Revised quality framework for support services (not care at home)

As part of the our learning from the pandemic we have been working to update all our quality frameworks and we have now updated the Quality Framework for Support Services (not care at home).

We have made important updates to reflect the changing practice and policy context in which care and support is now provided.   These updates include: 

  • introducing ‘core assurances.’ These are some things we will always look at on our inspections because they are key areas that are essential to a service being safe.
  • adding a new quality indicator 1.5, ‘People’s health and wellbeing benefits from safe infection prevention and control practice and procedure’.  
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Joint inspection of adult support and protection in Orkney

A joint inspection of adult support and protection in Orkney has found some strengths in ensuring adults at risk of harm are safe, protected and supported. However, inspectors also identified substantial areas for improvement.

Inspectors found that partnership staff worked collaboratively to support and protect adults at risk of harm.

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Join our webinar on our revised quality framework for support services (not care at home)

We would like to invite people working in support services (not care at home) to attend our upcoming webinar on our revised quality framework and self-evaluation toolkit.  

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Become a young inspection volunteer

We’re looking for young people with a personal experience of care to volunteer with us. So, if you have used a care service, you could be just who we are looking for. You don’t have to have qualifications – personal experience is what counts. You must be aged between 18-27 to apply.

Download our information leaflet here.

Complete our application form here.

Hear what some of our young inspection volunteers said here

If you would like to find out more about becoming young inspection volunteer, need help to complete the application form or would like us to post you an application form - please email Julie Brown at This email address is being protected from spambots. You need JavaScript enabled to view it.

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Join our webinar about the new staffing legislation

We are hosting two webinars on 25 April which focuses on the new Health and Care (Staffing) (Scotland) Act 2019, that will be enacted on 1 April 2024.

The Act provides legal requirements and guiding principles for those who commission and deliver health and care services.  It also places a statutory duty on care service providers to ensure safe and effective staffing and ultimately, the best outcomes for people using their service.

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