Person specification

Job title: Communications Co-ordinator

Attributes

Experience

Essential

  • Demonstrates a successful record of accomplishment within a relevant role.

Education, qualifications and training

Essential

  • Qualifications or skills and experience at SCQF Level 9 or above.

Desirable

  • Membership of a relevant professional body such as Chartered Institute of Public relations or Chartered Institute of Marketing.

Skills and knowledge

Essential

  • Excellent communication skills.
  • Excellent literacy skills.
  • Consistently delivers creative solutions.
  • Manages conflicting priorities and works to tight deadlines.
  • Flexible and responsive, reacting positively to rapidly changing priorities and demands.
  • Works on own initiative and prioritises workload.
  • Excellent working knowledge of Microsoft Office software.
  • Excellent understanding of social media in an organisational setting.
  • Up-to-date knowledge, understanding and experience of the range of today’s communications disciplines and channels.
  • Understands how to monitor, measure and demonstrate success through analytics and appropriate performance measures.

Desirable

  • Experience using Joomla, Wordpress, Umbraco and other content management software. Knowledge of the social care sector.

Key performance outcomes

Effective communication

Essential

  • Expresses ideas clearly and concisely and to adapt communication to suit different audiences.
  • Produces written and verbal communication which is clear and concise.
  • Listens actively to people, questions and checks understanding.
  • Develops and maintains positive working relationships at all levels.

Desirable

  • Plain English training or qualification.
  • Copywriting or proofing training or qualification.

Objective decision making

Essential

  • Understands the limits of their knowledge and experience and when to refer decisions to others.
  • Acts consistently with the Care Inspectorate values to achieve the desired outcomes.
  • Keeps aims and objectives consistently at the heart of decision making.

Planning and organisation

Essential

  • Plans workload effectively in the short, medium and long term in conjunction with their line manager and work to strict deadlines.
  • Demonstrates attention to detail in all areas.
  • Shows initiative and proactively works without close supervision.

Team working

Essential

  • Tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
  • Values and makes use of the skills, knowledge and experience of others.
  • Cooperates with and supports others.

Personal accountability and responsibility

Essential

  • Takes responsibility for actions.
  • Maintains a high standard of work and actively looks for opportunities to improve their work.
  • Demonstrates initiative within own areas of expertise.
  • Ambitious and positive in quality assuring their work.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.


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Job profile

Job Title: Communications Co-ordinator (Safe staffing programme)

Responsible to: Communications Manager

Principal working contacts

  • Communications Manager
  • Communications colleagues
  • Head of Corporate Policy and Communications
  • Chief Nurse
  • Safe staffing programme lead and team
  • Managers and employees of the Care Inspectorate
  • External suppliers and agencies

Job purpose
To provide communications advice and deliver communications activity to support the promotion and understanding of the safe staffing programme. Communications activity to support other projects will also be required.

Key responsibilities

  • Help create and deliver a communications plan for the safe staffing programme, which aligns with the communications strategy.
  • Work with the safe staffing programme team to promote its work and engage with the sector on this important area of legislation.
  • Deliver a broad mix of high-quality communications solutions to tight and demanding schedules.
  • Support production and promotion of the organisation’s information and promotional collateral, primarily for the safe staffing programme and for other projects as required.
  • Represent external communications on project groups, taking responsibility to provide dedicated advice and support.
  • Write copy in clear conversational style, following the Care Inspectorate corporate style, for a wide range of content and material, primarily for the safe staffing programme and for other projects as required.
  • Edit and proof copy written by others to ensure clarity and consistency.

Relationship management

  • Develop supportive and productive working relationships with colleagues.
  • Ensure effective working in accordance with Care Inspectorate protocols.
  • Liaise and work collaboratively with professionals and external bodies to promote the work of the Care Inspectorate and share good practice.
  • Represent the Care Inspectorate as required at meetings and events.
  • Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates, primarily for the safe staffing programme and for other projects as required.
  • Commit to the Care Inspectorate’s aims, vision and values to put people at the heart of our overall objective to improve care in Scotland.

Other duties
This job may require some travel, overnight stays and unsocial hours. This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list and jobs can change and evolve over time. The post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.


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Senior Improvement Adviser (Registered Nurse)

Job title: Senior Improvement Adviser (Registered Nurse)           

Salary: £55,530 to £61,314 (Pro rata)

Hours: Part Time 17.5 hours

Location: Flexible (Any Care Inspectorate office)

Contract: Permanent  

About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards the expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.

About the role

We are looking for a colleague who is a registered nurse with a passion for quality improvement to join the Health and Social Care Improvement Team (HSCIT) permanently.

Our team have quality improvement and health expertise. We use this to work strategically and operationally, with internal and external colleagues and frontline care staff. We do this so that people who experience care achieve improved health and wellbeing outcomes that matter to them.

About you

You will have all round knowledge of the health and wellbeing of adults and older people and be educated to degree level or equivalent in Nursing.

You will have significant specialist subject matter expertise and be able to combine it with an understanding of quality improvement theory/change management and its practical application in health and social care settings.

On appointment as Improvement Support Adviser (Registered Nurse), you will be a secondary authorised officer and be registered with the appropriate registration body, in this case NMC.

Registration

The successful applicant will be registered with NMC.

Next steps

You’ll find more information in the job profile and person specification.

If you would like more information or an informal chat about the role, please contact Lynn Flannigan at This email address is being protected from spambots. You need JavaScript enabled to view it.

To apply

If you believe that you are a suitable candidate for this post, please download and complete an application form and equal opportunities form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 17 June 2024.

It is anticipated that interviews will be held no sooner than 2 July at our Dundee Headquarters office.

 


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Equality impact assessments

2020

2019

2018

2017

2016

2015


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Person specification

Job title: Senior Improvement Advisor (Registered Nurse)

Attributes

Experience

Essential

  • Registered General Nurse with all round knowledge of the health and wellbeing of adults and older people in addition to specialist skills and knowledge in one of the following areas:
    • tissue viability
    • nutrition
    • promoting continence
    • palliative and end of life care
    • frailty
  • Be a senior practitioner/manager with the ability to lead and operate at a national level.
  • Experience of successfully managing multi-disciplinary and multi-agency teams across health and social care.
  • Be able to provide general health and wellbeing advice, guidance to all teams in across the Care Inspectorate including early learning and childcare and young people, and signpost where appropriate to specific support.
  • Have current credibility in their field, be this as a practitioner or a nationally recognised role.
  • Experience of working creatively with partners to develop ideas and solutions to deliver change and improvement in a range of areas.
  • Experience of developing and delivering educational programmes in a variety of formats.
  • Experience of leading quality improvement projects.

Desirable

  • Research experience.
  • Experience of evidence based policy development.
  • Experience of working closely with a variety of national bodies.

Education, qualifications and training

Essential

  • Educated to degree level or equivalent in Nursing.
  • Registered with the NMC.
  • Hold a formal qualification in an aspect of improvement science such as Scottish Improvement Leader (ScIL) programme, ROCA/PDA, EFQM or willingness to work towards this or an equivalent quality improvement qualification.
  • Commitment to own CPD.

Skills and knowledge

Essential

  • Enhanced professional skills in a relevant discipline with the ability to apply this into the social care context.
  • Expert knowledge of the social care sector and the interface with health.
  • Understanding of the importance of the involvement of people experiencing care in the co-design and co-production of quality improvement initiatives.
  • Ability to work autonomously in partnership and collaborate with key stakeholders including Scottish Government, HSCPs, LAs, Health Boards and service providers in the statutory, independent and voluntary sector.
  • Excellent negotiating, facilitating, influencing and coaching skills.
  • Understanding of quality improvement theory/change management and its practical application in health and social care settings.
  • Ability to support implementation, spread and sustainability of specific improvements.
  • Ability to develop and maintain extensive internal and external communication systems.
  • Ability to respectfully challenge and influence at all levels.
  • Excellent communicator with the ability to translate plans into actions.
  • ICT skills and ability to use Care Inspectorate systems as required.
  • Politically astute.

Desirable

  • Ability to set up systems to monitor improvement, analyse data and develop quality improvement solutions.

Leading others

Essential

  • Ability to provide leadership, a clear sense of purpose and direction to a professional team and meet the outcomes/improvements of the programme of work.

Management of resources

Essential

  • Ability to bring together the overall work of a team of staff, including staff and budget responsibilities.
  • Ability to manage resources and budgets in achievement of the Care Inspectorate.
  • Ability to drive continuous quality improvement and manage planning and performance processes.

Effective communication

Essential

  • Articulate and positive communicator both in verbal and written communication skills.
  • Ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.
  • The ability to build and guide key stakeholder strategies and manage relationships to secure delivery of the programme and sustain improvements.

Impact and influence

Essential

  • Demonstrates ability to influence at all levels.
  • Ability to promote, lead and implement strategies and change programmes to improve the development and quality of services and reduce health and social inequalities.
  • Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally and at all levels.
  • Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results.

Desirable

  • Ability to take account of wider political and organisational sensitivities to deliver strategic objectives.

Objective decision making

Essential

  • The ability to assist senior/executive management to set, in consultation with others, the overall strategic agenda objectives and performance standards for the programme.
  • Demonstrates analytical and systematic approach to problem solving.
  • Ability to make appropriate and realistic judgments, based on relevant, up to date and verifiable information.
  • The ability to take responsibility for difficult decisions and to remain resilient against possible criticism.

Please note these are key performance outcomes to be used to recruit into the role.


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