Customer Support Advisers

Title:          Title: Customer Support Adviser x2

Contract:   1 x full time, temporary until 31 December 2020

                   1 x full time, temporary until 26 January 2022 

Location: Dundee

Hours: 35 per week

Salary: £23,214 - £25,581

About Us 

The Care Inspectorate's role is to regulate and inspect care and support services, it carries out scrutiny of social work services (including criminal justice social work services) and conducts joint inspections with other scrutiny partners of services for adults and children. We have a significant role in providing assurance and protection for people who use services, their families and carers and the wider public as well as supporting delivery partners to improve the quality of care for people in Scotland.

About the Role

As a member of the customer support team you will answer incoming calls to the organisation, respond to enquiries and questions, log complaints from members of the public, pass callers on to appropriate colleagues when necessary, provide information and undertake general administrative and clerical tasks to support the contact centre team. You will be flexible to support the overall contact centre approach and strive for excellence in this area of business.

About You

You will have an excellent understanding of customer service practice with good verbal communication techniques. You will be able to draw out and gather the correct information and gain confidence from callers, leaving every calling customer with a sense of efficient service and being valued. In addition, you must have good IT skills, be able to work to tight deadlines in an organised manner and be able to work effectively as part of a team.

The Contact Centre is open between the hours of 8am – 5pm Monday to Friday and there will be a requirement for all posts to cover these hours on a shift basis.

To Apply

If you would like more information or an informal discussion, please contact Angela Kerr, Customer Support Officer, 01382 207290 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

If you believe that your expertise and motivation make you suitable for this post, please download and complete an application form and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 27 January 2020.

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