IT Service Desk Technician – (Level 1)
Location: Dundee Head Office - hybrid working is currently being trialed, however, team fulfil a rota system to attend office up to twice a week.
Salary: £25,320 - £26,877 plus excellent benefits
Hours: 35 hours per week
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
About the role
We are looking to recruit an IT Service Desk Technician. Reporting to the IT Service Operations Manager you will provide first level IT support to the Care Inspectorate’s workforce for IT services.
Reporting to the IT Service Operations Manager you will provide first level IT support to the Care Inspectorate’s workforce for IT services. You will be responsible for triaging and resolving calls and tickets logged via the Service Desk software and telephone. You will undertake account generation via Active Directory as well as desktop equipment setup and upgrade as required.
You will also be required to provide IT support for 14 offices within the Care Inspectorate estate throughout Scotland. Currently, there is an expectation that you will spend at least one day in the office although it could be more depending on business need.
All new entrants will normally start on the grade minimum for the role. A greater starting salary may be offered in exceptional circumstances only.
About you
You will have a confident, self motivated and customer orientated outlook and have the ability to remain calm in stressful situations and have a minimum of 1 years’ experience of providing first level support within a busy IT department.
You should also be able to evidence a good working knowledge of Service Desk procedures, SLA adherence, asset management and have a proven record of prioritising workloads to a wider team.
About our hybrid trial
The Care Inspectorate have offices across Scotland but are currently in a 12-month hybrid working trial. Hybrid working is a form of flexible working that allows you to split your time between attending the workplace and working remotely (typically from home). It can also allow for flexibility in terms of working times, within the same contractual hours. During the trial we want to encourage as much flexibility as possible to experiment. This will help us to develop a better understanding of what’s possible and what works best for everyone in our organisation. To support this, all hybrid working arrangements trialed will be temporary.
To apply
You will find more information in the job profile and person specification.
For an informal chat about the role, please contact John Graham, IT Service Operations Manager on 01382 207174.
If you believe that your expertise and motivation make you suitable for this post, please submit a CV and covering letter via email (and a completed equalities monitoring form where you are an external applicant) to This email address is being protected from spambots. You need JavaScript enabled to view it. no later than 8:00 on Monday 10 April 2023. However, the advert will close on Monday 3 April 2023, if a sufficient number of applications are received.
Interviews will take place shortly after closing date. Previous applicants need not apply.
As detailed in the job profile due to there being an office rota system, applicants must be able to travel to the Dundee office and therefore applicants must live in Scotland.
Read moreDigital Apps Development Manager
Location: Any Care Inspectorate office – hybrid working is currently being trialled, with expectation of occasional travel to the office for team meeting requirements
Salary: £48,453 - £53,502 (pay award pending)
Hours: 35 hours per week
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
About the role
Due to career progression this exciting role of Digital Apps Development Manager (DADM) has become available. DADM will lead and manage a development team, responsible for the delivery of technical solutions, in support of Digital Transformation and IT service continuity.
Reporting to the Head if IT Service Delivery, the DADM is a hands-on role, leading a multi-disciplinary team to deliver the planning, software development, integrations, implementation, release and on-going support of digital apps, with a support model that ensures the delivery of service standards to agreed service levels, and leading the development of digital standards through continual service improvement.
About you
You will hold an IT degree or graduate qualification in a Software Engineering or related field with demonstrable work experience leading digital/software development in medium/large scale public sector projects, familiar with cloud based application and development platforms.
You will have extensive direct work experience which you can evidence:
- excellent technical expertise in applications development and have a well-rounded understanding of computer systems and databases, with the analytical skills needed to identify and troubleshoot issues that arise, using problem-solving skills to determine root cause and solutions
- proven experience of designing, building and delivering working solutions to meet customer needs
- experience of leading software development and application support teams
- high attention to detail and accuracy with excellent written and verbal communication and interpersonal skills across all levels in an organisation
- proven ability to multitask in a fast pace environment to deliver effective outcomes/targets on time
- experience in a range of application development technologies
- experience of formal Project Management methodologies - Agile, Prince2.
About our hybrid trial
The Care Inspectorate have offices across Scotland but are currently in a 12-month hybrid working trial. Hybrid working is a form of flexible working that allows you to split your time between attending the workplace and working remotely (typically from home). It can also allow for flexibility in terms of working times, within the same contractual hours. During the trial we want to encourage as much flexibility as possible to experiment. This will help us to develop a better understanding of what’s possible and what works best for everyone in our organisation. To support this, all hybrid working arrangements trialed will be temporary.
Our Head Office is in Dundee and due to the nature of delivery it may be required to travel to Dundee or another Care Inspectorate office on occasion.
Next steps
You’ll find more information in the job profile and person specification.
For an informal chat about the job role, please contact the HR team at This email address is being protected from spambots. You need JavaScript enabled to view it. and a member of the team will arrange for you to receive a call back.
If you believe that you are a suitable candidate for this post, please download and complete an application form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. no later than 8am on Monday 3 April 2023. However, the advert will close earlier if a sufficient number of applications are received.
Read moreBusiness Support Assistant
Salary: £20,448 - £21,789
Hours: 35 hours per week
Location: Dundee – hybrid working is currently being piloted
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
About the role
We are pleased to announce an exciting opportunity to work as part of the Corporate Support team at our headquarters in Dundee where you will provide comprehensive business support within the Corporate and Customer Services Directorate. Duties will be varied and include the provision of administrative support to different teams across the organisation as well as general office support such as reception cover and mail.
About you
We are looking for an organised individual who has good attention to detail, is customer-focused and enjoys working in a busy and supportive team. You will have a positive attitude and be keen to develop your skills and take on new challenges.
The successful individual will have:
- A good working knowledge of O365/Microsoft Office suite to include Word, Excel and Outlook.
- Excellent telephone and customer service skills.
- Good interpersonal skills.
- Excellent organisational skills.
- Ability to work on own initiative and prioritisation of workload.
- Ability to meet deadlines.
To apply
You’ll find more information in the:a
If you require any further information, or for an informal chat, please contact Alison Allan on This email address is being protected from spambots. You need JavaScript enabled to view it..
If you believe that you are a suitable candidate for this post, please download and complete an application form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Monday 10 October 2022.
Interviews will take place during week commencing 21 October 2022.
Arrangements can be made to interview via Microsoft Teams.
If you are an external applicant, please also complete the equal opportunities form and submit it to our recruitment inbox too.
Read moreShared Services Support Assistant
Salary: £23,226 - £24,765
Hours: 35 hours per week
Location: Any Care Inspectorate office (hybrid working is being trialled)
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
We work collaboratively with the Scottish Social Services Council (SSSC), which is the regulatory body for the social service workforce in Scotland. The Care Inspectorate and the SSSC have a shared purpose to improve the experience and outcomes for people who use social services in Scotland.
About the role
Under a shared services agreement with SSSC, we perform duties for both the Care Inspectorate and Scottish Social Services Council (SSSC). The Shared Service delivers several services primarily to the Care Inspectorate and to the SSSC, which include human resources, payroll, accounting and finance, audit, procurement, transactions, corporate governance, estates, health and safety and reception services.
The Head of the Shared Service is responsible for the day-to-day management of these functions and for ensuring innovative ways of working and new technologies increase performance levels, reduce cost and improve customer service.
We are looking to recruit a Shared Services Support Assistant, reporting to the Corporate Support Officer. This is a varied and dynamic role, providing high quality business support to the Head of Shared Services and Head of Human Resources. The role will include checking and prioritising their email correspondence and meeting invitations; developing and administering a system for dealing with enquiries and composing responses to routine correspondence and co-ordination of their diaries by arranging meetings, events and booking venues. The role will also cover the preparation of agendas and paperwork for meetings, minute-taking and monitoring of action records, specifically in support to the Joint Health, Safety and Wellbeing Committee and other groups and meetings chaired by the Head of Shared Services and Head of HR. The post will also provide support to development and analysis work as directed by the Head of Shared Services and Head of HR.
About you
You will have experience of providing business support to senior management in a fast-paced change environment. You are highly organised and able to plan and manage your time and workstreams efficiently and effectively. You understand that priorities and deadlines can change quickly and you respond flexibly and effectively. You will have a proactive approach and be confident in using your own initiative. Your attention to detail is meticulous and you have a clear commitment to maintaining high standards. You are a great team worker and able to build and maintain good working relationships. You will have excellent word processing and IT skills with experience of Microsoft applications, including a good working knowledge of Excel. You will also have experience of diary management and minute taking.
To apply
You’ll find more information in the:a
If you require any further information, or for an informal chat, please contact Alison Allan on This email address is being protected from spambots. You need JavaScript enabled to view it..
If you believe that you are a suitable candidate for this post, please download and complete an application form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Monday 10 October 2022.
Interviews will take place during week commencing 19 October 2022.
Arrangements can be made to interview via Microsoft Teams.
If you are an external applicant, please also complete the equal opportunities form and submit it to our recruitment inbox too.
Read moreThe Promise
Our commitment to The Promise
Delivering on The Promise by 2030 is an important part of what we do.
The Promise is the work of change that intends to make Scotland’s care system one that is more caring and united.
It outlines the belief that, to do this, children’s services across Scotland need to transform. Also, that process of transformation must keep the views and voice of children and young people at its core.
As we outline in our corporate plan, we want babies, children and young people, and their families, with experience of care to
- experience high quality compassionate care and support
- have improved outcomes (from the services which support them)
- feel that their rights have been respected and realised.
The work on The Promise aligns with our current and future organisational activity to regulate in support of babies, children and young people with care experience.
We will stand up for them, uphold their rights, involve and support them - and their families. Our existing work in the areas of United Nations Convention on the Rights of the Child (UNCRC) and corporate parenting is mutual and complementary to this.
In applying national best practice and upholding the Health and Social Care standards as we do - we are keeping the Promise.
We have signed the national trauma leadership pledge and showed our commitment by appointing four senior leaders as internal Trauma Champions. Here is what our Trauma Champions said.
Context
We are working to fulfil our commitments to Promise Change Programme ONE.
This is the document which outlines what is happening now, what is happening next and what needs to happen.
This programme of work follows on from Plan 21-24, which mapped and sequenced all of the calls to action from the Independent Care Review’s conclusions, identifying five priority actions.
It also assesses whether what is happening is good and fast enough to #KeepThePromise.
It outlines who and what needs to work together to drive towards the changes needed in Plan 21-24.
We are a key partner in several areas of this detailed programme.
Our work with partners
The Promise has recommended transformative change to how care and support for children and young people is commissioned and provided. It also recommended improvements in how we regulate and inspect our current system.
It is one of the big drivers of change for us.
We will align our scrutiny practice across service level regulation, strategic inspection and quality improvement, so that we focus more on making a difference to children’s lived experience.
This work involves creating a common understanding, value base and approach across scrutiny and regulation in Scotland.
We will work collaboratively with other external regulators and scrutiny bodies to:
- improve support for care experienced children and young people
- lower barriers to employment caused by bureaucratic and rules-based approaches to regulation
- counter discrimination.
For more information, contact:
Henry Mathias
Head of Professional Standards and Practice
This email address is being protected from spambots. You need JavaScript enabled to view it.
Read more