A care home in Dumfries has been told it must make improvements after the quality of care and support it provided to residents was graded ‘unsatisfactory’ by inspectors.

The Care Inspectorate carried out a high intensity inspection at Allanbank care home, a care service for adults including older people in Dumfries, in August.

It found that the quality of care and support provided was ‘unsatisfactory,’ the lowest possible grade. A previous inspection in March had graded the quality of care and support as ‘weak,’ the second lowest grade. 

In their most recent report, inspectors noted: “During this inspection we became concerned about a number of key areas which, taken as a whole, reflected a service which was not meeting basic standards, resulting in some unsatisfactory outcomes for some service users.

“We had made a number of requirements and recommendations following our inspection in March 2014, most of which had been repeated from previous inspections carried out during 2012 and 2013. During this inspection, we reviewed the progress made in each area identified for improvement and assessed that most requirements and recommendations will require to be repeated.”

A spokesperson for the Care Inspectorate said: “We continue to have serious concerns about this service and are monitoring them closely to ensure they take action to meet the standards we expect.

“We will be inspecting again soon and if we are not satisfied that improvements are being made quickly on the areas we have highlighted, we will not hesitate to take further action.

“Everyone in Scotland has the right to safe, compassionate care which meets their needs and respects their rights.

“Anyone with a concern about a care service can contact our helpline on 0345 600 9527.”

The latest inspection report is available here