Personal Assistant
Job title: Personal Assistant (known internally as PA to the Executive Director of IT, Transformation & Digital)
Salary: £24,480 - £26,967
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person for a minimum number of days each week.
About the role
We are looking to recruit a Personal Assistant, reporting to the Executive Support Officer, to provide high quality, confidential PA support to the Executive Director of the IT and Digital Transformation Directorate, which is responsible for operational service delivery, business change and strategic transformation within the Care Inspectorate The Executive Director leads teams in delivering complex, full-cycle business change, transition and digital transformation projects. This role will form a key part of the Executive Director’s leadership team and will provide ad-hoc administrative support to that team.
This role will include checking and prioritising the Executive Director’s email correspondence and meeting invitations; developing and administering a system for dealing with enquiries and composing responses to routine correspondence and co-ordination of the Executive Director’s diary by arranging meetings, events, booking venues, and organising hospitality for visitors, as necessary. The role will also cover the preparation of agendas and paperwork for meetings, minute-taking, and monitoring of action records.
About you
You will have experience of providing PA support to senior management in a fast-paced change environment. You are highly organised and able to plan and manage your time and work streams efficiently and effectively. You understand that priorities and deadlines can change quickly, and you respond flexibly and effectively. You will have a proactive approach and be confident in using your own initiative. Your attention to detail is meticulous and you have a clear commitment to maintaining high standards. You are a great team worker and able to build and maintain good working relationships. You will have excellent word processing and IT skills with experience of Microsoft applications.
You will also have experience of diary management and minute taking.
Next steps
You’ll find more information in the job profile and person specification.
If you require any further information, or for an informal chat, please contact Anne Campbell via email at This email address is being protected from spambots. You need JavaScript enabled to view it. – please include a contact telephone number and times that would be best to reach you in your email.
If you believe that you are a suitable candidate for this post, please download and complete an application form and equal opportunities form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 8 January 2024.*
It is anticipated that the interviews and skills assessment for the role will take place in the week commencing Monday 15 January.
*Please note that this advert may close earlier on Monday 18 December if we receive a sufficient number of applications ahead of the closing date, with interviews taking place in week commencing Monday 8 January.
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Business Support Assistants (x2)
Job Title: Business Support Assistants (x2)
Salary: £21,552 - £
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: 2 x Temporary posts until 31 December 2024
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person for a minimum number of days each week.
About the role
To provide comprehensive business support to various functions within the organisation as well as general office administration support within individual offices, in line with Care Inspectorate policies and procedures.
About you
We are looking for an organised individual who has good attention to detail, is customer-focused and enjoys working in a busy and supportive team. You will have a positive attitude and be keen to develop your skills and take on new challenges.
You will demonstrate a successful track record within a similar role and be educated to Standard Grade/National 5 level or equivalent.
The successful individual will have:
- A good working knowledge of IT to include O365, Outlook; MS Forms; Word, Excel, and PowerPoint.
- A flexible, positive approach to work.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Ability to forward plan and prevent any operational difficulties.
- Excellent organisational skills.
- Ability to work on own initiative and prioritisation of workload.
In addition, it would be preferable that you have experience of working with external and internal contacts at all levels of an organisation and social care sector experience.
Next steps
You’ll find more information in the job profile and person specification.
If you think you meet the job specification for this role and would like more information or an informal chat about the role please contact
Kirsten McLellan, Scrutiny and Assurance Support manager at This email address is being protected from spambots. You need JavaScript enabled to view it. or on 07341 804487. Please include a contact telephone number and times that would be best to reach you in your email or voicemail.
If you believe that you are a suitable candidate for this post, please download and complete an application form and equal opportunities form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 4 December 2023.
It is anticipated that interviews will be held on 18 December 2023 over Microsoft teams.
Information for care home providers, managers and staff
People’s rights to have meaningful connections
Every adult and older person living in a care home has the right to connect with family, friends and community. They have the right to have visits and go out if they wish. Care homes should support this and not put unreasonable barriers or restrictions in place.
Scotland’s Health and Social Care Standards set out what people should expect when using health, care or social work services. In 2022, two new Standards were introduced that cover the right to visit even when there is an outbreak of infectious disease such as covid, norovirus or flu.
Legislation is being developed by Scottish Government that will enshrine visiting rights in law. For now, this is known as Anne’s Law.
Guidance on what we expect from care homes
People living in care homes must be supported to stay connected to loved ones and take part in their community if they wish. We advise care homes on good practice that supports people to stay connected with their loved ones, have visits and take part in their community. Where this support is not happening, we can use our powers to ensure it does.
We expect care homes to support visiting by following the Scottish Government’s Open with Care guidance.
We have published guidance for care homes on how they must implement visiting.
More generally, our quality framework for care homes for adults and older people can be used by care home providers in conjunction with the self-evaluation guide and self-assessment tools to review and assess the quality of service they are delivering.
We are on hand to advise and support any care home looking to improve visiting and connection. If you are a provider or manager, please contact your inspector.
How visiting and going out should routinely work
We expect people who live in care homes to be able see their visitors at any time and without restriction. This includes outings from the home.
Care homes should not operate booking systems or restrict when people can visit or go out. Visitors should not have to give notice, and visits and outings should not have a time limit.
People living in the care home and their visitors do not normally need to wear face masks unless it is a personal choice.
Good hand hygiene should always be followed, and visitors should never enter a care home if they are potentially infectious with covid, flu, the cold, or other illness that can be passed on to others.
What if there is an outbreak of infectious disease such as covid, norovirus or flu?
People living in care homes can still have visitors in an outbreak, but certain things will work differently.
It may be that only visitors nominated by the person living in the care home can visit during an outbreak. This would be to limit the numbers of people coming and going and reduce the risks of infection. This would be operated in line with Open with Care, our guidance on implementing the two new Standards, Public Health Scotland’s guidance on visiting during an outbreak and any other national guidance on restrictions.
Visitors may have to wear face masks or other PPE following advice from staff or the local health protection team.
Technology and meaningful contact
People in Scotland who experience care are increasingly relying on digital connectivity and technology to support their wellbeing and daily activities. We have published a practice guide for care services on how technology and digital devices can be used to make a positive impact on health and wellbeing for people experiencing care.
Support and advice
The Care Inspectorate is here to support all care services to improve. For support and advice, contact your inspector who will be happy to explore issues and solutions with you.
Local NHS health protection teams provide advice and support on infection prevention and control and managing outbreaks of infectious diseases.
Health and social care partnerships are responsible for social care provision across local areas and may be able to provide practical advice and guidance to help services support better outcomes for people experiencing care. Each health and social care partnership is unique, so we advise contacting the partnership that covers your service location to understand what support you can access.
Whistleblowing
If you work in social care and want information about how to raise a concern about your workplace, visit our webpage on whistleblowing.
Read moreSafe Staffing Adviser
Role: Safe Staffing Adviser – Safe Staffing Programme
Location: Any Care Inspectorate office (hybrid working is currently trialled)
Salary: £45,102 - £49,881 plus excellent benefits
Hours: 140 hours over 4 weeks
Contract: Temporary / Secondment until 31 March 2024
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices. We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
About the role
The Health & Care (Staffing) (Scotland) 2019 legislation will impact on social care services that support children and adults when it is enacted in April 2024.
We are commissioned by Scottish Government to promote safe, high-quality services and appropriate staffing across all social care settings. We are looking to recruit Safe Staffing Advisers to join our Safe Staffing Programme.
The programme team works with key partners to provide support to care services, and the Care Inspectorate, in preparation for changes to the statutory basis for the provision of appropriate staffing in all care settings.
We are looking for experienced, enthusiastic and highly motivated social care professionals to support this national programme. If you are passionate about supporting quality improvement for people experiencing or working in care services, we want to hear from you.
About you
You will bring an improvement perspective, be confident and have the ability to build relationships and influence others.
Educated to degree level, you will have experience of working within children or adult care services. The diversity of our work requires an adaptable approach that can be applied to any setting including early learning and childcare, children and young people and adult services.
You will also have experience in successfully using improvement tools and methods and have excellent communication skills.
You will be experienced in developing, supporting and delivering learning to a variety of groups and individuals is preferable.
You understand the importance of involving people experiencing care in quality improvement initiatives.
To apply
You’ll find more information in the job profile and person specification.
If you would like any further information, or an informal chat, please contact Stephanie Thom, Programme Team Lead via email at This email address is being protected from spambots. You need JavaScript enabled to view it.
Please download and complete an application form and an equalities monitoring form and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 5 June 2023.
It is anticipated that interviews will take place on Wednesday 21 June 2023.
Read moreInformation for care home residents and their carers
People’s rights to have meaningful connection
Every adult and older person living in a care home has the right to connect with family, friends and community. They have the right to have visits and go out if they wish. Care homes should support this and not put barriers or restrictions in place.
Scotland’s Health and Social Care Standards set out what people should expect when using health, care or social work services. In 2022, two new Standards were introduced that cover the right to visit even when there is an outbreak of infectious disease such as covid, norovirus or flu.
We have published guidance for care homes on how they must implement visiting in line with the two new Standards.
Legislation is being developed by Scottish Government that will enshrine visiting rights in law. For now, this is known as Anne’s Law.
What we expect care homes to do
The Care Inspectorate’s job is to make sure services are delivering good-quality care and support that respects people’s rights, needs and wishes. That includes making sure care homes for adults and older people fully support visiting and connection by following the appropriate guidance and processes.
People living in care homes must be supported to stay connected to loved ones and take part in their community if they wish. We advise care homes on good practice that supports people to stay connected with their loved ones, have visits and take part in their community. Where this support is not happening, we can use our powers to ensure it does.
We expect care homes to support visiting by following the Scottish Government’s Open with Care guidance.
If you are interested more generally in what we expect care homes to deliver, our quality framework for care homes for adults and older people guides care home providers on what we look at when we inspect and the quality we expect from them.
How visiting and going out should routinely work
We expect people who live in care homes to be able to see their visitors at any time and without restriction. This includes outings from the home.
Care homes should not operate booking systems or restrict when people can visit or go out. You should not have to give notice, and visits and outings should not have a time limit.
People living in the care home and their visitors do not normally need to wear face masks unless it is a personal choice.
Good hand hygiene should always be followed, and you should never visit a care home if you are potentially infectious with covid, flu, a cold, or other illness that can be passed on to others.
What if there is an outbreak of infectious disease such as covid, norovirus or flu?
People living in care homes can still have visitors in an outbreak, but certain things will work differently.
It may be that only visitors nominated by the person living in the care home can visit during an outbreak. This would be to limit the numbers of people coming and going and reduce the risks of infection.
During an outbreak, arrangements for visiting should be made by the care home in consultation with the local health protection team and in line with current guidance. You should contact the care home before you visit to find out what these are.
Face masks or other PPE may have to be worn following advice from staff or the local health protection team.
Technology and meaningful contact
People in Scotland who experience care are increasingly relying on digital connectivity and technology to support their wellbeing and daily activities, however, we recognise this may not meet the needs for everyone. We have published a practice guide for care services on how technology and digital devices can be used to make a positive impact on health and wellbeing for people experiencing care.
What to do if you are unhappy
If you feel your care home is not supporting visiting and connections in the right way or have other concerns about standards of care, you can raise it in the first instance with the care home manager. This is often the quickest way to resolve a problem.
However, if you remain concerned, you can tell us, and we will ensure concerns are addressed properly and in good time. Visit our complaints page to find out more.
Where else can I get information, advice and support?
Scottish Government family leaflet on visiting care homes
Scottish Government Easy Read leaflet about visiting for adults living in care homes
Scotland’s health and social care partnerships (responsible for social care services delivered across local areas)
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