A care at home service based in East Lothian has been told it must make improvements after the quality of care and support it provided was graded ‘weak’ by inspectors.

The Care Inspectorate carried out an unannounced inspection of Care UK Homecare Ltd - East Lothian, a homecare service which operates from an office base in North Berwick, earlier this year.

The social care regulator found that the quality of care and support provided was ‘weak,’ the second lowest possible grade. It is the second inspection in a row where inspectors awarded this grade.

In their most recent report, inspectors noted: “Whilst we saw that improvements in the service had started to take shape, including revised personal plans, quality assurance reviews and home visits from the field care supervisors, at the point of inspection these had not been consistently achieved.

“We found gaps in follow-up action from quality audits, reviews of support and telephone calls.

“Improvements need to continue be made in all aspects of the service to show sustained improvement.”

A spokesperson for the Care Inspectorate said: “We continue to have concerns about this service and are monitoring them closely to ensure they take action to meet the standards we expect.

“We will be inspecting again soon and if we are not satisfied that improvements are being made quickly on the areas we have highlighted, we will not hesitate to take further action.

“Everyone in Scotland has the right to safe, compassionate care which meets their needs and respects their rights.

“Anyone with a concern about a care service can contact our helpline on 0345 600 9527.”

The latest inspection report is available here.


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