New inspections that reflect the Health and Social Care Standards

Following extensive consultation with the sector, we have developed a self-evaluation and quality framework model based on the Health and Social Care Standards.  We are using this model to develop a set of quality frameworks.  We have also published a guide to self-evaluation.  The quality frameworks help services evaluate themselves. Self-evaluation is central to continuous improvement.  It enables care settings to reflect on what they are doing so they can recognise what they do well and identify what they need to do better.  The guide will help services across all care settings that are undertaking self-evaluation.    

Our inspectors use quality frameworks too, to evaluate the quality of care during inspections and improvement planning.

So far, we have published quality frameworks for:

Further quality frameworks under development are: 

  • secure accommodation
  • housing support and offender accommodation
  • support services (care at home, including supporting living models of support)
  • childcare and nurse agencies
  • fostering and adoption and adult placement services.

We're currently looking for feedback on two of our draft quality frameworks for care at home and supported living models of service, and another for housing support and offender accommodation services.

  • Download a copy of our quality framework for support services (care at home, including supporting living models of support) here.
  • Download a copy of our draft quality framework for housing support and offender accommodation services here.

You can give us your views by completing our survey by Friday 31 January 2020.

We will provide regular updates on our progress.

What has changed?

The new approach will still feel familiar to people who have experienced our inspections in recent years.  However, it better reflects the Scottish Government’s Health and Social Care Standards and provides more transparency about what we expect.

The new quality frameworks set out some key questions about the difference a care home is making to people’s wellbeing, and the quality of the elements that contribute to that.  Care services can use the framework to evaluate their own performance.  We will also use it on our inspections and in our improvement advisory work.

Watch our new animation to find out how it will work.

How did you develop the frameworks?

We involved people who experience and provide care and support.  We tested the frameworks in 19 care homes for adults and 21 care homes for children and young people and special residential schools.  These tests involved listening to people experiencing care, their carers’, and care providers.  The tests and people’s experiences of them helped us refine the framework and the way we will use it.

How are the frameworks structured?

The frameworks are structured around five key questions.

1. How well do we support people’s wellbeing?
2. How good is our leadership?
3. How good is our staff team?
4. How good is our setting?
5. How well is our care and support planned?

Our inspections will evaluate (grade) these using our six-point scale set out below. (A sixth question, “what is our overall capacity for improvement?” is included in the framework to help care services in planning their improvement journey but will not be used on inspections at this time.)

Under each key question, there are three or four quality indicators, covering specific areas of care practice.  Each quality indicator has illustrations of what ‘very good’ quality would look like, and what ‘weak’ quality would look like. These illustrations are drawn from the Health and Social Care Standards, but are not checklists or definitive descriptions. They are designed to help people understand the quality level we are looking for.

Each quality indicator includes a scrutiny and improvement toolbox.  This includes examples of how we might evidence the quality of provision.  It also contains links to practice documents that will help care services in their own improvement journey.

How will the quality frameworks be used on inspections?

The frameworks replace our previous practice of inspecting against themes and statements.  Inspectors will look at a selection of the quality indicators.  They will not look at all quality indicators on each inspection, but select a number of indicators from a number of key questions.

How many they look at will depend on the type of inspection, the quality of the service, the intelligence we hold about the service and risk factors that we may identify.  We will always look at the quality indicators about people’s wellbeing and care planning (1.1, 1.2, 1.3, and 5.1 in the framework).

What about evaluations (grades)?

We will provide a specific evaluation (grade) for each quality indicator that we inspect and show that in the inspection report.  We will use the six-point scale: unsatisfactory; weak; adequate; good; very good; and excellent.

The evaluations for each set of quality indicators will inform an overall evaluation (using the same scale) for the key question the indicators sit under.  Where we inspect just one of the quality indicators under a key question, the evaluation we give the indicator will automatically be the same for the key question.  Where we inspect more than one quality indicator per key question, the overall evaluation for the key question will be the lower of the quality indicators for that specific key question.  This is because if we evaluate a key question as being, for example, ‘very good’, we expect all the indicators in that key question to be ‘very good’.

Can you give me an example?

If we evaluate just one quality indicator, 2.2, as ‘very good’, the evaluation for key question 2 will be ‘very good’.

If we inspect quality indicators 2.1, 2.2, and 2.4, and find them to be ‘good’, ‘adequate’, and ‘good’ respectively, the overall evaluation for that key question will be ‘adequate’.

How will you use the six-point scale?

We use the six-point scale to describe the quality we see:

6 Excellent Outstanding or sector leading
5 Very good Major strengths
4 Good Important strengths, with some areas for improvement
3 Adequate Strengths just outweigh weaknesses
2 Weak Important weaknesses – priority action required
1 Unsatisfactory Major weaknesses – urgent remedial action required

An evaluation of excellent describes performance which is sector leading and supports experiences and outcomes for people which are of outstandingly high quality.  There is a demonstrable track record of innovative, effective practice and/or very high quality performance across a wide range of its activities and from which others could learn. We can be confident that excellent performance is sustainable and that it will be maintained.

An evaluation of very good will apply to performance that demonstrates major strengths in supporting positive outcomes for people.  There are very few areas for improvement.  Those that do exist will have minimal adverse impact on people’s experiences and outcomes.  While opportunities are taken to strive for excellence within a culture of continuous improvement, performance evaluated as very good does not require significant adjustment.

An evaluation of good applies to performance where there is a number of important strengths which, taken together, clearly outweigh areas for improvement.  The strengths will have a significant positive impact on people’s experiences and outcomes.  However, improvements are required to maximise wellbeing and ensure that people consistently have experiences and outcomes which are as positive as possible.

An evaluation of adequate applies where there are some strengths but these just outweigh weaknesses.  Strengths may still have a positive impact but the likelihood of achieving positive experiences and outcomes for people is reduced significantly because key areas of performance need to improve. Performance which is evaluated as adequate may be tolerable in particular circumstances, such as where a service or partnership is not yet fully established, or in the midst of major transition.  However, continued performance at adequate level is not acceptable. Improvements must be made by building on strengths while addressing those elements that are not contributing to positive experiences and outcomes for people.

An evaluation of weak will apply to performance in which strengths can be identified but these are outweighed or compromised by significant weaknesses.  The weaknesses, either individually or when added together, substantially affect peoples’ experiences or outcomes.  Without improvement as a matter of priority, the welfare or safety of people may be compromised, or their critical needs not met.  Weak performance requires action in the form of structured and planned improvement by the provider or partnership with a mechanism to demonstrate clearly that sustainable improvements have been made.

An evaluation of unsatisfactory will apply when there are major weaknesses in critical aspects of performance which require immediate remedial action to improve experiences and outcomes for people. It is likely that people’s welfare or safety will be compromised by risks which cannot be tolerated.  Those accountable for carrying out the necessary actions for improvement must do so as a matter of urgency, to ensure that people are protected and their wellbeing improves without delay.

While we have clarified what we mean by each evaluation to ensure a better, shared understanding of these, our evaluation scale from 1-6 has not changed.  This is because in the 100 test inspections we carried out, there were no significant issues that indicated change was needed.

The Health and Social Care Standards, published by the Scottish Government in 2017, significantly modernise the expectations of what people should experience from their care and support.  The Care Inspectorate must, by law, take these into account when making decisions on our inspections.

Where can I find out more?

The quality frameworks and our inspection leaflet gives more information.  Alternatively, you can contact your inspector, or call us on 0345 600 9527 or email This email address is being protected from spambots. You need JavaScript enabled to view it..