Job title: Participation Adviser

Job location: flexible (any Care Inspectorate office)

Responsible to: Participation and Equalities, Team Manager

Job purpose

To support the Care Inspectorate in meeting its statutory responsibilities for participation by ensuring that people who experience care, and those important to them, are meaningfully heard and involved. The Participation adviser leads the Volunteer Development Programme, drives participation development across the organisation, and provides line management to Participation coordinators. A key focus is to ensure volunteers are well supported, confident in their contribution, and effectively and purposefully deployed to strengthen and enhance our organisational work.

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all duties, and we recognise that jobs change and evolve over time.

Principal working contacts

• Participation and Equalities Team Manager
• Equalities Professional Adviser
• Participation Co-ordinators
• People experiencing care - people who use services and their carers
• Managers and colleagues across the Care Inspectorate
• Service providers
• External participation networks for people experiencing care, carers and care experienced children and young people

Key accountabilities

Support Participation

• Develop, drive and maintain the plan for involving people who experience care including proposals for the recruitment, training and support within the volunteer development programme.
• Assist in the development and implementation of the Care Inspectorate’s plan for involving all people who use care services and their carers in inspection and scrutiny activities.
• In conjunction with Participation & Equalities team colleagues, develop and implement proposals for the participation of people in the Care Inspectorate’s work including, organisational workforce development, staff recruitment, and the delivery of scrutiny and assurance activities.
• Build relationships and networks with external support agencies for people experiencing care to strengthen participation activities.
• Assist in the development and implementation of policies and procedures to support the participation of people experiencing care within the Care Inspectorate.
• Lead with the recruitment, selection and development of inspection volunteers as appropriate.
• Give advice and information to members of the public, service providers and other agencies relating the participation activities within the Care Inspectorate.
• Prepare reports and written guidance on matters related to the development of the participation of people who use social care and social work services and their carers/ families for internal and external use.
• Arrange and contribute to/facilitate events – seminars, workshops, information/development sessions, input to conferences as required, both internally and externally.

Relationship management

• This post has line management responsibility for some staff in the equalities and participation team (participation co-ordinators).
• Develop effective working relationships with colleagues
• Effectively contract manage any outsourced contracts related to participation
• Portray a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
• Work with external agencies.

Other duties

This is not a contractual document. We will expect the post holder to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Attributes

We will use these attributes to recruit the role.

Experience

Essential:

• Experience of managing or coordinating volunteers
• Proven experience of line managing staff, including supervision, performance management and personal development.
• Experience of inclusive recruitment, selection and onboarding processes for volunteers.
• Experience in handling sensitive or confidential situations using a trauma informed approach.
• Experience of working with groups and facilitating inclusive participation activity.
• Experience in chairing and facilitating meetings, and creating safe, supportive spaces for people with lived care experience to contribute

Desirable:

• Understanding of inspection, improvement and the work of the Care Inspectorate.
• Experience in managing projects and contracts with external partners.
• Experience in leading codesign or coproduction to develop / redesign services.
• Experience of working with external involvement or lived care experience networks.
• Experience of managing or coordinating volunteers with lived experience of care.

Education, qualifications and training

Essential:

• Demonstrable experience of engaging communities and/or individuals in matters that directly affect them, ensuring their voices influence decision making and service delivery.
• Educated to SCQF Level 9 (or equivalent) in community learning and development, social work, education, health, social care, or a related discipline.
• A strong commitment to continuous professional development (CPD) and maintaining up to date knowledge relevant to the role.

Desirable:

• Demonstrable experience of using the Scottish Approach to Service Design.

Skills and knowledge

Essential:

• Strong understanding of the issues and experiences of people who use social work and social care services, including the barriers they face and the factors that support positive outcomes.
• Knowledge of trauma informed and asset based practice, and the ability to apply these approaches when engaging with individuals and communities.
• Awareness of the current policy landscape for people experiencing care and care experienced people in Scotland, such as The Promise, UNCRC incorporation and national Dementia Strategy.
• Proficient IT skills, including confident use of Microsoft Excel and Microsoft Word.

Desirable:

• Experience in chairing and facilitating meetings.

Key performance outcomes

We will use these key performance outcomes to recruit for the role.

Effective communication

Essential:

• Effective communicator, both orally and in writing, with the ability to apply different approaches to communication as required.
• Ability to build and maintain constructive working relationships with others internally and outside the organisation.

Desirable:

• Knowledge of different models and approaches to involving people.

Improvement focus

Essential:

• Aware of trends and changes and maintains professional knowledge.
• Encourages and promotes ideas and expects others to do likewise.
• Generates creative ideas and provides SMART solutions for improvement.

Desirable:

• Experience of project working, presenting to groups and participatory appraisal methods.

Working in partnership

Essential:

• Works with partners to develop shared goals, objectives and support processes.
• Identifies and created opportunities to work in partnership with stakeholder groups.

Desirable:

• Experience of working with external involvement networks.

Team working

Essential:

• Remains tolerant and fair towards others always.
• Contributes to shared vision and purpose.
• Contributes to and supports the work and decisions of the team.

Objective decision making

Essential:

• Makes effective decisions based on critical evaluation of all the relevant facts.
• Understands the limits of their own knowledge & experience and when decisions need to be referred.
• Is prepared not to make a decision if insufficient evidence is available.
• Learns from experience focusing on preventing recurrence when things go wrong.

Job title: Intelligence Researcher

Job location: flexible (any Care Inspectorate office)

Responsible to: Senior Intelligence Analyst

Job purpose

To support the delivery of a professional analytical function for the Care Inspectorate’s strategic inspection programmes, in particular the joint national review of group-based child sexual abuse and exploitation.

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all duties, and we recognise that jobs change and evolve over time.

Principal working contacts:

• Head of Data and Information
• Service Manger Strategic Scrutiny Adults
• Intelligence and Analysis Manager
• Senior Intelligence Analyst
• Strategic Inspectors
• Information Analysts
• Strategic Support officers
• External agencies including inspection partners and contacts within health and social care partnerships (HSCPs)
• Managers and employees of the Care Inspectorate

Key accountabilities

Intelligence research, support and coordination

Provide analytical support for the Care Inspectorate’s Strategic Inspection programmes which includes:

• The maintenance and development of data collection tools to ensure they meet the needs of the inspection programme
• Identify and summarise key inspection findings in the form of written and visual analysis reports for both internal and external audiences.
• Work collaboratively with colleagues in both the Intelligence team and wider strategic team to identify and resolve data quality issues and improve the programme’s data collection and reporting process.
• Maintain GDPR compliance when working with confidential and sensitive data.
• Provide ongoing analytical advice and support to inspection leads and external colleagues when required.
• In conjunction with Intelligence analysts, develop and deliver local area statistical profiles for specific topics.
• Respond to and co-ordinate internal and external requests for intelligence team support.
• Identify, investigate and resolve data quality issues, and co-ordinate responses to data cleaning programmes.
• Undertake such other duties as may be required.
• Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of work.

Relationship management

• Develop effective working relationships within the team and with colleagues across the organisation and externally, ensuring effective collaborative working.
• Contribute to the continuous development of the Care Inspectorate and support change effectively and creatively.
• Adhere to effective working protocols in accordance with the Care Inspectorate’s policies and procedures.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Other duties

This is not a contractual document. We will expect the post holder to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

This job may require some travel.

Attributes

We will use these attributes to recruit the role.

Experience

Essential:

• Experience in some of the following:
  • Working with and reporting on statistical data.
  • Working with large volumes of data.
  • Performance measurement and reporting
  • Identifying and resolving data quality issues
  • Working with external/internal colleagues at all levels

Desirable:

• Experience of working within the social care sector
• Experience of working with confidential and sensitive data
• Knowledge of and experience in using the Care Inspectorate’s ICT systems

Education, qualifications and training

Essential:

• Educated to SCQF level 7 or have the equivalent appropriate work experience.

Skills and knowledge

Essential:

• Experienced in the use of MS office packages. In particular must be an experienced user of Excel and Word to an advanced level, including the use of functions, and pivot tables.
• Experienced in working with data to produce accurate, well-presented tables and charts of data.
• Effective written and oral communicator.
• Well developed interpersonal skills.
• Good literacy skills.
• Understanding of data quality issues

Desirable:

• Experience with using Power BI or similar dashboard tools
• Experience of sampling and survey design

Key performance outcomes

We will use these key performance outcomes to recruit for the role.

Effective communication

Essential:

• Articulate and positive communicator on a 1-1 basis and in larger groups.
• Ability to express ideas clearly and concisely and to adapt communication to suit the needs and abilities of different audiences.
• Portrays a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
• Listens actively to people, questions and checks understanding.

Impact and influence

Essential:

• Ability to give realistic advice, based on relevant, up to date and verifiable information
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally

Improvement focus

Essential:

• Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
• The ability and willingness to learn new skills quickly.

Planning and organising

Essential:

• Uses a systematic approach to manage and accommodate competing workloads, often under pressure to tight deadlines
• The ability to work autonomously with the minimum of supervision
• Involves others where appropriate and optimises resources to achieve desired results.
• Recognises the need to be flexible in order to meet changing priorities

Flexibility

Essential:

• Demonstrates a flexible, positive approach to work.
• Listens to feedback and ideas from people and takes appropriate and considered action.
• Adapts well to change, adjusting priorities as required.
• Adapts quickly in a fast paced environment, adjusting priorities as required

Team working

Essential:

• Contributes to and supports the work and decisions of the team.
• Works collaboratively with a wide range of teams both internally and externally.

Personal accountability and responsibility

Essential:

• Takes responsibility for decisions and actions taken.
• Maintains a high standard of work and actively seeks out continuous improvement.
• Demonstrates initiative within own area of expertise.
• Takes responsibility for identifying and addressing areas of personal and professional development.