Press Release

A care home for older people in Aberdeen must make urgent improvements in the care experienced by residents, inspectors have said.

The Care Inspectorate has served a formal Improvement Notice on Banks O’Dee care home following a complaint and inspection which raised serious concerns.

The notice lists four areas which require urgent improvement.

These include ensuring that residents’ health, welfare and safety needs are met appropriately and consistently.

The provider must ensure that sufficient numbers of competent and qualified staff are working in the home at all times. Management must also make sure staff work together well and ensure that residents’ support needs, wishes and choices are respected.

The provider must also ensure residents are able to maintain existing interests and activities and develop new ones, and exercise lifestyle choices.

The Improvement Notice says care must be planned in a way which sets out how residents’ health, welfare and safety needs will be met and reflects their wishes and choices.

A spokesperson for the Care Inspectorate said: “The Improvement Notice we have issued clearly lays out the improvements we must see so that the care experienced by residents improves quickly.

“We will visit this care home again soon to check on progress and if we are not satisfied that the matters raised are being addressed urgently we will not hesitate to take further action.

“Everyone in Scotland has the right to safe, compassionate care which meets their needs and respects their rights.

“Anyone with a concern can contact our helpline on 0345 600 9527.”

The improvement notice is available here: http://bit.ly/banksodeeIN