Person specification
Attributes |
Essential |
Desirable |
Experience |
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Experience of collaborative/ partnership working.
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Education, qualifications and training |
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3 Higher Grades or equivalent. HNC or equivalent. |
Skills and knowledge |
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Understanding of project management
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Key performance outcomes |
Essential |
Desirable |
Leading others |
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Demonstrates experience of delivering change and improvement at an operational level. |
Management of resources |
|
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Effective communication |
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Good public speaking skills with ability to represent the Care Inspectorate at conferences, events.
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Impact and influence |
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Ability to take account of wider political and organisational sensitivities to deliver strategic objectives. |
Objective decision making |
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|
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Job profile
Job title: Planning Manager
Responsible for: Planning Co-ordinator
Principal working contacts
- Executive Director of Scrutiny and Assurance
- Chief Inspectors
- Service Managers
- Team Managers
- Strategic Inspectors
- Inspectors
- Business Support staff
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
- Education Scotland
Job purpose
To manage and co-ordinate the delivery of national inspection planning across a wide range of social care services and services for children and adults to ensure that the Care Inspectorate makes the best use of its resources and performs effectively and efficiently as an independent scrutiny and improvement body.
Key responsibilities
Strategic management
- In conjunction with the Chief Inspector, develop and manage systems and processes to support effective national inspection planning in order to meet corporate aims and objectives.
- Build and maintain effective partnerships with Education Scotland, Healthcare Improvement Scotland and other scrutiny and improvement partners to support effective and efficient joint inspection planning.
- In conjunction with the Chief Inspector develop and deliver strategies, action plans and targets for inspection planning in support of corporate aims and objectives.
Operational management
- Manage and co-ordinate the effective and efficient delivery of scrutiny and improvement planning activity.
- Manage and maintain scrutiny plans for the current year and draft plans for subsequent years, ensuring inspection planning activities are consistent with the Care Inspectorate’s objectives and targets.
- Ensure that the provision of the inspection and capacity planning information is accurate, up-to-date and reliable for managers and staff throughout the organisation to support the planning and delivery of the Care Inspectorate’s scrutiny and improvement functions.
- Plan and execute the strategic objectives for inspection planning systematically in alignment with the Care Inspectorate’s business objectives.
- Promote continuous improvement in all aspects of inspection and capacity planning, including quality assurance and consistency of practice.
- Participate in the recruitment and selection of staff as required.
- Prepare and present reports to the Chief Inspector, Executive Director of Scrutiny and Assurance or Executive Team as required.
- Deputise for the Chief Inspector and undertake such other duties as may be required by the Executive Director of Scrutiny and Assurance.
People management
- Lead and manage a team, ensuring that they work effectively and efficiently to meet the aims, objectives and targets of Care Inspectorate.
- Provide advice, guidance and support to team members through regular one-to-one supervision, performance development reviews and personal development plans to ensure continuous improvement in their work and support their personal and professional development.
- Coordinate and monitor administrative support to the team
- Promote consistent, high quality practice amongst team members, manage their performance and monitor their standards and behaviour.
- Promote the health, safety and welfare of staff in accordance with Care Inspectorate policies, procedures and guidance.
- Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of work.
Relationship management
- As a manager, model corporate behaviour and demonstrate a strong commitment to organisational values.
- Develop effective working relationships within the team and with managers and staff across the organisation ensuring effective collaborative and cross-directorate working.
- Develop and maintain effective working relationships with partner scrutiny and improvement bodies and other key stakeholders.
- Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
- Promote the work of the Care Inspectorate and raise aware of its work in a positive manner.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
Other duties
This job may require some travel and may involve some overnight stays and unsocial hours.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
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Applications Manager
Job title: Applications Manager
Location: Flexible - Any Care Inspectorate office
Salary: £55,530 - £61,314
Hours: 35 hours per week
Contract: Permanent
About the role
Due to career progression, a permanent vacancy has arisen within our IT service delivery team.
The applications manager is a hands-on role, leading a multi-disciplinary team to deliver the planning, software development, integrations, implementation, release and on-going support of our applications, with a support model that ensures the delivery of service standards to agreed service levels, and leading the development of digital standards through continual service improvement.
About you
You will be educated to SCQF level 9 (e.g. IT degree or graduate qualification in a Software Engineering or related field), with work experience of leading digital/software development in medium-to-large-scale public sector projects. Also, you will be familiar with cloud-based application and development platforms.
You will be able to evidence extensive firsthand work experience of:
- Strong technical expertise in application development, coupled with a comprehensive grasp of computer systems and databases.
- Possess analytical skills to identify and troubleshoot issues, utilizing problem-solving abilities to find solutions and determine root causes designing, building and delivering working solutions to meet customer needs.
- Leading software development and application support teams
- High attention to detail and accuracy with excellent written and verbal communication and interpersonal skills across all levels in an organisation
- Ability to multitask in a fast-paced environment to deliver effective outcomes/targets on time.
- A range of application development technologies.
- Formal Project Management methodologies (for example Agile, Prince2, etc.).
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
Our headquarters is located in Dundee and due to the nature of delivery, it may be required to travel to Dundee or other Care Inspectorate offices.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role please contact Graeme Ferguson at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include a contact telephone number and times that would be best to reach you in your email.
If you believe that you are a suitable candidate for this post, please complete our online application form by 08:00 on Monday 15 July 2024*.
*Please note that if we receive a sufficient number of applications, the advert may close earlier on Monday 17 June.
It is anticipated that interviews will be held at our Hamilton office no sooner than 22 July 2024 (or after 27 June 2024 if the advert closes on the earlier date).
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Planning Manager
Job title: Planning Manager
Salary: £38,553 - £42,597
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Temporary for up to 12 months
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
About the role
Due to a period of absence a temporary vacancy has arisen within our planning team. In this demanding and challenging role, reporting to the head of business change, you will manage and co-ordinate the delivery of national inspection planning across a wide range of social care services and services for children and adults to ensure that the Care Inspectorate makes the best use of its resources and performs effectively and efficiently as an independent scrutiny and improvement body. This will include the management, co-ordination of inspection activities and national and team plans for the current year and draft plans for subsequent years, ensuring inspection planning activities are consistent with the Care Inspectorate’s objectives and targets.
About you
The successful applicant will have an operational background in planning activities, and system and processes, together with workload planning and prioritisation.
You will be educated to standard grade level and hold a relevant HNC qualification. You will have excellent communication skills and be able to demonstrate a broad level of knowledge of working within inspection/regulation of care and associated IT systems alongside the ability to translate plans into action.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role please contact Deborah Holyroyd at This email address is being protected from spambots. You need JavaScript enabled to view it. - please include a contact telephone number and times that would be best to reach you in your email.
If you believe that you are a suitable candidate for this post, please download and complete an application form and equal opportunities form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 22 April 2024.
It is anticipated that interviews will be held no sooner than Wednesday 24 April at our Stirling office.
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Tester
Role: Tester
Location: Flexible (any Care Inspectorate office)
Salary: £40,608 - £43,962
Hours: 35 hours per week
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person for a minimum number of days each week.
About the role
Our vision for IT and Digital Transformation is: Our stakeholders have access to the digital services they need to enable them to improve care service outcomes for every person in the community in Scotland. We are looking to recruit a number of roles that can support our organisation's business applications, working within a dedicated IT and transformation team.
We want your skills to help us develop and enhance our existing services which support operational colleagues. This is an exciting time as we aim to develop and enhance these existing services through and blended agile and traditional approach to delivery. When you join us in this important role you’ll support the Digital Transformation team by contributing towards the overall planning, control and delivery of testing, test data, resources and tools. For example, you might work on the review of observation records, monitor the status and resolution of any defects raised, manage test coverage and traceability, and contribute to test readiness reviews. You’ll also oversee the delivery of end-to-end test plans, managing all activities in the plans to ensure that the acceptance criteria of new feature development is of the highest quality.
This is an exciting opportunity to work with a great team delivering digital services which will improve how we support scrutiny, assurance and improvement for people who experience care in Scotland.
About you
You will have strong exploratory testing experience using test charters to focus test sessions. You will also have experience of testing web applications including aspects such as SQL skills, automated testing, multi-browser, accessibility, regression and usability testing.
You will be educated to degree level or hold equivalent relevant experience. You will also have strong analytical and trouble shooting skills, excellent communication skills and the ability to work under pressure and meet targets.
We are looking for the right candidate who is Scotland based due to collaboration and wellbeing support as part of the delivery process.
Next steps
You’ll find more information in the job profile and person specification.
For an informal discussion, please contact Stuart MacKenzie, Head of Transformation, by email in the first instance This email address is being protected from spambots. You need JavaScript enabled to view it.
If you believe that you are a suitable candidate for this post, please download and complete an application form and equal opportunities form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 29 January 2024.
It is anticipated that interviews will take place at our Stirling office no sooner than Tuesday 6 February.
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