Person specification

Job title: Communications Manager

Attributes

Essential 

Desireable
Experience

  • Proven communications experience at all levels across an organisation.

  • Experience of line management of staff

Working with different contacts, external and internal. 

Experience of working within the public sector.

Education, qualifications and training
  • Educated to Degree level or equivalent.
 Communications based subject or equivalent.

Skills and knowledge
  • Effective written and oral communication skills.
  • Excellent organisational skills.
  • Ability to supervise and manage staff and provide training and development opportunities to maximise resources.
  • Excellent IT skills including knowledge of Word, Excel, Access and email packages.
  • Excellent knowledge of internet and websites.
  • Excellent attention to accuracy, details and overall work quality while meeting deadlines as required.
  • Strong project management skills.
  • Ability to work with minimal supervision.
  • Ability to work flexibly dealing with changing priorities at short notice.
  • Ability work as part of a team.
 Knowledge of the social care sector.

 

Competencies/Key performance outcomes 

Description

Effective communication
  • Articulate and positive communicator on a 1-1 basis and in larger groups.
  • Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.

Impact and influence 
  • Demonstrates ability to influence at all levels.
  • Ability to give realistic advice, based on relevant, up to date and verifiable information.
  • Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Improvement focus 
  • Identifies gaps in performance and makes appropriate suggestions for improvements.
  • Aware of trends and changes and maintains professional knowledge and skills.
  • Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.

Objective decision making 
  • Demonstrates analytical and systematic approach to problem solving
  • Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information
  • Ability to analyse complex information.

Planning and organising 
  • Involves others where appropriate and optimises resources to achieve desired results.
  • Regularly reviews joint goals and targets and reprioritises where necessary.
  • Recognises the need to be flexible in order to meet changing priorities.

Team working 
  • Contributes to and supports the work and decisions of the team.
  • Contributes to the shared vision and purpose and shares this effectively
  • Works collaboratively with a wide range of teams across.

 

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.


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Job profile

Job title: Communications Manager

Responsible to: Head of Corporate Policy and Communications

Principal working contacts

  • Head of Corporate Policy and Communications
  • Media Manager
  • Strategic Communications Adviser
  • All other members of the communications and policy team
  • Managers and employees of the Care Inspectorate
  • Suppliers and contractors
  • External stakeholders in the care and regulatory sectors

Job purpose

To support the Care Inspectorate on the direction, delivery and implementation of the communications strategy of the Care Inspectorate alongside the Media Manager, Strategic Communications Adviser and other members of the communications team. To implement innovative communication methods which ensure all stakeholders are kept well informed and support new media development.

Key responsibilities

  • Work under the direction of the Head of Corporate Policy and Communication and alongside the Media Manager and Strategic Communications Adviser to contribute to and support the delivery of the Care Inspectorate’s overall communications strategy and workplan.
  • Providing professional advice and guidance on communications activities and policies to key stakeholders.
  • Monitoring targets, measurement approaches and evaluative strategies to support continual improvement of communications activities.
  • To deputise for the Head of Corporate Policy and Communications on communications-related issues as necessary.
  • Devolved management of part of the Care Inspectorate’s communications budget.
  • Ensure that consistent and complementary messaging is delivered across projects and communications channels, and  that innovation and best practice is spread throughout the communications team.
  • anage the communications coordinators in producing communications for and with our stakeholders e.g. newsletters, bulletins, publications to ensure we are an effective, leading edge, communications channel.
  • Oversee the work of communications coordinators involved in the development of the website.
  • Provide communications advice, guidance, practical materials and assistance to colleagues as required.
  • Manage any specific communications projects / work streams, from conception to implementation, in order to provide relevant information in different formats to meet the needs of our stakeholders.
  • Liaise with external stakeholders, analysing and evaluating information which will inform good practices both for communications.
  • Keep abreast with key issues affecting communications, particularly in the social care sector.

People management

  • Line manage the communications coordinators.
  • Support, develop and coach team members through regular one-to-one supervision, performance development review and personal development plans.
  • Contribute to the recruitment of employees and the implementation of HR policies.
  • Promote consistent and quality practice in team members.
  • Demonstrate commitment to the safety and security of the Care Inspectorate’s data, information systems and devices.
  • Promote the health, safety and welfare of employees, with responsibility for ensuring that the Care Inspectorate health and safety policies, procedures and practice and legislative requirements are met across the team.
  • Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work
  • Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.

Relationship management

  • Develop a productive working relationship with colleagues.
  • Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
  • Liaise with external bodies, statutory and voluntary, to promote the work of the Care Inspectorate and share good practice, as required.
  • Represent the Care Inspectorate as required at meetings.
  • Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
  • Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
  • Model corporate behaviour and demonstrate commitment to organisation values.
  • Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
  • Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
  • Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
  • Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
  • Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other duties

This job requires some travel and may involve some occasional overnight stays and unsocial hours.

This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.


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Job profile

Job title: Planning Coordinator         

Responsible to: Planning Manager

Principal Working Contacts

  • Head of Business Change
  • Executive Director of IT, Transformation & Digital
  • Chief Inspector (Strategic Scrutiny, Children’s, and Adults)
  • Chief Inspector (Children’s Services)
  • Chief Inspector (Adult Services)
  • Executive Director of Scrutiny & Assurance
  • Chief Inspector (Registration and Complaints)
  • Executive Director of Strategy and Improvement
  • Service Managers
  • Planning Manager
  • Inspectors / Strategic Inspectors
  • Managers and employees of the Care Inspectorate
  • External agencies/service providers/service users and carers
  • Education Scotland, Healthcare Improvement Scotland, Her Majesty’s Inspectorate of Constabulary in Scotland

Job purpose

To coordinate the delivery of national inspection planning across a wide range of social care services and services for children and adults to ensure that the care inspectorate makes the best use of its resources and performs effectively and efficiently as an independent scrutiny and improvement body. 

Key responsibilities

Strategic management

  • In conjunction with the Planning Manager, develop and manage systems and processes to support effective national inspection planning to meet corporate aims and objectives.
  • In conjunction with the Planning Manager, develop and manage systems and processes to support effective and efficient deployment of resources for all the Care Inspectorate’s scrutiny and improvement functions.
  • Maintain effective partnerships with Education Scotland, Healthcare Improvement Scotland, Her Majesty’s Inspectorate of Constabulary in Scotland and other scrutiny and improvement partners to support effective and efficient joint inspection planning.
  • Support the Planning Manager in formulating objectives, strategies, action plans and targets for inspection planning activity to ensure that these are achieved.

Operational management

  • Support and coordinate the efficient and effective delivery of scrutiny and improvement planning activity.
  • Support the management and maintenance of scrutiny plans for the current year and draft plans for subsequent years.
  • Promote continuous improvement in all aspects of inspection and capacity planning.
  • Support the Planning Manager with the preparation and presentation of reports for other senior managers.
  • Plan, coordinate, and maintain regulated care and strategic inspection plans and provide information as required to Care Inspectorate colleagues and scrutiny partners.
  • Deputise for the Planning Manager and undertake such other duties as may be required by the Planning Manager.

People management

  • In conjunction with the Planning Manager, manage and coordinate the work of the Planning Assistants on a day-to day basis and ensure they are deployed effectively and efficiently to meet the aims, objectives, and target of the Care Inspectorate.
  • Provide advice, guidance, and support to Planning Assistants through regular one-to-one supervision, performance development reviews and personal development plans to ensure continuous improvement in their work and to support their personal and professional development.
  • Promote consistent, high quality practice amongst staff, and manage the performance and monitor standards and consistency of practice of all employees delivering inspection planning activity.
  • Create and sustain a learning culture which promotes the development of employees to maximise their potential and contribution to meeting the organisation’s objectives.
  • Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices, and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Relationship management

  • Develop strong professional relationships with managers and staff across the organisation ensuring effective collaborative and cross directorate working.
  • Develop and maintain effective working relationships with partner scrutiny and improvement bodies and other key stakeholders.
  • Demonstrate a commitment to the Care Inspectorate’s aims, vision, and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
  • Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives, and advocates.

Other duties

This job may require some travel and may involve some overnight stays and unsocial hours.

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.


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Person specification

Job title: Planning Coordintor

Attributes

Essential

Desireable 

Experience
  • Experience of planning a range of activities.
  • Staff supervision, systems, and processes.
  • Workload planning and prioritisation.

Experience of collaborative/ partnership working.

Education, qualifications and training
  • You will be educated to SCQF level 7 (e.g., Advanced Higher, Higher National Certificate (HNC), Professional Development Award, Certificate of Higher Education, Modern Apprenticeship, SVQ, etc.).
  • You will be committed to your own Continuous Professional Development (CPD).

Skills and knowledge
  • Ability to communicate effectively, both verbally and in written format.
  • Ability to undertake performance and information analysis.
  • High level of data management and manipulation skills.
  • Excellent IT skills, in particular MS Access and Excel (including the use of pivot tables).
  • Capable of challenging current thinking in a positive and constructive way to develop new and innovative approaches to planning and improvement.
  • Ability to translate plans into action.
  • Effective negotiating and influencing skills
  • Knowledge of inspection/regulation of care.
  • Demonstrate understanding of equality and diversity. 

Understanding of project management.

Key performance outcomes

Essential

Desirable

Planning and organising
  • Ability to plan workload effectively in the short, medium, and long term in conjunction with the Planning Manager and work to strict deadlines.
  • Can demonstrate attention to detail for both numerate and literate work.
  • Ability to show initiative and work without close supervision.
  • Ability to react to changing priorities and to prioritise conflicting demands.
  • Ability to forward plan and prevent any operational difficulties. 

Management of resources
  • Ability to bring together the overall work of a team of staff and involve team members in decision-making.
  • Manage resources effectively and in accordance with Care Inspectorate’s corporate aims and objectives.  
  • Delegates tasks effectively to others.
  • Identifying skills and experience of individual staff and making the best use of resources.
  • The ability to adopt a flexible approach to competing priorities and changing circumstances and encourages and supports others to so.
  • Ability to drive continuous improvement
  • Applies rules and procedures sensibly. 

Impact and influence
  • Demonstrates ability to influence at all levels.
  • Demonstrable ability of promoting, leading and implementing strategies and change programmes.
  • Evidence of building positive relationships, engaging, and collaborating effectively with others internally and externally.
  • Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results.

Ability to take account of wider political and organisational sensitivities to deliver strategic objectives.

Objective decision making
  • Ability to assist the Planning Manager and to develop strategies and action plans with others, in line with corporate aims and objectives.
  • Demonstrates an analytical and systematic approach to problem solving.
  • Ability to make appropriate and realistic judgments, based on relevant, up to date and verifiable information
  • Ensures that team members have appropriate support, resources, and authority levels to make decisions quickly and effectively.
  • Encourages and supports devolved decision-making.
  • Considers the Care Inspectorate’s strategic vision, corporate aims and objectives and values in leading and managing others
  • Ability to take responsibility for difficult decisions and to remain resilient against possible criticism. 

Effective communication
  • Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
  • Ability to produce written and verbal communication which is clear and concise.
  • Ability to form constructive relationships with managers and staff at all levels of the organisation.
  • Ability to communicate effectively with external stakeholders and manage partnership arrangements effectively to secure positive outcomes/key deliverables. 

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.


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Communications Coordinator

Job title: Communications Coordinator

Salary: £38,553 to £42,597 (Pro Rata)

Hours: 28 hours per week (Flexible, pattern of work can be discussed)

Location: Flexible - Any Care Inspectorate office

Contract: Temporary for 6mths (possible further 6mth extension)

About us

We are the independent scrutiny and improvement support body for social care and social work services in Scotland. We provide assurance for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is for world-class social care and social work in Scotland, where everyone in every community experiences high-quality care, support and learning, tailored to their rights, needs and wishes.

We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.

About the role

We are offering an excellent temporary opportunity for an energetic and creative communications coordinator to join our communications team at the Care Inspectorate. You will be a key member of our team, providing a wide range of skills, experience, knowledge, and advice to support the communications activity for a diverse range of projects.

About you

You will be Educated to degree level or equivalent, you will have a successful record of accomplishment in communications with extensive experience of delivering a wide range of creative solutions across the broad spectrum of communication channels.

You will be highly motivated and enthusiastic with excellent interpersonal skills along with the ability to react to changing priorities and conflicting demands while building effective working relationships.

Next steps

You’ll find more information in the job profile and person specification.

If you would like more information or an informal chat about the role please contact Lisa Rooke (Head of Corporate Policy & Communication) at This email address is being protected from spambots. You need JavaScript enabled to view it..

Please include a contact telephone number and times that would be best to reach you in your email.

If you believe that you are a suitable candidate for this post, please download and complete an application form and equal opportunities form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 29 April 2024.

Assessment and interviews are expected to be in person at our Dundee ofice after 8 May 2024.


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