Chief Inspector Support Assistant

Job title: Chief Inspector Support Assistant

Salary: £27,696 – £30,357

Hours: 35 hours per week

Location: Flexible (Any Care Inspectorate office) – with expectation of travel to Dundee Head Office for team working requirements

Contract: Temporary until 31 March 2026

About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.

About the role

We are recruiting for one Chief Inspector Support Assistant on a temporary contract to cover maternity leave up until 31 March 2026. This postholder will provide a PA role in supporting the Chief Inspector for Strategic Scrutiny and their Service Managers. Their work focuses on the scrutiny, assurance and improvement of services provided by local authority social work services and partnerships.

Their teams look at services for children and families, adults and older people and people involved with the justice system. They explore how adults’ and children’s rights are promoted and upheld, the extent to which they are enabled to exercise choice and control in how their support is provided, and the outcomes they experience.

Reporting to the Executive Support Officer, you will be part of a small team of Chief Inspector Support Assistants and part of the wider Executive and Committee Support team.

Duties will be varied and include prioritising correspondence, dealing with internal and external enquiries, composing responses to routine correspondence, managing diaries, making appointments, and arranging travel, accommodation, meetings, conference rooms, and hospitality for visitors as necessary.

Having excellent planning and organisational skills, you will be expected to co-ordinate the administrative process for Scottish Government briefings and adhering to strict deadline requirements.

The role will also include the preparation and circulation of agendas and paperwork for meetings, attendance at internal and external meetings, taking notes and action records, monitoring the shared mailbox and dealing with any tasks required, formatting documents for high level management meetings, maintaining staff list spreadsheets and assisting in the design and preparation of PowerPoint presentations as and when required.

About you

You will have experience of providing business support to senior management in a fast-paced change environment. You are highly organised and able to plan and manage your time and workstreams efficiently and effectively. You understand that priorities and deadlines can change quickly, and you respond flexibly and effectively.

You will have a proactive approach and be confident in using your own initiative. Your attention to detail is meticulous and you have a clear commitment to maintaining high standards. You are a great team worker and able to build and maintain good working relationships.

You will have excellent word processing and IT skills with experience of Microsoft applications, including a good working knowledge of Excel. You will also have experience of diary management and taking detailed notes or minutes.

Next steps

You’ll find more information in the job profile and person specification.

If you would like more information or an informal chat about the role please contact recruitment team at Recruitment@careinspectorate.gov.scot, please include a contact telephone number and times that would be best to reach you in your email.

If you believe that you are a suitable candidate for this post, please complete the online application form by no later than by 08:00 on Monday 19 May 2025.

It is anticipated that interviews will take place on from 29 May 2025 at our Dundee office.

Awards and charters

We are proud to be a Disability Confident Leader, the highest level of accreditation within the UK Government’s Disability Confident scheme. This recognises our strong commitment to inclusion, diversity, and the creation of an accessible and supportive workplace for all.

The Disability Confident scheme helps employers recruit and retain great people by:

• Challenging attitudes and increasing understanding of disability
• Drawing from the widest possible pool of talent
• Securing high-quality staff who are skilled, loyal and hard working
• Improving employee morale and commitment by demonstrating fair treatment

As a Disability Confident Leader, we go beyond our own organisation by:

• Advocating for disability inclusion across our sector
• Sharing best practice and encouraging other employers to become Disability Confident
• Demonstrating leadership in creating inclusive recruitment and employment practices
• Actively engaging with disabled people to improve policies and practices

The scheme has three levels designed to support employers on their Disability Confident journey:

1. Disability Confident Committed (Level 1)
2. Disability Confident Employer (Level 2)
3. Disability Confident Leader (Level 3)

We actively encourage applications from people with a disability by offering an interview to any candidate who meets the minimum criteria for the job. These criteria are clearly outlined in the person specification for each vacancy we advertise. 

We are members of Happy to Translate (HTT) - a national scheme which enables organisations to engage effectively with customers who speak little or no English.

Members are inclusive organisations that are committed to making their services available to all. Guidelines help members to embed an ethos of cultural awareness and sensitivity in every aspect of their communications so that customers are not marginalised as a result of language barriers.

HTT tools and processes equip staff with the skills and knowledge needed to communicate with those who speak little or no English. 

Our LGBT Charter Group works to support us to be an inclusive employer. 

We develop policies and procedures that engage with the LGBT community across Scotland.  They tell us about the care services they experience.

Our purpose is to deliver the action plan from our  Equality Outcomes and Mainstreaming Report. ​ We are focused on promoting LGBT:​

•  Equality​
•  Diversity ​
•  Inclusion​

The real Living Wage is an independently calculated rate based on the cost of living and is paid voluntarily by employers.  

The rate is calculated annually by The Resolution Foundation on an analysis of the wage that employees need to earn in order to afford the basket of goods required for a decent standard of living. This basket of goods includes housing, childcare, transport and heating costs.

Living Wage Scotland was established in April 2014 with the aim of increasing the number of employers in Scotland who are recognised for paying their staff the real Living Wage. Hosted by The Poverty Alliance, Living Wage Scotland works in partnership with the Living Wage Foundation and is funded by the Scottish Government.

We recognise and are committed to the Living Wage.  Being an accredited Living Wage employer demonstrates us as a responsible employer to our staff and networks.

We are accredited by Investors in Young People (IiYP) – a national award that recognises our commitment to supporting young people in developing the skills and confidence needed to succeed in the workplace.

IiYP is the only people management standard focused specifically on how employers attract, develop, and retain young talent. This accreditation highlights our dedication to creating meaningful opportunities and a supportive environment for young people entering the workforce.

We work closely with Skills Development Scotland and, when capacity allows, continue to explore opportunities to support the family of apprenticeships, including foundation, modern, and graduate pathways. For applicants, this means joining an organisation that values growth, invests in potential, and is committed to helping individuals build fulfilling careers.

The Plain English Campaign recognise organisations and individuals who have genuinely made an effort to present themselves using clear and concise English.  Our organisation is committed to providing public information as clear as possible.

Our organisation is committed to providing an environment where people who are bereaved feel supported by the people around them.

Scotland’s first Bereavement Charter for Children and Adults was launched in April 2020.  The Care Inspectorate are proud to have been involved alongside other organisations in the development of the Bereavement Charter. 

It contains thirteen statements which describe what the best bereavement care and support should look like.  It has been developed to support individuals and communities who struggle with the death of someone they know or someone in their community.  The charters is designed to help us understand not only the importance of bereavement support, but what that support needs to look like and attempts to describe what good bereavement support can look like and what difference it can make.  It is hoped that the Charter will help us as a nation become more effective at supporting people to grieve.

Please find more information about the Bereavement Charter here. 

We are proud to announce that we are an Established Carers Positive organisation.  We are committed to providing a working environment where carers are valued and supported.  Carer Positive is funded by the Scottish Government award that is awarded to employers who can provide evidence that they meet criteria in five areas.

• Identification of carers
• Policy
• Workplace support
• Communication, awareness raising and training
• Peer support

Please find more information about Carer Positive here.

The Care Inspectorate uses the "Happy to Talk Flexible Working" logo to show its commitment to open conversations about flexible working from the start of recruitment. This reflects our dedication to creating an inclusive and supportive workplace where people can thrive professionally while balancing personal responsibilities.

By embracing flexible working, we aim to attract diverse talent, promote wellbeing, and foster a culture of fairness and transparency—values that are central to our purpose and the way we work.

Please find more information about happy to talk flexible working here.

The Developing the Young Workforce (DYW) logo represents a national initiative that helps bridge the gap between education and employment in Scotland. DYW is employer-led and works to make it easier for businesses to engage with young people in schools and colleges. Through meaningful partnerships, DYW supports young people in developing the skills, confidence, and experience they need to succeed in the world of work.

The Care Inspectorate is proud to have made a DYW Pledge, demonstrating our commitment to shaping Scotland’s future workforce and supporting young people on their journey into employment.

We are pleased to share we are a signatory of the Business in the Community Race at Work Charter. We know that ethnic minorities still face significant disparities in employment and progression, and that is something we need to change. The Charter is composed of seven calls to action for leaders and organisations across all sectors. We signed up to taking practical steps to ensure their workplaces are tackling barriers that ethnic minority people face in recruitment and progression and that their organisations are representative of British society today.

Solicitor

Job title: Solicitor

Salary: £49,710 – £54,975

Location: Flexible (Any Care Inspectorate office)

Hours: 35 hours per week

Contract: Temporary (maternity cover to 30 August 2026)

About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.

Starting salary

Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.

About the role

Due to a period of maternity leave, reporting to the head of legal services, you will have the opportunity to play an influential role in the regulation and improvement of care services. You will provide legal advice to operational staff within the Care Inspectorate. You will provide legal support for a wide range of team based corporate projects and contribute to the development of policy and guidance. You will also undertake some appearance work, representing the Care Inspectorate at court hearings and inquiries.

About you

The ideal candidate will be confident, articulate and have excellent communication skills. You will have at least 2 years’ post qualifying experience but could be an experienced solicitor interested in a challenging and varied post. You should have Sheriff Court experience, preferably in relation to statutory licensing or regulatory matters and you will hold, or be entitled to hold, a full Practising Certificate issued by the Law Society of Scotland.

If you don’t meet the full two years of relevant post-qualifying experience but believe you meet the remaining essential criteria, we may still consider your application. However, please note that this post is not suitable for assignations or traineeships.

To apply

You’ll find more information in the job profile and person specification.

If you would like more information or an informal chat about the role please Kenneth McClure, head of legal services via email kenneth.mcclure@careinspectorate.gov.scot including a contact telephone number and times that would be best to reach you, where appropriate.

If you believe that you are a suitable candidate for this post, please complete our online application form by 08:00 on Monday 9 June 2025.

We expect interviews to take place in the week commencing 16 June 2025.

We are looking for the successful candidate to be available to start on Monday 14 July, subject to our standard pre-employment checks.

Executive Support Officer

Job title: Executive Support Officer

Salary: £32,253 - £35,676

Hours: Full-time, 35 hours per week

Location: Any Care Inspectorate Office – with expectation of travel to Dundee and other offices when required

Contract: Permanent

About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.

Starting salary

Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.

About the role

This is an exciting opportunity for a motivated, enthusiastic and experienced individual to join our Executive and Committee Support team. The team provides high-level and confidential support to the Care Inspectorate Board and Committees, the Board Chair, the Chief Executive, Executive Directors and Chief Inspectors. The Executive Support Officer will play a lead role in delivering and managing this support.

The purpose of the role is to provide comprehensive support to Committees of the Care Inspectorate Board, strategic and other high-level meetings. The role will also be responsible for managing, supporting and developing members of their team in the provision of confidential high-level executive support.

About you

You will have experience of providing confidential business support at senior level, including servicing committees and strategic meetings, and minute taking. You will have some experience in managing and motivating teams and applying staff policies and procedures.

You are highly organised and able to plan and manage your time and workstreams efficiently and effectively in a fast-paced change environment. You understand that priorities and deadlines can change quickly, and you respond flexibly and effectively. You will have a proactive approach and be confident in using your own initiative. Your attention to detail is meticulous and you have a clear commitment to maintaining high standards. You are a team player and able to build and maintain good working relationships. Holding a relevant qualification in administration, management or business studies, you will possess good communication, planning and organising skills together with an excellent working knowledge of Microsoft Office packages.

Next steps

You’ll find more information in the job profile and person specification.

If you require any further information, or for an informal discussion, please contact Fiona McKeand, Executive and Committee Support Manager on fiona.mckeand@careinspectorate.gov.scot.

If you believe that your expertise, skills and motivation make you suitable for this post, please complete our online application form by no later than 08:00 on Monday 7 July 2025.

Interviews will be held at our Headquarters, Riverside Drive, Dundee on week commencing 21 July 2025.

Our customer service

The strategy and the associated internal and external customer service standards show how we will embed a customer focus across all of our work, including redesigning the way we engage with people and how we build internal and external relationships. The aims of the strategy are to ensure an inclusive approach to providing quality services to our customers and colleagues. 

Customer Service Strategy 

Internal Customer Service Standards 

External Customer Service Standards