We are carrying out a consultation to help us develop the Care Inspectorate complaints procedure.

Since 1 April 2011 we have been using an interim complaints procedure. We are now seeking your views and invite you to respond to our survey about future arrangements for complaints handling.

This consultation runs from 7 October to 30 December 2011. We have produced an electronic survey that is quick and easy to complete and submit. To begin the survey please click here