Team Manager - Adults
Location: North / East
Salary: £47,973 – £52,971 (140 hours over 4 weeks)
Contract: Permanent or secondment
About the role
We are looking for a full-time team manager to manage a team of inspectors in Adults. The vacancy has arisen due to an increase in the number of inspection teams.
Our team managers support their team of inspectors to manage the inspection workload, consider risk factors and maximise performance. They also manage enforcement activity and support service development and improvement. Team managers work closely with our registration and complaints teams to ensure effective regulation of care services.
Team managers have a relationship manager role with a number of local authorities and national providers. They are expected to take part in and keep up to date with national initiatives and development to support the work of the team. Team managers also provide professional development to the team of inspectors that they manage.
About us
As a national regulator and scrutiny body, we inspect care across communities, report on the quality of care people experience, and ensure it is as good as it can be. We are a scrutiny body that supports improvement.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
About you
You will be educated to degree level or equivalent and hold an appropriate professional qualification and be committed to your own continuous professional development.
You should have significant experience of operational scrutiny activity and professional regulatory practice within health, social care, or other relevant sectors. You will have experience of implementing improvements and managing change.
You will need to be able to provide leadership and direction to a diverse team of professional staff. You will need to demonstrate a significant knowledge of working with inspection and regulation of care as well as a commitment to the principles of the Public Services Reform (Scotland) Act 2010 and the principles of better regulation.
Why join us?
This is an exciting time to join the Care Inspectorate, with an opportunity to be at the heart of change as we consider the recommendations of the Independent Care Review.
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness. We’re proud to be a progressive, supportive employer, and equality, diversity and inclusion are important to us.
All new entrants will start on the grade minimum for the role however we have a generous benefits package which is highlighted below.
Flexibility and agility are important to us. That’s why we have a number of policies in place that support flexible working and time off when you need it, such as flexi-time, flexible hours, home working, carers leave and special leave. The inspector role is flexible with 140 hours over a four week period.
Our annual leave allowances are generous, starting at 32 days (in less than 1 years’ service by 1 April) and climbing to 42 days after 5 years of service.
All our employees are eligible to join the Local Government Pension Scheme, which is a defined benefit career average scheme. Employee contributions range between 5.5% and 10% depending on earnings and are matched by employer contributions of 17%.
To apply
For the job profile, person specification and application form – please follow the links below.
- Job profile (pdf)
- Person specification (pdf)
- Application form (doc)
- Equalities monitoring form (doc)
For an informal chat about the job role, please contact the HR team at recruitment@careinspectorate.gov.scot and a member of the team will arrange for you to receive a call back from one of our Service Managers. If you have interviewed for a team manager post recently, please do not apply in response to this advert.
All completed applications should be submitted to recruitment@careinspectorate.gov.scot no later than Monday, 12 April at 8.00am.
It is anticipated that interviews and selection will take place on either 27 or 28 April 2021.
Read morePerson specification
Job Title: Business Support Assistant (Operations)
Attributes
Experience
Essential:
- Demonstrate knowledge and understanding of business support role at a similar level.
Desirable:
- Experience of working with external/internal contacts at all levels.
- Experience of working within an office environment.
Education, qualifications and training
Essential:
- You will be educated to SCQF Level 5 (e.g. National 5 level) or have the equivalent skills and experience.
Skills and knowledge
Essential:
- Excellent working knowledge of Microsoft Office software.
- Excellent communication (written and verbal) skills.
- Good interpersonal skills.
- Excellent organisational skills.
- Ability to work on own initiative and prioritisation of workload.
- Ability to meet deadlines.
- Attention to detail.
Desirable:
- Experience of working with bespoke IT systems/databases.
Key performance outcomes
Effective communication
Essential:
- Portrays a positive image of the Care Inspectorate when communicating (written and verbal) both inside the organisation and externally.
- Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
- Listens actively to people, questions and checks understanding.
Planning and organising
Essential:
- Uses a systematic approach to make efficient use of time and manage workload.
- Recognises the need to be flexible to meet changing priorities.
- Prioritises work effectively to meet deadlines and objectives.
Flexibility
Essential:
- Demonstrates a flexible, positive approach to work.
- Listens to feedback and ideas from people and will take appropriate and considered action.
- Adapts well to change, adjusting priorities as required.
- Understands where a flexible approach is required.
Desirable:
- Understanding or experience of working within a hybrid working system.
Team working
Essential:
- Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge and experience of others.
- Works co-operatively and supportively with others.
Please note – these are key performance outcomes to be used to recruit into the role.
Read moreBusiness Support Assistant (Operations)
Job title: Business Support Assistant (Operations)
Location: Flexible (Any Care Inspectorate office)
Salary: £24,561 to £27,171
Hours: 35 hours per week
Contract: Temporary (to 31 March 2026 / 31 October 2026)
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards the expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
Starting salary
New entrants will start on the grade minimum for the role. However, we have a generous total rewards package, which you can find more about on our website.
About the role
We are excited to recruit motivated individuals to provide comprehensive business support in various operational business support teams across our organisation. We have several temporary roles and have offices all over Scotland. Some of our posts will require a more office based approach depending on the function and duties associated within a team, in particular at our Dundee Headquarters.
You will support different parts of our organisation performing a range of administrative duties as well as advice and guidance to colleagues across the organisation. As well as being part of a small team you will be part of the wider organisational business support department which supports a range of administrative functions. You will also need to undertake wider general administrative duties and tasks as part of the office you will be based in as appropriate. Duties will be varied and may include reception cover, filing, word processing, data input, and general administrative duties. You will be proficient in adapting to various bespoke databases.
About you
We are looking for organised individuals who have good attention to detail, are customer-focused and enjoy working in a busy environment and within supportive teams. You will have a positive attitude and be keen to develop your skills and take on new challenges.
Successful candidates will demonstrate experience and a successful record of accomplishment within a similar role and be educated to SCQF level 5.
The successful individuals will have:
- A good working knowledge of Microsoft packages to include O365, Outlook; MS Forms; Word, Excel, and PowerPoint.
- A flexible, positive approach to work.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Ability to forward plan and prevent any operational difficulties.
- Excellent organisational skills.
- Ability to work on your own initiative and prioritisation of workload.
In addition, it would be preferable to have experience of working with a range of external and internal contacts at various levels of an organisation and social care sector experience.
To apply
You’ll find more information in the job profile and person specification.
If you require any further information or for an informal chat, please contact Kirsten McLellan at kirsten.mclellan@careinspectorate.gov.scot - please leave details of a suitable time to contact you along with a contact number in your email.
You can visit our website to see the benefits of working with us including information on our offices across Scotland.
If you believe that your ability and motivation, make you suitable for this post, please complete our online application by no later than 08.00 on Monday 18 August 2025.
It is expected that interviews for this post will take place no earlier than 1 September.
Read moreJob profile
Job title: Business Support Assistant (Operations)
Responsible to: Business Support Officer (Operations)
Principle working contacts:
- Business Support Officers
- Business Support Managers
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
- Members of the public
Job purpose
To provide comprehensive business support to a range of operational teams and supporting functions within the organisation as appropriate.
In addition to provide practical support within Care Inspectorate offices and to staff within offices as appropriate, in line with Care Inspectorate policies and procedures.
Key accountabilities
- Provide business support to Care Inspectorate operational staff ensuring quality and consistency in line with organisational policies.
- Quality checking and formatting documentations in line with corporate style.
- Input, maintain and validate data and information within the Care Inspectorate digital/manual systems.
- Manage external stakeholder’s written and verbal enquiries/requests.
- Process requisitions, orders, invoices and fee payments, using appropriate financial records.
- Provide general office business support as required as part of the office team. This may include:
- Stationery management
- Supporting meetings and visitor attendance as appropriate within offices.
- Support Estates contractor visits as appropriate.
- Ad-hoc office based tasks when required.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking responsible care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management
- Ensure productive and smooth working arrangements and protocols with all internal and external stakeholders.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient business support.
- Work within hybrid teams including travel as required across Care Inspectorate offices/event attendance.
- Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
- Promote the principles of partnership working throughout the organisation and embrace this as the agreed way of working.
- Promote a positive and inclusive working environment which supports continuous professional development.
- To ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives and advocates.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time.
Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job and to respond positively to changing business needs.
Read morePerson specification
Jon title: Corporate Support Officer
Attributes
Experience
Essential:
- Experience of providing administrative support at senior level.
- Experience of staff supervision systems, policies and procedures.
- Experience of people management.
- Experience of servicing senior management meetings, including scheduling and note-taking.
Desirable:
- Experience of contract management
Education, qualifications and training
Essential:
- You will be educated to SCQF Level 8 (e.g. HND, diploma of higher education) or have relevant skills and experience in administration, management or business studies.
Skills and knowledge
Essential:
- Excellent communication and negotiation skills.
- Good working knowledge of IT packages. including spreadsheets, Microsoft Applications and database input.
- Experience of developing processes and procedures.
- Ability to manage conflicting priorities and work to tight deadlines/plan and prioritise workloads.
- Ability to supervise staff and provide training and development opportunities to maximise resources.
- Ability to delegate work appropriately within the support team.
- Ability to translate plans into action.
Key performance outcomes
Effective communication
Essential:
- Ability to prepare reports and other written communication to a high standard.
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
- Ability to form constructive working relationships with people at all levels in the organisation.
- Regularly communicate with and ensure accessibility to the team.
- Ability to communicate decisions to team members.
Desirable:
- Ability to motivate and encourage team to express own ideas.
Objective decision making
Essential:
- Demonstrates analytical and systematic approach to problem solving.
- Encourages and supports the team to be involved in decision-making, where appropriate.
- Considers organisational values in relation to the impact of their decisions.
- Considers the wider context in which the organisation operates.
Desirable:
- Ability to express and present complex information.
Planning and organising
Essential:
- Regularly reviews workloads, goals and targets with team and prioritises where necessary.
- Uses 1-1 supervision to support team members to plan workloads.
- Delegates effectively to others and optimises resources to achieve desired results.
- Allocates people and resources effectively by taking account of individual strengths and development needs.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Ability to forward plan and prevent any operational difficulties.
Flexibility
Essential:
- Encourages a flexible, positive approach to work in their team.
- Applies rules and procedures sensibly and understands where flexibility is required.
- Ability to apply skills flexibly within teams as required.
Improvement focus
Essential:
- Contributes to the development of operational processes and systems.
- Ability to identify gaps in performance and make appropriate suggestions for improvement.
- Ability to use knowledge and experience to gather and consolidate information to make appropriate improvements.
- Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
- Improves the development and quality of services.
Desirable:
- Demonstrates understanding of the principles of public accountability.
Teamworking
Essential:
- Contributes to the shared vision and purpose and shares this effectively.
- Encourages the team to work co-operatively with each other.
- Involves the team in decision and actions.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the appraisal system once established in the role.
Download the person specification in PDF format here.
Read more