Complaints about care services in Scotland, 2019/20 to 2021/22
The Care Inspectorate has today published a statistical bulletin on complaints about care services in Scotland.
The report covers complaints received and investigated between April 2019 and March 2022 and focuses in particular on the most recent year, 1 April 2021 to 31 March 2022.
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Services for children and young people in North Ayrshire
A joint inspection of services in the North Ayrshire community planning partnership area has found strengths in ensuring children and young people at risk of harm are safe, protected and supported.
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Serious Incident Reviews
A Care Inspectorate report on serious incident reviews in justice social work has highlighted positive performance.
Serious incident reviews ensure relevant learning is identified and applied where someone subject to a community order, or who has been released from prison with a condition of social work supervision, has caused or been subject to serious harm.
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Revised quality framework for support services (care at home, including supported living services)
During the Covid-19 pandemic we published key question 7 as an addition to our quality framework for support services (care at home, including supported living models of support).
In response to our learning from the pandemic and to incorporate a clearer focus on infection prevention and control, we have now updated this framework.
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Services for children and young people in Orkney
Services for children and young people in need of care and protection in Orkney have made key improvements in the last two years.
An earlier joint inspection carried out by the Care Inspectorate and partner organisations between August and October 2019 identified weaknesses in the way services were led and delivered.
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