People in Scotland are using better quality care services, and are also more confident about complaining when services do not meet expected standards.

The Care Inspectorate will be undertaking a new test of change, during September/ October 2015, to trial the feasibility of the organisation being able to handle complaint investigations and also

The Care Inspectorate is considering changes to the way it handles complaints about care.

Scotland’s social care scrutiny and improvement body inspects and regulates more than 14,000 care

We are changing our procedures for handling complaints about registered care services and we want to hear your views. We have launched this consultation to make sure the procedure is fully