stakeholders and employees, while promoting the work of the Digital Transformation Project. The postholder will be responsible for leading key communications and engagement activities for the project, including supporting the Senior Transformation Business Owner and Executive Director of IT & Digital Transformation in delivery. This includes supporting the development and implementation of the project’s communications strategy, advising on risk, opportunities and public posture.

Key responsibilities

Strategic management

  • Drive internal stakeholder management and engagement with a strategic focus to ensure seamless project communication.
  • Listen to the views of and actively seek feedback from these stakeholders on the project as it develops.
  • Work closely with different teams and directorates to identify key stakeholders, their needs and concerns, and develop tailored communication strategies to address them.
  • Develop compelling communications content – using the organisation’s communications channels, including email, intranet, website, events and social media – to ensure stakeholders are kept informed and engaged throughout the digital transformation project.
  • Provide specialist advice to project colleagues on stakeholder engagement and communication acting as a specialist point of contact.
  • Lead innovative engagement approaches to keep content fresh and impactful.
  • Identify and manage communication risks, ensuring timely resolution.

Operational management

  • Ensure proactive and effective communication with stakeholders through a variety of channels.
  • Regularly undertake activities to build trust in the work of the project.
  • Manage, develop, create and deliver innovative, engaging and informative content, including presentations, newsletters, videos, and FAQs, to support the communication and engagement plan.
  • Monitor and evaluate the effectiveness of the communications and engagement plan, and adjust strategies as necessary to ensure maximum engagement and participation from stakeholders.
  • Ensure that consistent and complementary messaging is delivered across projects and communications channels and in line with the organisation’s corporate messaging.
  • Provide communication advice, guidance, practical materials and assistance to colleagues as required.
  • Keep abreast with key issues affecting communications, particularly in the social care sector as a whole.

Relationship management

  • Develop a productive working relationship with colleagues, including the communications team and other Care Inspectorate teams.
  • Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
  • Liaise with external bodies, statutory and voluntary, to promote the work of the Care Inspectorate and share good practice, and seek feedback to inform the project.
  • Represent the Care Inspectorate as required at meetings.
  • Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
  • Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

This job requires some travel and may involve some overnight stays and unsocial hours.


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Job profile

Job Title: Information Analyst

Job Location: Flexible

Responsible to: Senior Intelligence Analyst


Principal Working Contacts

  • Head of Data and Information
  • Intelligence and Analysis Manager
  • Intelligence team members
  • Safe Staffing Team
  • Strategic Inspectors
  • Inspection Team Managers
  • Information Governance team
  • Internal and External Communication teams
  • Internal ICT/Digital colleagues
  • Managers and employees of the Care Inspectorate
  • Analytical and policy colleagues in Scottish Government and other national organisations


Job Purpose

The Information Analyst is an analytical and technical specialist who is responsible for the production of a variety of analytical products that meet professional standards to support the organisation to be risk-based and intelligence led, and for supporting the development and management of data assets to enable this.

Key Responsibilities:

Intelligence and Analysis

• Produces analytical reports and products to agreed timescales and professional standards.
• Is a highly skilled analyst with considerable expertise in at least some of the following: Intelligence analysis, statistical analysis and reporting; data science, performance analysis and reporting.
• Brings their analytical skills to bear within a complex data environment, with the technical skills to manage and developing data assets in collaboration with colleagues both internally and externally.
• Uses expert knowledge of relevant data and analytical techniques to develop and deliver intelligence products that will help the organisation focus on mitigating key risks, and direct our work where it will have greatest impact.
• Adheres to and promotes the Code of Practice for Official Statistics, producing high quality statistical publications which meet the needs of a wide range of users both within the Care Inspectorate and outside.
• Provides advice on statistical and analytical methods and is highly skilled in a range of associated software.
• Develops new and innovative approaches to turning large quantities of operational data into valuable information assets and managing those assets to deliver valuable intelligence products.
• Delivers high quality intelligence products that provide advice and recommendations to decision-makers.

Relationship Management

• Builds and maintains strong working relationships with a range of customers, managing customer expectations and ensuring products meet customer requirements.
• Represents the team at a variety of fora, both within the Care Inspectorate and outside, including government departments, the care sector and professional groups.
• Excellent communicator who is confident in collaborating with stakeholders and presenting key analysis and findings to both internal and external audiences.
• Ensures effective working protocols in accordance with the Care Inspectorate’s policies, with colleagues across the organisation and external stakeholders.
• Demonstrates enthusiasm for delivering excellent customer service.
• Demonstrates a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
• Carries out duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Other Duties

This job will require some travel.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.


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