A CARE home in West Lothian has been told it must make improvements after the quality of care and support it provided to residents was graded ‘unsatisfactory’ by inspectors. 

The Care Inspectorate carried out a high intensity inspection at Meadowvale care home, a care service for older people in Bathgate, in August. 

It found that the quality of care and support provided was ‘unsatisfactory,’ the lowest possible grade. A previous inspection in March had graded the quality of care and support as ‘weak,’ the second lowest grade. The home also received low grades for the quality of staffing, management and leadership, and the physical environment of the home. 

In their most recent report, inspectors identified concerns about staffing numbers, staffing skills, and compliance with adult support and protection guidelines. They noted that they 'continued to have concerns about the quality of the service and the resulting outcomes for residents and their families… the grades awarded following this inspection reflect the fact that there continues to be considerable work and investment required by the provider to ensure that this service improves on a planned, incremental and sustainable basis.' 

A spokesperson for the Care Inspectorate said: 

'We continue to have serious concerns about this service and are monitoring them closely to ensure they take action to meet the standards we expect. 

'We will be inspecting again soon and if we are not satisfied that improvements are being made quickly on the areas we have highlighted, we will not hesitate to take further action.  

'Everyone in Scotland has the right to safe, compassionate care which meets their needs and respects their rights. 

'Anyone with a concern about a care service can contact our helpline on 0345 600 9527. 


View the inspection reports here.