Annette Bruton, Chief Executive, said: 

'Our staff do a superb job protecting vulnerable people across 14,000 care services. We are asking staff to work in different and new ways so we can protect the public better and help poor services improve their quality of care. Such big changes can be difficult. 


'We want to support staff, so asked independent experts to survey views. Some results are encouraging – staff are passionate, enjoy their work, and are committed to the organisation with very low turnover – but there are areas where we will improve too. 

'Staff want to see better internal communication about the changes we are making, be more involved in decisions, and understand how big changes in the care sector will impact on them. I am absolutely committed to working closely with trade unions to address these issues and we are agreeing an action plan with our staff.'