Excellence In Care

A focus on outcomes

Since 2016, the Care Inspectorate has looked more closely at outcomes for people who use care services, and so will only report and grade on quality themes. Individual quality statements will no longer be assessed.

New-style inspection reports help give the public the information they need to choose services for themselves and their loved ones. This follows a public consultation which indicated that our reports were too long and could be more user-friendly.

Services that are performing at good, or better, where there are no concerns or ongoing complaints, will receive the summary report. Services with grades of adequate, weak and unsatisfactory will receive a themed inspection report, where we have changed the format and structure to make the information more concise and easier for people to read, but still contain detailed information on what improvements are needed.

For more information read our Excellence in Care Leaflet.