Organisation and Workforce Development (OWD) Manager

Salary: £48,453 - £53,502

Location: Flexible

Hours: 35 hours per week

Contract: 1 year fixed term contract (secondments welcome)


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

The Organisation and Workforce Development (OWD) Team are focused on supporting colleagues in their role to make a difference in the quality of care for Scotland. The team’s purpose is to work collaboratively to develop our organisation and its workforce to be the best and to do that with energy, drive and determination.

Currently the Scottish Government guidelines advise to continue working from home where possible. However, when this guidance is lifted, we will be running a hybrid working trial which is a blend of remote and office working.

About the role

The Organisation and Workforce Development (OWD) Team have an integral role in designing and delivering people and organisation development strategies. The team design, commission and manage the delivery of a wide range of opportunities to develop the skills, capabilities and knowledge of our workforce to build a strong, inclusive, empowered culture.

This role is key to developing integrated learning programmes that meet the current and future needs of our organisation by supporting the development of our workforce. Working closely with internal stakeholders, you will deliver a portfolio of projects and programmes covering induction, CPD, leadership, digital skills and business skills. You will also be responsible for the development and delivery of key corporate projects that impact on the organisation and its workforce as we continue to develop our positive organisational culture. This work will include the continued development of our performance appraisal process and wider organisational wellbeing and culture change projects. The post holder will report to the Head of Organisation and Workforce Development and manage a small team.

About you

You will be an experienced manager with a strong track record of leading, developing and managing organisational learning, organisational culture and organisational development programmes and projects. Passionate about learning, with a strong collaborative leadership approach, you will work closely with a range of stakeholders to manage and deliver a key function for our organisation. This is an exciting opportunity to help shape and manage the development or our workforce and organisation.

Next steps

You’ll find more information in the:

For an informal discussion please contact Kirstine Rankin, Head of OWD on 07825 657118.

If you believe that your expertise and motivation make you suitable for this post, please download and complete an Application Form and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Thursday 4 November 2021.

Interviews for this post will take place via Microsoft Teams. It is anticipated that interviews will be held on 16 November 2021.

 

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Business Support Assistant - Complaints

Location: Flexible    

Salary: £20,448 - £21,789

Hours: 35 hours per week

Contract: Temporary until 31 March 2022


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

About the role

Working as part of a team, you will provide comprehensive administrative and clerical support within a scrutiny and assurance business support role in line with the Care Inspectorate’s policies and procedures. Whilst this particular post will predominantly be working to support the complaints function and its inspectors the post holder will also require to undertake the wider general administrative duties and tasks required as part of the office business support team. These duties will be varied and will include the provision of e.g. customer service; telephony, reception, filing, word processing, data input and general clerical duties.

Due to current COVID-19 restrictions, it is expected that you will be undertaking duties predominantly from home but with an expectation that, where deemed necessary, you will be available to work from the office on an ad-hoc or longer-term basis in due course. We will consider applications on a reduced hours basis.

About you

We are looking for an organised individual who has good attention to detail, is customer-focused and enjoys working in a busy and supportive team. You will have a positive attitude and be keen to develop your skills and take on new challenges.

The successful individual will have:

  • A good working knowledge of O365/Microsoft Office suite to include Word, Excel and Outlook.
  • Excellent telephone and customer service skills.
  • Good interpersonal skills.
  • Excellent organisational skills.
  • Ability to work on own initiative and prioritisation of workload.
  • Ability to meet deadlines.

Next steps

You’ll find more information in the:

If you require any further information or for an informal chat, please contact Fiona Naris, Business Support Officer, by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or tel 01786 432944.

If you believe that your expertise, skills and motivation make you suitable for this post, please complete an application form and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 1 November 2021.

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Digital Apps Development Manager

Location: Flexible

Salary: £48,453 - £53,502

Hours: 35 hours per week

Contract: Permanent


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

About the role

This new role of Digital Apps Development Manager (DADM) will lead and manage a development team, responsible for the delivery of technical solutions, in support of Digital Transformation and IT service continuity.

Reporting to the Senior Service Delivery Manager (SSDM), the DADM is a hands-on role, leading a multi-disciplinary team to deliver the planning, software development, integrations, implementation, release and on-going support of digital apps, with a support model that ensures the delivery of service standards to agreed service levels, and leading the development of digital standards through continual service improvement.

About you

You will hold an IT degree or graduate qualification in a Software Engineering or related field with demonstrable work experience leading digital/software development in medium/large scale public sector projects, familiar with cloud based application and development platforms.

You will have extensive direct work experience which can evidence:

  • excellent technical expertise in applications development and have a wellrounded understanding of computer systems and databases, with the analytical skills needed to identify and troubleshoot issues that arise, using problem-solving skills to determine root cause and solutions.
  • proven experience of designing, building and delivering working solutions to meet customer needs.
  • experience of leading software development and application support teams
  • high attention to detail and accuracy with excellent written and verbal communication and interpersonal skills across all levels in an organisation.
  • proven ability to multitask in a fast pace environment to deliver effective outcomes/targets on time.
  • experience in a range of application development technologies.
  • experience of formal Project Management methodologies - Agile, Prince2.

Next steps

You’ll find more information in the:

If you believe that you are a suitable candidate for this post, please download and complete an application form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 18 October 2021.

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PA to Executive Director of IT and Digital Transformation

Location: Flexible – any Care Inspectorate office (hybrid working is being trialled)

Salary: £22,425 - £23,964

Contract: Permanent


About Us

The Care Inspectorate is the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas

About the role

The IT and Digital Transformation Directorate is responsible for operational service delivery, business change and strategic transformation within the Care Inspectorate. We are looking to recruit a Personal Assistant, reporting to the Executive Support Officer, to provide high quality, confidential PA support to the Executive Director. The Director leads teams in delivering complex, full-cycle business change, transition and digital transformation projects. This role will form a key part of the Executive Director’s leadership team and will provide ad-hoc administrative support to that team.

This role will include checking and prioritising the Executive Director’s email correspondence and meeting invitations; developing and administering a system for dealing with enquiries and composing responses to routine correspondence and co-ordination of the Executive Director’s diary by arranging meetings, events, booking venues, and organising hospitality for visitors as necessary. The role will also cover the preparation of agendas and paperwork for meetings, minute-taking and monitoring of action records.

About you

You will have experience of providing PA support to senior management in a fast-paced change environment. You are highly organised and able to plan and manage your time and workstreams efficiently and effectively. You understand that priorities and deadlines can change quickly and you respond flexibly and effectively. You will have a proactive approach and be confident in using your own initiative. Your attention to detail is meticulous and you have a clear commitment to maintaining high standards. You are a great team worker and able to build and maintain good working relationships. You will have excellent word processing and IT skills with experience of Microsoft applications. You will also have experience of diary management and minute taking.

To apply

You’ll find more information in the:

If you believe that your expertise, skills and motivation make you suitable for this post, please complete an application form and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Monday 18 October 2021. Interviews will be held by Microsoft Teams video call on Monday 25 October.

If you require any further information, or for an informal chat, please contact Anne Forsyth (This email address is being protected from spambots. You need JavaScript enabled to view it.)

Please note that initially you will be required to work from home, in line with current Scottish Government guidance, which is subject to change.

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Solicitors (x2)

Location: Flexible

Salary: £42,954 - £47,505

Hours:
1 x 35 hours per week
1 x 21 hours per week

Contract: Temporary
1 x 35 hours contract for 2 years
1 x 21 hours contract for 2 years


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

About the role

Reporting to the Head of Legal Services, you will have the opportunity to play an influential role in the regulation and improvement of care services. You will provide legal advice to operational staff within the Care Inspectorate. You will provide legal support for a wide range of team based corporate projects and contribute to the development of policy and guidance.

You will also undertake some appearance work, representing the Care Inspectorate at Court hearings and inquiries.

About you

The ideal candidate will be confident, articulate and have excellent communication skills. You will have at least 2 years’ post qualifying experience but could be an experienced solicitor interested in a challenging and varied post. You should have Sheriff Court experience, preferably in relation to statutory licensing or regulatory matters and you will hold a full Practising Certificate issued by the Law Society of Scotland. Placing on the salary scale will be dependent on experience.

To apply

You’ll find more information in the:

If you would like more information or an informal chat about the role please contact Kenneth McClure, Head of Legal Services on 07979 060716 or email to This email address is being protected from spambots. You need JavaScript enabled to view it..

If you believe that you are a suitable candidate for this post, please download and complete an application form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 18 October 2021.

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