Business Support Assistant


Location: Hamilton x1

                Dunfermline x1  

 Salary: £20,448 - £21,789

Hours: 35 hours per week 

Contract: Permanent


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

About the role

We have two Business Support Assistant posts, both on a full time, permanent basis.

Working as part of a team, the role will predominantly be part of a larger team supporting the organisation’s Scrutiny and Assurance (Inspection), as well as provide advice and guidance to colleagues across the Organisation.

You will also be part of a wider business support team supporting other scrutiny and assurance functions and will require to be involved with these as appropriate.

You will also require to undertake wider general administrative duties and tasks as part of office they are based from as appropriate. These duties will be varied and may include the provision of e.g.telephony, reception, filing, word processing, data input, and general clerical duties

The Care Inspectorate have offices across Scotland but are currently in a 12-month hybrid working trial. Hybrid working is a form of flexible working that allows you to split your time between attending the workplace and working remotely (typically from home). It can also allow for flexibility in terms of working times, within the same contractual hours. During the trial we want to encourage as much flexibility as possible to experiment. This will help us to develop a better understanding of what’s possible and what works best for everyone in our organisation. To support this, all hybrid working arrangements trialled will be temporary.

About you

We are looking for an organised individual who has good attention to detail, is customer-focused and enjoys working in a busy and supportive team. You will have a positive attitude and be keen to develop your skills and take on new challenges.

You will demonstrate a successful track record within a similar role and be educated to Standard Grade/National 5 level or equivalent.

The successful individual will have:

  • A good working knowledge of IT to include O365, Outlook; MS Forms; Word, Excel, and PowerPoint.
  • A flexible, positive approach to work.
  • Ability to react to changing priorities and to prioritise conflicting demands.
  • Ability to forward plan and prevent any operational difficulties.
  • Excellent organisational skills.
  • Ability to work on own initiative and prioritisation of workload.

In addition, it would be preferable that you have experience of working with external and internal contacts at all levels of an organisation and social care sector experience.

To apply

You’ll find more information in the:

If you require any further information or for an informal chat, please contact Kirsten McLellan, Scrutiny and Assurance Support Manager by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

If you believe that your expertise and motivation make you suitable for this post, please download and complete an Application Form and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 11 July 2022.

Interviews for this post will take place in person during week commencing 25 July 2022.

If you are an external applicant, please also complete the Equalities Monitoring Form and submit it with your application.

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Software Developer


Location: Dundee (Flexible)

Salary: £38,673 - £41,868 (pay award pending)

Hours: 35 hours per week

Contract: Permanent


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights, and choices.

We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

The Care Inspectorate have offices across Scotland but are currently in a 12-month hybrid working trial. Hybrid working is a form of flexible working that allows you to split your time between attending the workplace and working remotely (typically from home). It can also allow for flexibility in terms of working times, within the same contractual hours. During the trial we want to encourage as much flexibility as possible to experiment. This will help us to develop a better understanding of what’s possible and what works best for everyone in our organisation. To support this, all hybrid working arrangements trialed will be temporary.

About the role

We are recruiting a Software Developer to work within our Digital Team to support the IT, transformation and business change programmes with the design, build, test and release of Digital Applications to meet the Care Inspectorate business requirements, using the Microsoft Azure platform and other Microsoft technologies.

Reporting to the Digital Apps Development Manager (DADM), you will develop, support and maintain the continuity and performance of our production business applications and also in the delivery of an applications support service. Working in an Agile environment, alignment with ITIL best practice, support incident, problem, configuration, change and release management processes, to support the delivery of effective IT services for the business.

You will assist the internal customer with the analysis of business requirements to produce agreed functional and non-functional design requirements and work with the development team, research and develop modular code solutions, refining and re-writing as required, to derive code that contributes to the production of effective and efficient software solutions.

About you

You will ideally be educated to degree level in Computer Science/Software Development or equivalent, or with relevant experience.

You will have direct work experience which can evidence:

  • Experience in software development, working across the entire software development cycle, using a variety of software design patterns.
  • Ability to plan, execute, track and report on delivery progress against requirements.
  • Knowledge of the Microsoft.Net framework and web development, including HTML, JavaScript and MVC.
  • Experienced in designing and implementing relational databases in MS SQL Server.
  • Competent in cloud architecture and technologies.
  • Experience in continuous improvement of development, integration and delivery processes.
  • Experience in Agile methodologies
  • Experience of working as part of an agile software delivery team.
  • Experience of providing customer support for in-house developed software solutions.

Next steps

You’ll find more information in the:

To arrange an informal chat about the role, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

If you believe that you are a suitable candidate for this post, please submit your CV and covering letter by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Friday 1st July 2022. If you are an external applicant, please also submit your completed equal opportunities form as part of your application.

It is anticipated that interviews will be held 11 and/or 12 July 2022.

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We are recruiting a new chief executive

The Care Inspectorate is recruiting a new chief executive. You can find out more about the role below and make an application here.


The Care Inspectorate is the independent scrutiny, assurance and improvement support body for social care and social work in Scotland. We provide public confidence in the quality of care delivered to people by individual services and across local communities and collaborate and take action where experiences and outcomes are not meeting individual needs.

To achieve our vision of world-class social care and social work in Scotland, where everyone, in every community, experiences high-quality care, support and learning, tailored to their rights, needs and wishes, we require an exceptional Chief Executive to lead us through the next phase of our exciting change journey and to drive us forward.

Leading the Care Inspectorate and effectively navigating and responding to the ever-changing health and social care landscape to ensure a person centred, human-rights based and outcome-focussed social care provision across Scotland, the successful candidate will effectively promote the Care Inspectorate as a high-profile, risk-based, problem-solving organisation.

The Chief Executive must act as an outstanding ambassador for the Care Inspectorate, and in response to the intensified level of public and media scrutiny, ensure the organisation’s reputation is protected and enhanced, whilst also building and sustaining credibility with the public and service providers and working in strategic and operational partnership with other scrutiny bodies.

We are seeking a strategic thinker and an experienced values-based leader who has a strong understanding of both scrutiny and improvement. Able to work effectively in a highly politicised environment, our new Chief Executive will also be able to demonstrate the ability to develop and maintain effective relationships with a diverse range of stakeholders, creating alliances and establishing professional credibility.

Passionate about the quality of social care and social work services in Scotland, the successful candidate should also bring direct experience of effectively managing resources and budgets, delivering long term financial sustainability and value for money and a strong commitment to best practice coupled with a drive for continual improvement.

NB: The Care Inspectorate embraces agile working and whilst our headquarters are in Dundee, the successful candidate would not necessarily need to be based in Dundee full time.

For more information on this exciting opportunity please contact Douglas Adam at Livingston James, our retained recruitment partner.

The Care Inspectorate is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

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HR Adviser (Transactional and Payroll Services)

Salary: £33,639 - £37,167

Hours: 35 hours per week

Location: Flexible – any Care Inspectorate office (Hybrid working trial)

Contract: Permanent


What is the Care Inspectorate and SSSC Shared Service?

The Shared Service Team provides a range of services to both the Scottish Social Services Council (SSSC) and the Care Inspectorate, including the HR service.

The HR Service is a multi disciplinary team with a mix of both Care Inspectorate and SSSC employees, integrated into both organisations alongside colleagues in Finance, Procurement, Estates and Health and Safety who also form part of the shared service arrangement.

About us

The Care Inspectorate is the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices. The Care Inspectorate employs approximately 600 employees.

The SSSC is the regulator for the social service workforce in Scotland. Our work means the people of Scotland can count on social services being provided by a trusted, skilled and confident workforce. We protect the public by registering social service workers, setting standards for their practice, conduct, training and education and by supporting their professional development. Where people fall below the standards of practice and conduct we can investigate and take action. The SSSC employs approximately 300 employees.

The Care Inspectorate has offices across Scotland but are currently in a 12-month hybrid working trial. Hybrid working is a form of flexible working that allows you to split your time between attending the workplace and working remotely (typically from home). It can also allow for flexibility in terms of working times, within the same contractual hours. During the trial we want to encourage as much flexibility as possible for you, your team and your manager to experiment. This will help us all to develop a better understanding of what’s possible and what works best for everyone in our organisation. To support this, all hybrid working arrangements trialled will be temporary.

About the role

Although this role is part of a shared service team providing services to both the Care Inspectorate and SSSC, employment will be directly with the Care Inspectorate.

This is an exciting opportunity to work with a dynamic HR team. Reporting to the Senior HR Adviser, you will support the delivery of HR transactional and payroll processes across both organisations. You will manage a small team responsible for day-to-day HR transactional and payroll processes. Coordinate timely and accurate updates to the online staff record and ensure workforce changes are recorded and actioned, taking ownership for the development of all associated processes and reporting.

About you

You will have experience of working with payroll and HR management information (MI) systems and knowledge of the Local Government Pension Scheme (LGPS). As part of this role, you will manage a team and present complex and technical concepts to a range of audiences including non-specialists. Good communication and presentation skills as well as an ability to work collaboratively are essential. You will have a proven track record of delivering change, working to tight deadlines and have experience of implementing paperless processes. You should have prior experience of working in a fast-paced office and strive to deliver a first class customer service.

Next steps

You’ll find more information in the:

If you would like to find out more about this role, please contact James Wood, Senior HR Adviser, at This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone: 01382 317989.

If you believe you are a suitable candidate for this post, please complete an Application Form outlining how your skills, experience and qualifications match with the competencies required for the role to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Monday 4 July 2022.

Interviews are to be held via Microsoft Teams and are scheduled to take place in week commencing Monday 18 July 2022.

If you are an external applicant, please also complete the Equalities Monitoring Form and submit it with your application.

 

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A few changes to visiting made all the difference – a care home manager shares their experience

A few changes to visiting made all the difference – a care home manager shares their experience

On a recent call with my inspector, we were discussing how my service was managing visiting – it has been stressful trying to achieve a good balance between supporting and encouraging good quality visiting while keeping our residents as safe from Covid as possible. I was disappointed when she highlighted that our visiting arrangements were too rigid and not in line with guidance, but she was supportive and encouraging and I came away with some really constructive and practical advice.

We’ve now made some changes based on our inspector’s advice and I’m so glad we did. With some simple adjustments, we’ve really improved the visiting experience for residents and their loved ones. It feels better for me and my staff too; being able to make visiting more welcoming, homely and accessible is helping us make a positive difference for residents and that’s something we’re really passionate about.

I’d like to share a few key highlights of the changes we made.

  • The booking system has been removed, with only a request from families to notify us if possible, prior to the visit so we can ensure the resident is not busy in another activity when they arrive.
  • We have created an additional visiting area downstairs so that two visits can take place in a communal visiting area at the same time if the family/residents are not keen on a visit in the bedroom.
  • We will be offering one of the toilets at the main entrance as a primary visitor toilet with further enhanced cleaning in place.
  • We have removed the need to distance or wear a mask outdoors in line with the guidance too and reduced the social distance back to 1m indoors (not overtly marked in any way, just subtle and homely positioning of the chairs).
  • Children were always allowed to visit indoors and outdoors for some time now, but we hadn’t made that clear – we have made sure everyone is aware of this now.
  • We had been encouraging outings, but we are now highlighting that these can be to local cafes or to the relative’s household for a visit and so on.
  • We are ensuring that any risk assessments we undertake now demonstrate less rigidity and a greater level of warmth.

I also had a person-centred discussion around visiting with one family that had raised concerns to discuss all the changes we were making and answer any queries. It was a really productive and positive discussion. Not long after, they came to visit their loved one and brought their daughter and two grandchildren too. They all went for an outdoor visit to the loch and the play park together since it was a quite bright and mild day. I spoke to them afterwards and they were very complimentary, saying “We had a wonderful time. It was the best visit we have had since Covid began. Mum was on great form”. (We always encourage staff to engage a resident in a person-centred stimulating activity pre-visit so the resident is able to engage really well during a visit or video call and the resident had been playing Simon Says with the staff and also had a short walk in the garden for some fresh air before the family arrived, which hopefully helped her engage well on the visit.)

I encourage fellow care home managers and providers to get in touch with your inspector if you’re concerned about visiting. I was met with positivity, encouragement and constructive advice, and with a few quick fixes, we were able to make a big difference.

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