Joint Adults and Older People Quality Framework & Self-Evaluation Toolkit

We would like to invite people working in care homes for adults and older people to attend the Joint Adults and Older People Quality Framework & Self-Evaluation Toolkit webinar.

This webinar will explain the changes made within the updated Adults and Older People framework, and also introduce staff to the self-evaluation toolkit which has emerged from the learnings of our previous work on Covid-19 Self Evaluation toolkit for key question 7 and from discussions with services and inspectors. 

Date: Thursday 18th November 2021

Time: 2.00pm – 3.30pm  

This short session is intended to answer any questions you may have after the introduction of the framework and self-evaluation toolkit.  We plan to discuss:

  • Introducing the updated framework and Q&A
  • How the Self-Evaluation toolkit works, followed by a Q&A
  • Feedback from services on how the toolkit has worked for them

If you would like to attend this useful and informative webinar, please register using the link below, and you may submit one question each on both the framework and the toolkit to be addressed during the webinar.

You may submit questions in advance of the webinar which we will aim to answer during the session (please limit this to two questions).  There will be opportunities to ask further questions during the webinar after each session. Please submit your question/s by 9th November 2021.

We will send you a link for the webinar approximately one week before the event.

CLICK HERE TO REGISTER

Or if you have any questions, please email the Improvement Support Team: This email address is being protected from spambots. You need JavaScript enabled to view it.

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How to use the digital portal

These demonstrations will show you how to carry a variety of tasks on the digital portal. 

To register for an online account and link your current service information to the portal please read:

To create your online portal account visit:  https://portal.careinspectorate.gov.scot/Account/Register

To find out how to create and grant additional user access read our guidance:

How to view your service information

 

How to change your details

 
     

 How to apply to vary the conditions of your service

 

 How to apply to become inactive

 
     
 

How to cancel your registration

 

 

   

If you are require any assistance, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0345 600 9527 Monday to Friday between 09:00 - 16:00

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Portal or eForms?

We have also moved a number of our forms from our eForms system to the new portal.  If you are wanting to notify us of a change to your service, the table below will advise what system to use. 

If you are require any assistance, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0345 600 9527 Monday to Friday between 09:00 - 16:00 

Current eForm title

Complete on portal

Complete on existing eForm

Absence of a manager for more than 28 days

 

Yes

Accident

 

Yes

Allegation of abuse concerning a service user

 

Yes

Allegation of misconduct by provider or persons employed in the care service

 

Yes

Appointment of liquidators/receivers

 

Yes

Change of a manager

Yes

 

Change of a provider

Yes

 

Change of a service name

Yes

 

Change of committees or associations

Yes

 

Change of contact details

Yes

 

Change of a managers name

Yes

 

Change of ownership/change of officers

Yes

 

Change of a person’s who are partners

Yes

 

Change of premises

Yes

 

Change of a provider’s address

Yes

 

Change of a provider’s name

Yes

 

Change of a service address

Yes

 

Controlled drug medication incident

 

Yes

Death of a service provider

 

Yes

Death of a service user

 

Yes

Equipment breakdown having significant effect on the service

 

Yes

Incident

 

Yes

Increase or decrease in staff WTE by 10% (housing support, nurse agency, support service care at home only)

Yes

 

Injury to service user

 

Yes

Outbreak of infectious disease

 

Yes

Person living on premises becomes 16 years of age

 Yes

Person moves out/in to premises (CM Adult placement and fostering only)

Yes


 

Planned refurbishment or alteration or extension of premises

 
Yes

Proposed application to cancel the service

Yes

 

Provision of respite care (care home service only)

 

Yes

Unfitness of manager

 

Yes

Unfitness of provider – criminal offences

 

Yes

Unfitness of provider – financial

 

Yes

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Digital portal

Log into your account here: Care Inspectorate Digital Portal

Over the last couple of years, we have been updating our IT systems and have now launched our digital portal for care services and providers.  

Some of the main features of our digital portal include the ability to view your service information, including registration conditions, download your registration certificate and make changes to your contact details without requiring approval, ensuring that we always have the most up to date information about your service.  

You can also apply to make changes to your registration, such as applying for a variation, applying to become inactive or even cancel your registration.

To register for an online account and link your current service information to the portal please read:

To create your online portal account visit: https://portal.careinspectorate.gov.scot/Account/Register

You can also grant additional user access to the service information.  For example, a provider may want to allow a service manager access to a service, in order for them to view service information, submit applications and update service details.

To find out how to create and grant additional user access read our guidance:

We have produced a number of video demonstrations to help you navigate through our new system. 

We have also moved a number of our forms from our eForms system to the new portal.  We have produced a table to help you determine which system to use.

Our eForms system will continue to be used for annual returns and notifications, (the things you are required to tell us about,) as we continue our digital transformation programme.    

If you need any assistance in setting up your account, linking your existing service or carrying out a specific action, please email or contact us on 0345 600 9527 Monday to Friday between 09:00 – 16:00.

Amend manager, provider or service details form

Our amend manager, provider or service details form is now available in full and can be accessed from your service list.  Please use this form to request changes in relation to change of manager or any other changes to your provider or service details.  If you require support please contact our contact centre on 0345 600 9527 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Apply to become inactive 

You can apply online to become inactive.  Registered services must operate within the legal framework laid out within the Public Services Reform (Scotland) Act 2010, (the “Act”).  We have policy where any service can make an application to stop operating for up to 12 months, without having to cancel their registration.  Where such an application is granted, a service will be referred to as ‘inactive’. 

Reasons for a service to be treated as inactive would be limited to:  

  • refurbishment of premises
  • provider has caring responsibilities for a limited period of time
  • provider maternity leave
  • provider health issues.

There may be, on occasion, other exceptional circumstances, which we may consider on an individual basis. 

Apply to cancel a service 

Any registered service can voluntarily apply to cancel their registration, giving a minimum of three months’ notice.   

If you want to cancel your registration, you can now complete the application to cancel a care service form through your portal account.  This must be completed  before we can progress with your cancellation.   

Apply to vary conditions of registration

If you need to vary, (add, amend or remove) the conditions of registration of your service, you should in the first instance discuss this with the inspector responsible for your service.  You will now be able to make an application to vary the conditions of your registration on the portal.  Note, you are currently only able to have one application for variation in progress at a time.

Unless otherwise agreed with us, the date the variation is to take effect from must not be less than three months after the date of application.  We can only grant or refuse an application to vary a condition – we cannot change the detail of the variation that you have originally requested.  However, whilst the application is still in progress you can update/amend the application yourself within the portal.  Where you subsequently decide that you no longer wish the variation request to be progressed, for instance, if it is no longer necessary due to a change of circumstances, then you should discuss this with whoever has been dealing with your application.  You must then withdraw the application via the portal, and we will receive automatic notification of this.

Change of details 

You can apply to change details (similar to what you would provide in the eforms) to do things like request change of manager, change address and relevant individuals.  This will require Care Inspectorate approval. 

You can also update (without the need for approval) your contact details, email, phone numbers. 

Guidance on changing or amending your details on the portal (added 23 April)

Update on applying for change of details on the portal (added 22 April)

 

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