Digital Transformation
Since 2024, we have been working on our Stage 2 Digital Transformation project to modernise the Care Inspectorate's systems. This is a people-centred initiative, and we have listened to feedback from voices across the sector.
The new system is designed to simplify and streamline our interactions, giving you a single, unified provider portal that is easy to use. By making our processes more efficient, we free up time for both the Care Inspectorate and your service to focus on improving the quality of care for people who experience care. This transformation is about more than just technology. It is about building a better, more supportive way of working together.
New provider portal
We are delighted to announce that the new provider portal is scheduled to go-live in early June 2026.
We know that moving to a new system requires preparation, and we are fully committed to supporting you every step of the way over the next three to four months. We will be in regular communication with all care providers and services, detailing the steps you need to take.
We will also work closely with sector bodies, umbrella organisations, and charities to ensure the message reaches everyone. Please be assured that your Internal Relationship Managers and Link Inspectors will be ready to liaise with you directly.
Resources
To ensure a smooth transition, we will launch a comprehensive programme of support, which includes a suite of on-boarding resources - bitesize videos, frequently asked questions, and guides - as well as a schedule of online events. These resources will give you and your team the knowledge and confidence to begin using the provider portal immediately.
We look forward to working with you to deliver this important modernisation for the care sector. Your support in preparing for the launch will be invaluable as we work towards a more efficient and effective regulatory system.
As a first step, we will be asking you to provide us with details of the people in your services who will need to access the new provider portal. This is an important step to ensure you can continue to meet your statutory obligations when we go-live with the new portal. Further instructions will be issued to all providers.
Read moreNational review of group-based child sexual abuse and exploitation

The Care Inspectorate (CI) and His Majesty’s Inspectorate of Constabulary in Scotland (HMICS) have been asked by Scottish Government Ministers to lead a joint inspection working with Healthcare Improvement Scotland (HIS) and His Majesty’s Inspectorate of Education in Scotland (HMIE) into group-based child sexual abuse and exploitation.
Letter from Scottish Government requesting National Review (pdf)
Care Inspectorate response to request for National Review (pdf)
Read more
Partnership guide
Partnership guide documents
Read more
Why your annual return is so important
This year’s annual returns have now closed. We would like to thank everyone who submitted their annual return to us by the deadline, Tuesday, 17 February 2026. The information you have provided will help us plan, inform and carry out our inspections and improvement work.
Why your annual returns are so important
Every year in January and February, we ask care service providers to complete an annual return. It asks for a great deal of information about your service and the people who use it. It is important to know why you are asked for this information, and what we do with it.
First and foremost, the information you provide in the annual return helps us understand your service. This means inspectors are able to plan and prepare for effective inspections that are focused appropriately.
Not only is the annual return important for planning and focusing inspections, but the information you also give provides a national picture, which can help the us and other partner organisations in a number of ways.
Even inactive services must submit an annual return.
If a service was registered on or after 1 October 2025, it should try to complete an annual return this year. Although it is not mandatory for these services, any information supplied will be used by the Care Inspectorate and Scottish Government.
Benchmarks and comparisons for inspectors
Inspectors can compare a service they are looking at with national averages to identify potential issues. For example, if the inspector is preparing to inspect a service with higher staff turnover than average, when they inspect, the inspector might look at the impact this could have had on the quality of care and outcomes for people using that service.
Publishing statistics
We also publish statistical reports of some of the annual returns data. We also use the annual return data to inform many of our other publications such as:
National policy makers (the Scottish Government) can use these summaries and publications to shape and evaluate national policies and providers can see how their service compares with other services.
Supporting improvement
The intelligence we gather through annual returns helps us target our improvement activity and support within social care. It is a great source of baseline data across a variety of health and wellbeing indicators which we use to identify, drive and track improvement, for example infection control, nutrition and the recruitment and retention of staff. The data also helps us to identify trends and topics by both geographical area or service type, so that we can see where best to focus our improvement support work, for example, improvement workshops or new resources and guidance for care services across the sector.
Reducing duplication and sharing information
We also share information with other public bodies to reduce duplication and the costs of data collection for both the taxpayer and the people providing data. For example, anonymised staffing information is shared with the Scottish Social Services Council, so they can develop intelligence about the workforce without having to collect additional data from care services.
If you need help accessing the annual return, you can call our contact centre on 0345 600 9527 or read our frequently asked questions.
Read moreDatastore
Our datastore is an online statistics tool for professionals who need to know about care services in Scotland. It can provide information such as the number of care homes for older people in a particular area, or how many complaints have been upheld in the last year.
The Datastore provides information about the type and quality of care services in Scotland. All current services (as at the date of the file) are included in the datastore, services that cancelled since the last update are removed and newly registered services are added each month.
The Datastore is available to download in two formats: an excel XLSX format which contains some pre-prepared pivot tables to assist with data analysis and a CSV format which only contains the data. These files are updated monthly. There is also a tab available in the XLSX file which has definitions and notes on each of the data fields and it is recommended that this is used alongside the data as a reference.
All content is available under the Open Government License, unless otherwise stated.
Our Intelligence Team compile and manage the information within the Datastore. For help using this or any queries relating to its content or use then please email our Contact Centre
You can find the latest datastores here.
If you have any queries regarding this or need more information, please email our Contact Centre
Datastores, year-end, are available below:
- Datastore (as at 31 March 2025) Excel with Pivots
- Datastore (as at 31 March 2025) CSV
- Datastore (as at 31 March 2024) Excel with Pivots
- Datastore (as at 31 March 2024) CSV
- Datastore (as at 31 March 2023) Excel with Pivots
- Datastore (as at 31 March 2023) CSV
- Datastore (as at 31 March 2022) Excel with Pivots
- Datastore (as at 31 March 2022) CSV
- Datastore (as at 22 March 2021) Excel with Pivots
- Datastore (as at 22 March 2021) CSV
- Datastore (as at 31 March 2020) Excel with Pivots
- Datastore (as at 31 March 2020) CSV
- Datastore (as at 31 March 2019) Excel with Pivots
- Datastore (as at 31 March 2019) CSV
- Datastore (as at 31 March 2018) Excel with Pivots
- Datastore (as at 31 March 2018) CSV
- Datastore (as at 31 March 2017) Excel with Pivots
- Datastore (as at 31 March 2017) CSV
- Datastore (as at 31 March 2016) Excel with Pivots
- Datastore (as at 31 March 2016) CSV
- Datastore (as at 31 March 2015) Excel with Pivots
- Datastore (as at 31 March 2015) CSV