On 2 November the current National Enquiry Line (NEL) will be replaced by our new Contact Centre.
The new Contact Centre will specialise in answering general enquires and handling complaints as the first point of contact without so much need to pass callers on to other specialist staff within the organisation. To facilitate this, we have recruited staff with the right skills, knowledge and expertise to replace the duty inspectors.
Please note there will be times when the Contact Centre will need to get advice from other departments about your enquiry, but as time goes on the Contact Centre Team will build their knowledge and will be able to deal with all general enquiries with little or no assistance.
As the Contact Centre is a new development we would ask for your patience to allow the changeover to embed in and allow us to create an efficient Contact Centre that will support the organisation and its stakeholders.