Person specification
Job title: Chief Inspector Support Assistant
Attributes
Experience
Essential:
- Experience of providing business support at executive and/or senior level including diary management
- Experience of interpreting the business conducted at meetings and producing accurate minutes to reflect discussion and decision
- Experience of preparing communication for circulation to various audiences
Desirable:
- Ability to develop and produce correspondence and emails on behalf of a senior manager.
Education, qualifications and training
Essential:
- Educated SCQF Level 5, such as Standard Grade level or equivalent.
Desirable:
- Hold a relevant qualification in administration, and/or secretarial studies e.g. HNC/D or equivalent.
Skills and knowledge
Essential:
- Excellent communication and negotiation skills.
- Excellent organisational, planning and decision making skills.
- Ability to manage conflicting priorities and work to tight deadlines/plan and prioritise workloads.
- Experience of developing processes and procedures.
- Good working knowledge of IT packages including Microsoft Applications and database input.
- Ability to translate plans into action.
Key performance outcomes
Effective communication
Essential:
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences
- Ability to form constructive working relationships with people at all levels in the organisation
- Regularly communicates with and ensures they are accessible to colleagues and key contacts
- Ability to communicate decisions to colleagues and key contacts.
Objective decision making
Essential:
- Demonstrates an analytical and systematic approach to problem solving
- Considers Care Inspectorate values in relation to the impact of their decisions
- Considers the wider context in which the Care Inspectorate operates
Desirable:
- Ability to express and present complex information.
Planning and organising
Essential:
- Ability to react to changing priorities and manage conflicting demands
- Uses a systematic approach to make efficient use of time and manage workload
- Recognises the need to be flexible in order to meet changing priorities.
Flexibility
Essential:
- Demonstrates a flexible, positive approach to work
- Listens to feedback and ideas from people and will take appropriate and considered action
- Adapts well to change, adjusting priorities as required
- Ability to apply skills flexibly as required.
Personal accountability and responsibility
Essential:
- Takes responsibility for decisions and actions taken
- Maintains a high standard of work and actively seeks out continuous improvement
- Demonstrates initiative within own area of expertise
- Takes responsibility for identifying and addressing areas of personal and professional development.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Read moreJob profile
Job title: Chief Inspector Support Assistant
Job location: Any Care Inspectorate office (with expectation of travel to Dundee Head Office for team working requirements)
Responsible to: Executive Support Officer
Principal working contacts
- Executive Support Officer
- Executive and Committee Support Manager
- Chief Inspectors/Service Managers
- Strategic Management GrouExecutive PAs/Director PAs
- Scottish Government Departments
- External agencies
- Stakeholders
Job purpose
To provide an efficient and effective support service to the chief inspector and their service managers.
Key responsibilities
- Provide a confidential PA and administrative support service to the chief inspector
- Manage, co-ordinate and prioritise all email correspondence and calendar appointments on behalf of the chief inspector and service managers
- Develop and administer a system for dealing with enquiries, recording, acknowledging receipt of and re-directing correspondence and monitoring progress of responses
- As required, compose responses to routine correspondence for the chief inspector and service managers’ signatures
- Monitor and follow up progress of requests for information from the chief inspector and service managers to meet required deadlines
- On behalf of the chief inspector, make all conference/seminar/meeting and other visit arrangements; confirm travel arrangements, ensuring adequate travel time between appointments and accommodation bookings
- Prepare and circulate agendas and paperwork for meetings on behalf of the chief inspector and service managers, as required
- Attendance at chief inspector-led meetings as required at various locations across Scotland to take notes and record actions
- Assist in the design and preparation of PowerPoint presentations for the chief inspector, as required
- Communicate with other officers of the Care Inspectorate, members of the Board, external partners, Scottish Government and members of the public
- As part of the wider team, provide support cover in the absence of the other chief inspector support assistants.
Relationship management
- Ensure productive and smooth working arrangements and protocols between staff delivering directorate support and all other Care Inspectorate employees
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient support
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland
- To ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives, and advocates
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices, and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job may require some travel and may involve some overnight stays and unsocial hours.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time.
Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Read moreJob profile
Job title: Senior Change Manager
Responsible to: Operational Transformation Lead
Principal working contacts
- Operational Transformation Lead
- Head of Digital Delivery and Change
- Senior Communication and Engagement Lead
- Digital Delivery and Change Team Members
- Chief Inspectors
- Executive Directors
- External Stakeholders
- Head of Organisational Workforce Development
- Wider Care Inspectorate Staff
- Third Party Partners
Job purpose
The Senior Change Manager is a part of the Digital Delivery and Change team and supports the delivery of the Digital Transformation Project, ensuring the implementation of business and IT change across the organisation. TheSenior Change Manager leads the change activities, influencing every part of the organisation embedding new processes, technologies, and ways of working.
Key responsibilities
- Change Strategy Implementation & Planning: Utilise the established change strategy to drive change initiatives and plan for effective implementation across the transformation project ensuring a structured, colleague-centric approach.
- Business Readiness & Adoption: Measure and evaluate readiness for change, develop and implement adoption strategies, and respond to resistance to build and sustain delivery.
- Stakeholder Engagement: Build and manage strong relationships with stakeholders across all levels, including senior leadership to drive engagement and alignment. Work closely with internal teams and thirdparty suppliers to ensure a unified approach to change management, fostering collaboration that supports delivery.
- Change Delivery: Lead the execution of the business change plan, managing risks, interdependencies, and governance to ensure timely, high-quality delivery. Provide regular, concise reports to governance boards, ensuring accurate, actionable updates to support decision-making and alignment with organisational objectives.
- Communication & Engagement: Working collaboratively with the Senior Communication and Stakeholder Engagement Lead, develop the execution of internal messaging, engagement, and communication strategies to drive awareness and enthusiasm for the change.
- Standards & Capability Building: Establish and maintain change management best practices, ensuring consistency and alignment with strategic goals to ensure that the changes deliver value.
Relationship management
- Build strong relationships with senior leaders and key stakeholders to shape, influence and secure commitment to change initiatives.
- Provide leadership and coaching to colleagues across the organisation to build change capability and embed a culture of continuous improvement.
- Identify and proactively address potential sources of resistance through relationship-building, clear communication, and stakeholder engagement.
- Act as a trusted advisor on change approaches, ensuring stakeholders are supported through change with empathy, transparency and integrity.
- Model corporate behaviour and demonstrate commitment to organisation values.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
- Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job requires some travel across Care Inspectorate offices.
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Read morePerson specification
Job title: Senior change manager
Attributes
Experience
Essential:
- Proven experience leading business change activities within complex digital transformation programmes.
- Demonstrated ability to influence and engage stakeholders at all levels, including senior leadership and board-level executives.
- Extensive knowledge and practical application of change management principles, methodologies, and tools.
- Track record of successfully delivering change initiatives on time, within budget, and aligned with strategic objectives.
- Strong ability to develop and execute communication and engagement strategies to build change readiness, drive adoption and manage resistance.
- Expertise in shaping and developing business change frameworks, templates, and best practices.
- Experience managing change activities involving third-party partners and external service providers.
Education, qualifications and training
Essential:
- Certification in Change Management methodologies (e.g., Prosci, APMG Change Management, ACMP).
- Educated to degree level or equivalent (SCQF Level 9).
Desirable:
- Qualification in relevant project/programme management methodologies (e.g., PRINCE2, Agile, MSP).
Skills/knowledge
Essential:
- Deep understanding of change management models, frameworks, and best practices.
- Ability to align change initiatives with wider organisational strategy and business objectives to ensure change delivers value.
- Excellent written and verbal communication skills, with the ability to engage and influence at all levels.
- Strong analytical and problemsolving skills, with the ability to adapt to changing priorities and challenges.
- Experience of shaping and delivering effective stakeholders strategies, with the ability to build strong relationships with internal teams and third-party suppliers to drive transformation efforts.
- Understanding of how digital tools and technologies impact business change and transformation.
- Ability to work proactively, at pace, and independently, taking ownership of tasks and driving change effectively using project management skills.
Desirable:
- Knowledge of the social care sector.
Competencies/key performance outcomes
Effective communication:
- Proficiency in creating compelling, clear, and impactful content tailored to diverse audiences and communication channels.
- Ability to explain complex issues to diverse stakeholders in a clear and engaging way, both verbally and in writing.
- Strong collaboration and stakeholder engagement skills.
- Ability to work collaboratively with different teams and build effective relationships with stakeholders at all levels of the organisation.
Impact and influence:
- Skilled in persuading and engaging stakeholders to gain buy-in and drive change.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Objective decision making:
- Strong analytical and problem-solving skills, with the ability to identify and address stakeholder concerns and adjust communication strategies accordingly.
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up-to-date and verifiable information.
- Ability to analyse complex information.
Planning and organising:
- Ability to work under broad direction (often self-initiating work) to establish milestones and successfully meet objectives.
- Involves others where appropriate and optimises resources to achieve desired results.
- Regularly reviews joint goals and targets and reprioritises where necessary.
- Proactive in identifying risks and developing mitigation strategies to ensure smooth project delivery.
Team working:
- Contributes to and supports the work and decisions of the project team.
- Contributes to the shared vision and purpose and shares this effectively.
- Commitment to innovation in change practices and continuous improvement based on feedback and performance data.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Read moreSenior change manager
Role: Senior Change Manager
Contract: Temporary or Secondment for up to 12 months
Salary: £56,076 - £61,917
Hours: 35 hours per week
Location: Hybrid working policy – Flexible location (in any Care Inspectorate office)
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only. However, we have a generous benefits package which you will find on our website.
About the role
We are looking for an experienced Senior Change Manager to join our Digital Delivery and Change team and play a key role in delivering a major Digital Transformation Project. This delivery focused role needs someone who is proactive, can get up to speed quickly, lead fast-paced change, and embed new systems, tools, and ways of working across the organisation
As a Senior Change Manager, you will lead change strategy implementation, business readiness, and stakeholder engagement, ensuring seamless adoption and long-term value realisation. You'll collaborate with senior leadership, internal teams, and external suppliers to align change initiatives with business objectives. Your expertise in change management will be critical in driving a structured, person-centric approach to transformation.
You will work closely with colleagues to support significant cultural change, consolidate excellence in the Care Inspectorate’s activities and continue to invest in our competent, confident workforce in a way that puts collaboration at the core of our work.
About you
You will be an individual who can articulate and communicate positively, both verbally and in written form. Furthermore, you will have the ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.
You should be educated to degree level or equivalent (SCQF Level 9) and have certification in Change Management methodologies (e.g., Prosci, APMG Change Management, ACMP).
If you are a strategic, results-driven change leader who thrives in dynamic environments and enjoys balancing high-level oversight with practical delivery, we’d love to hear from you!
To apply
You will find more information in the job profile and person specification.
For an informal chat about the role, please contact Jodie Hogg, Operational Transformation Lead at This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange a time.
If you believe that you are a suitable candidate for this post, please complete the online application form by no later than 08:00 on Monday 5 May 2025. If we receive a sufficient number of applications, we may close a week prior.
It is anticipated that interviews will take place on Monday 19 May 2025, or Monday 12 May if the advert closes earlier. The interviews will be held at our Dundee office.
Read more