We are now using Near Me video consultation with care homes

So we can better support care providers, we have now begun using Near Me video consultation. Near Me is a video consulting service that enables people to have health and social care appointments from home or wherever is convenient. All you need is a device for making video calls like a smartphone and an internet connection.

This enables our inspectors to call services and see inside care homes while we do not physically visit with shielding arrangements currently in place due to the risk of COVID-19.  We are currently in the process of calling all older peoples care homes – so far we have called over 500 - to help them use Near Me.  Find out more at www.nearme.scot

Guidance on using Near Me 

Near Me is a secure form of video consulting approved for use by the Scottish Government and NHS Scotland. Guidance is available for care homes, residential homes, housing associations and hospices.

Visit the Near Me website and watch a demo on YouTube to find out how you can use it.

The NHS Attend Anywhere website tells all you need to know to set up including advice on browsers, bandwidth and more.

Technology Enabled Care’s website has lots of useful information including guidance on gaining consent from young people and guardians to use Near Me, infection control of equipment, and implementation guidance including for care homes, and for police custody, which may be useful for secure units.

Further guidance is also available for implementing Near Me on the TEC covid 19 implementation site here.

Waiting areas

We use Near Me for prearranged appointments. You may already have been sent a link but, if you know the correct waiting area for your meeting, you can also click on the appropriate link below. Please be aware you need to be using either a Google Chrome or Safari web browser.

Care Insepctorate 

Adult team 1 - 5

Adults team 6 - 10

Children and young people Children and young people 

Complaints and registrations 

Early years and childcare 

Near Me handy guide

We have produced a handy guide for service providers using the Near Me video consulting tool. We have produced it as a PDF file so you can easily download it and share with colleagues. Download the guide here.

Using Near Me in residential child care settings

We are encouraging residential care providers for children and young people to become familiar with the video consulting tool Near Me as we may use it to engage with care providers and see inside services during these times when a physical visit is not appropriate. If you would like to find out more or try a test call, please email senior improvement adviser Yvonne Leathley at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Using Near Me for providers of multiple services

If you provide multiple services, we ask you to consider how you can support each service to have access to Near Me video consultation, not just for meetings with us, but also to support the people you care for to take part in video consultation. This may be for clinical reasons, with a GP, an outpatient appointment or an out of hours service, particularly at this time when people are shielding or self-isolating.

Some of the things you may need to think about could include policies that allow use of mobile devices and enable access to Google Chrome, ensuring devices are available 24 hours a day and to all staff, updating consent details, providing information to family, friends and guardians, and infection control for devices used by multiple people.

You could also consider internet connection, 4G-enabled devices and identifying private spaces for appointments to take place.

If you would like to find out more or try a test call, have a chat with your Care Inspectorate relationship manager or inspector, or email senior improvement adviser Yvonne Leathley at This email address is being protected from spambots. You need JavaScript enabled to view it..

Supporting people who use your service to use Near Me

You may need to support the people you care for to take part in video consultation with a GP, an outpatient appointment or talk to an out of hours service. It is important that staff are trained and confident to help people successfully access remote consultations and appointments.

If you would like to find out more about how you and the people you support can access Near Me effectively, have a chat with your inspector, or email senior improvement adviser Yvonne Leathley at This email address is being protected from spambots. You need JavaScript enabled to view it..