Role:            Service Manager Adult Services

Salary:          £59,595

Contract:     Permanent

Location:     Head Quarters in Dundee or any of our offices within Scotland

The Organisation

The Care Inspectorate's role is to regulate and inspect care and support services, carry out scrutiny of social work services and conduct joint inspections with other scrutiny partners of services for adults and children. We have a significant role in providing assurance and protection for people who use services, their families and carers and the wider public as well as supporting delivery partners to improve the quality of care for people in Scotland. In line with the Health and Social Care standards, the Care Inspectorate is developing flexible, proportionate scrutiny and assurance practices and integrated scrutiny and improvement activities that focus on and foster a culture of innovation and to support world class care that makes a real and positive difference to people’s lives.

The Care Inspectorate operates in an emerging landscape of tighter financial constraints, technological advances, increasing societal expectations, significant demographic changes, and far-reaching legislative and social policy changes

The Role

The Care Inspectorate is currently looking for a Service Manager (Adults) to support the Chief Inspector to lead on Adult Services. The successful candidate will ensure excellence in scrutiny, assurance and improvement work in collaboration with scrutiny partners, providers, Community planning partners, and integration authorities.

You will support the Chief Inspector by having delegated responsibility for the leadership, development and delivery of the scrutiny and assurance plan for Adults services and the Complaints function. You will make sure that the needs of people who use services and their carers are at the heart of what we do.

You will support the Scrutiny and Assurance Directorate to ensure that the Care Inspectorate meets its responsibilities, in relation to adult services, as defined by the Public Services Reform Act 2010 and other relevant legislation.

You will work colleagues to support significant cultural change, consolidate excellence in the Care Inspectorate’s activities and continue to invest in our competent, confident workforce in a way that puts collaboration at the core of our work.

Adept at challenging traditional thinking in a positive and constructive way, you will be an articulate and positive communicator, both verbally and in written form, with the ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.

You will also be politically astute and demonstrate a broad knowledge of trends and relevant issues within social work and social care services.

The Care Inspectorate has its headquarters in Dundee, but with offices throughout Scotland, your work base is negotiable.

Application process:

To apply you must be:

  • Educated to degree level or equivalent.
  • Hold an appropriate post-graduate professional qualification in social work or other relevant professional qualification

We are looking for someone who has:

  • Proven track record of effective management and leadership of staff in the area of adult health and social work/social care
  • Proven track record of effective experience in developing and/or applying quality assurance/improvement frameworks to support self-evaluation and continuous improvement.
  • Demonstrable experience of strategic planning and delivery of services and supporting and embedding sustainable business and transformational change.
  • Extensive experience of collaborative and values-based leadership including working with partners.

You’ll find more information in the job description and person specification.

For an informal discussion about the post, please contact our recruitment mailbox at This email address is being protected from spambots. You need JavaScript enabled to view it. and our Chief Inspector Adult Services, Marie Paterson, will be in contact with you. 

If you believe you are a suitable candidate for this post, please submit your application form and equal opportunities from (where you are an external applicant) and where you are an internal applicant, submit a completed an internal application form along with your CV outlining how your skills, experience and qualifications match with the competencies required for the role to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8.00am on Monday, 10 June 2019.

The Care Inspectorate offers a guaranteed interview to any applicant who considers themselves to be disabled and who meets the minimum essential requirements for the post.

It is anticipated that the selection and interview day for the post will take place week commencing 1 July 2019.

Application Form 

Equalities Monitoring Form

Job Profile

Person Specification