Due to Government guidance about working from home to keep staff safe we have closed our phone lines and continue our Contact Centre service online and by email. To make a complaint you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our offices are also closed to members of the public until further notice.

In order to protect the safety and wellbeing of people experiencing care we are only making visits to services when it is absolutely necessary. If you have a concern about a care service, in the first instance please raise this with the manager of the service. We will risk assess any concerns we receive, and this may result in complaints being referred to the service provider.

Reports detailing the outcome of complaints that are in progress have been placed on hold until further notice.