Our new corporate plan sets out our priorities for 2019-2022, including our aim to be an organisation that identifies, develops and shares good practice. I would like to do whatever I can to help drive more improvement and innovation in social care. Our corporate plan is based on what we have learned from our scrutiny, assurance and improvement support work over the past few years. It has been informed through wide public consultation and through collaboration with staff, providers, health and social care partnerships, local and national partners and, most importantly, by people who experience care. I am equally keen to ensure that person-led care and public involvement continues to be central to our work, by taking account of people’s stories and personal experiences.