You can be sure that our inspectors are who they say they are by carrying out some simple identity checks.

 Every one of our inspectors carries an ID card with their photograph and job title on the front. You should always ask to see this and check the details.  Our inspectors also carry official letters of authorisation.

If you are not sure if the person who has called or visited your service is genuine, you should call us on 0345 600 9527 to verify their identity.

If you believe you have been called or visited by a bogus inspector, you should contact the police straight away.