As part of the our learning from the pandemic we have been working to update all our quality frameworks and we have now updated the Quality Framework for Support Services (not care at home).

We have made important updates to reflect the changing practice and policy context in which care and support is now provided.   These updates include: 

  • introducing ‘core assurances.’ These are some things we will always look at on our inspections because they are key areas that are essential to a service being safe.
  • adding a new quality indicator 1.5, ‘People’s health and wellbeing benefits from safe infection prevention and control practice and procedure’.  

The framework also supports services to evaluate their own performance and we are introducing self-evaluation guidance and a toolkit which are applicable across the whole framework and include specific examples relevant to support services. You can download the revised guidance and toolkit resources within our publications section.

We would also like to invite people working in support services (not care at home) to attend our upcoming webinar:  Introduction to revised quality framework and self-evaluation toolkit.  

Date: Friday 21 April
Time: 10:00 - 11:30
Where: Online

This session is intended to answer any questions following the introduction of the framework and self-evaluation toolkit.  We plan to discuss:  

  • Introducing the framework followed by a questions and answers (Q&A) session 
  • How the self-evaluation toolkit works, followed by a Q&A session 
  • If you would like to attend this useful and informative webinar, please register your interest below.

Book here to register