Operational Transformation Lead

Role: Operational Transformation Lead

Contract: Temporary or Secondment for up to 30 months

Salary: £66,402

Hours: 40 hours per week

Location: Flexible (Any Care Inspectorate office)


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

About the role

We are looking to recruit an Operational Transformation Lead to support the Senior Transformation Business Owner to lead the delivery of an ambitious, complex and critical digital transformation project in line with the Care Inspectorate’s corporate plan 2022-2025. The digital transformation project aims to replace inflexible legacy systems, that are based on now outdated technologies, with an updated platform and build upon our essential risk-led scrutiny model.

You will lead and direct an operational project team and will understand the links and interdependencies between the various project workstreams. You will work closely with internal and external partners to ensure successful delivery of the project. This includes working closely with 3rd party partners, who will also be supporting the overall delivery of the project.

You will have had exposure to overseeing projects and to delivering change. You will have a broad understanding of the social care landscape, of the scrutiny and assurance of regulated services, and of strategic scrutiny.

You will work closely with colleagues to support significant cultural change, consolidate excellence in the Care Inspectorate’s activities and continue to invest in our competent, confident workforce in a way that puts collaboration at the core of our work.

You will be an articulate and positive communicator, both verbally and in written form, with the ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.

We support hybrid working which allows you to split your time between the office and working from home. You will be expected to attend the office from time to time as required. 

To apply

You will find more information in the job profile and person specification.

If you would like to find out more about this role, please contact the recruitment team via email at This email address is being protected from spambots. You need JavaScript enabled to view it. in the first instance.

If you believe that you are a suitable candidate for this post, please download and complete an application form and equalities opportunities form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Monday 23 October 2023.

It is anticipated that interviews will take place during the week commencing 13 November 2023.

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Transactions Assistant

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A shared service role working for both organisations

Transactions Assistant

£24,480 - £26,103 (Pay award pending)

35 hours per week

Temporary until 31 March 2024

Dundee


About the role

We are looking for a Transactions Assistant to join the Transactions team in our Scottish Social Services Council (SSSC) and Care Inspectorate (CI) shared service Finance department.

Reporting to the Transactions Officer, your role will be to carry out a range of finance tasks which support the transactions section within the Finance team, in line with SSSC and CI policies and procedures.

Shared Services

The Shared Service Team provides a range of services to both the Scottish Social Services Council (SSSC) and the Care Inspectorate. Shared Services is of a mix of both Care Inspectorate and SSSC employees integrated into both organisations in Human Resources (HR), Finance, Procurement, Estates and Health and Safety and form the shared service arrangement.

Who are we

The Scottish Social Services Council (SSSC) is the regulator for the social service workforce in Scotland. Our work means the people of Scotland can count on social services being provided by a trusted, skilled and confident workforce. We protect the public by registering social service workers, setting standards for their practice, conduct, training and education and by supporting their professional development. Where people fall below the standards of practice and conduct we can investigate and take action. The SSSC employs approximately 300 employees.

The Care Inspectorate are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices. The Care Inspectorate employs approximately 600 employees.

What you need to succeed

You will:

• have an understanding of financial controls and financial environment
• have excellent customer service skills and telephone manner
• provide a range of administrative and clerical support to a high standard including database administration
• organise, process, record and file information and correspondence both electronically and manually
• be accurate and show attention to detail
• have thorough knowledge of Microsoft Word and Excel
• maintain high standards of confidentiality
• work flexibly as part of a team to support the organisation.

Why work for us

We are an ambitious, enthusiastic and supportive organisation. With around 300 employees, you can really make an impact here. We offer a generous salary, flexible working arrangements, a full range of benefits, local government pension scheme and up to 43 days holiday (dependent on service). Please note new entrants will normally start on the minimum of the pay range.

You can find out more about the benefits of working here on our website.

We are adopting agile working to maximise the benefits for the SSSC to meet our business needs and to improve the service we provide to our customers.

Agile working presents many opportunities for you and for SSSC as an employer. Agile working gives you more choice over deciding how, when and where you work best in a way that balances your needs and those of our customers, our staff and ourselves. It’s about giving you more choice about how you do the right work, in the right place, at the right time. Agile working arrangements (also known as hybrid working, remote working, blended working or split-working arrangements or patterns) allow you to arrange your work time and work location in the most appropriate way for a given activity. This includes working in an office, at home or at another remote location. Where, when and how you choose to work may depend on the task you are doing and the kind of role you have. Please discuss this during an informal chat prior to interview or if you are shortlisted, at interview.

It is our intention to make agile working the default working practice wherever we can. However, we know that agile working is not for everyone and will provide office accommodation where required.

All applicants must live in Scotland and will be expected to attend the SSSC office from time to time as required.

Living in Dundee

Scotland’s sunniest city, Dundee is the UK’s first UNESCO City of Design and made Lonely Planet’s top 10 European hotspots in 2018 for its growing cultural scene and the transformation of the city’s historic waterfront. Dundee also made the National Geographic 2019 ‘must see cool list’.

Our offices are on the banks of the River Tay, right at the heart of the redesigned waterfront, close to the railway station and bus links and on the Green Circular cycle path, which goes right around the city.

We are next door to the new V&A Dundee and Captain Scott’s famous ship, RRS Discovery, built here in 1900. The city is a great shopping destination, surrounded by many eateries and bars. It is also rich in scenery with lovely beaches and parks.

We believe that the SSSC and Dundee offer a great place to begin or expand your career.

How to apply

You’ll find more information in the job profile and person specification.

Find more information about us here on our website and at facebook.com/thesssc and on Twitter @SSSCnews.

To apply, please follow this link and complete the online application form by 8am on Monday 16 October 2023.

We expect to hold interviews with a skills exercise in our Dundee office on Monday 6 November 2023.

 

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Safe Staffing Adviser

Role: Safe Staffing Adviser – Safe Staffing Programme

Location: Any Care Inspectorate office (hybrid working is currently trialled)                       

Salary: £45,102 - £49,881 plus excellent benefits 

Hours: 140 hours over 4 weeks 

Contract: Temporary / Secondment until 31 March 2024


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices. We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

About the role

The Health & Care (Staffing) (Scotland) 2019 legislation will impact on social care services that support children and adults when it is enacted in April 2024.

We are commissioned by Scottish Government to promote safe, high-quality services and appropriate staffing across all social care settings. We are looking to recruit Safe Staffing Advisers to join our Safe Staffing Programme.

The programme team works with key partners to provide support to care services, and the Care Inspectorate, in preparation for changes to the statutory basis for the provision of appropriate staffing in all care settings.

We are looking for experienced, enthusiastic and highly motivated social care professionals to support this national programme. If you are passionate about supporting quality improvement for people experiencing or working in care services, we want to hear from you.

About you

You will bring an improvement perspective, be confident and have the ability to build relationships and influence others.

Educated to degree level, you will have experience of working within children or adult care services. The diversity of our work requires an adaptable approach that can be applied to any setting including early learning and childcare, children and young people and adult services.  

You will also have experience in successfully using improvement tools and methods and have excellent communication skills.

You will be experienced in developing, supporting and delivering learning to a variety of groups and individuals is preferable.

You understand the importance of involving people experiencing care in quality improvement initiatives.

To apply

You’ll find more information in the job profile and person specification.

If you would like any further information, or an informal chat, please contact Stephanie Thom, Programme Team Lead via email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Please download and complete an application form and an equalities monitoring form and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 5 June 2023.

 It is anticipated that interviews will take place on Wednesday 21 June 2023.

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Business Support Assistant

Job Title: Business Support Assistant

Location: Flexible (Any Care Inspectorate office)

Salary: £21,552 - £22,968

Hours: 35 hours per week

Contract: 1x Permanent / 1x Temporary until 31 March 2024


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

About the role

We are pleased to announce an exciting opportunity to work as part of the business support team in one of our offices where you will provide comprehensive business support within the scrutiny and assurance directorate

Working as part of a team, the role will predominantly be part of a small team supporting the organisation’s scrutiny and assurance (enforcement and inactive services) functions, as well as provide advice and guidance to colleagues across the organisation.

You will also be part of the wider organisational business support teams which support a range of other scrutiny and assurance functions and will require to be involved with these as appropriate.

The temporary role would be based within the Inspection team to support the inspection planning team.

You will also require to undertake wider general administrative duties and tasks as part of office they are based from as appropriate. These duties will be varied and may include the provision of e.g. telephony, reception, filing, word processing, data input, and general clerical duties.

We support hybrid working which allows you to split your time between the office and working from home. You will be expected to attend the office from time to time as required.

About you

We are looking for an organised individual who has good attention to detail, is customer-focused and enjoys working in a busy and supportive team. You will have a positive attitude and be keen to develop your skills and take on new challenges.

You will demonstrate a successful track record within a similar role and be educated to Standard Grade/National 5 level or equivalent.

The successful individual will have:

  • A good working knowledge of IT to include O365, Outlook; MS Forms; Word, Excel, and PowerPoint.
  • A flexible, positive approach to work.
  • Ability to react to changing priorities and to prioritise conflicting demands.
  • Ability to forward plan and prevent any operational difficulties.
  • Excellent organisational skills.
  • Ability to work on own initiative and prioritisation of workload.

In addition, it would be preferable that you have experience of working with external and internal contacts at all levels of an organisation and social care sector experience.

To apply

You’ll find more information in the job profile and person specification.

If you require any further information or for an informal chat, please contact Andrew Robertson, Scrutiny and Assurance Support Manager, by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you believe that your expertise and motivation make you suitable for this post, please download and complete an application form (and equal opportunities form where you are an external applicant) and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 25 September 2023.

It is expected that interviews for this post will take place on Wednesday 11 October 2023 via Teams. 

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Information for care home providers, managers and staff

People’s rights to have meaningful connections

Every adult and older person living in a care home has the right to connect with family, friends and community. They have the right to have visits and go out if they wish. Care homes should support this and not put unreasonable barriers or restrictions in place.

Scotland’s Health and Social Care Standards set out what people should expect when using health, care or social work services. In 2022, two new Standards were introduced that cover the right to visit even when there is an outbreak of infectious disease such as covid, norovirus or flu.

Legislation is being developed by Scottish Government that will enshrine visiting rights in law. For now, this is known as Anne’s Law.

Guidance on what we expect from care homes

People living in care homes must be supported to stay connected to loved ones and take part in their community if they wish. We advise care homes on good practice that supports people to stay connected with their loved ones, have visits and take part in their community. Where this support is not happening, we can use our powers to ensure it does.

We expect care homes to support visiting by following the Scottish Government’s Open with Care guidance.

We have published guidance for care homes on how they must implement visiting.

More generally, our quality framework for care homes for adults and older people can be used by care home providers in conjunction with the self-evaluation guide and self-assessment tools to review and assess the quality of service they are delivering.

We are on hand to advise and support any care home looking to improve visiting and connection. If you are a provider or manager, please contact your inspector.

How visiting and going out should routinely work

We expect people who live in care homes to be able see their visitors at any time and without restriction. This includes outings from the home.

Care homes should not operate booking systems or restrict when people can visit or go out. Visitors should not have to give notice, and visits and outings should not have a time limit. 

People living in the care home and their visitors do not normally need to wear face masks unless it is a personal choice.

Good hand hygiene should always be followed, and visitors should never enter a care home if they are potentially infectious with covid, flu, the cold, or other illness that can be passed on to others.

What if there is an outbreak of infectious disease such as covid, norovirus or flu?

People living in care homes can still have visitors in an outbreak, but certain things will work differently.

It may be that only visitors nominated by the person living in the care home can visit during an outbreak. This would be to limit the numbers of people coming and going and reduce the risks of infection. This would be operated in line with Open with Care, our guidance on implementing the two new Standards, Public Health Scotland’s guidance on visiting during an outbreak and any other national guidance on restrictions.

Visitors may have to wear face masks or other PPE following advice from staff or the local health protection team.

Technology and meaningful contact

People in Scotland who experience care are increasingly relying on digital connectivity and technology to support their wellbeing and daily activities. We have published a practice guide for care services on how technology and digital devices can be used to make a positive impact on health and wellbeing for people experiencing care.  

Support and advice

The Care Inspectorate is here to support all care services to improve. For support and advice, contact your inspector who will be happy to explore issues and solutions with you.

Local NHS health protection teams provide advice and support on infection prevention and control and managing outbreaks of infectious diseases.

Health and social care partnerships are responsible for social care provision across local areas and may be able to provide practical advice and guidance to help services support better outcomes for people experiencing care. Each health and social care partnership is unique, so we advise contacting the partnership that covers your service location to understand what support you can access.  

Whistleblowing

If you work in social care and want information about how to raise a concern about your workplace, visit our webpage on whistleblowing.

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